Manager Engineering

ASHISH SAXENA *************@*****.*** 512-***-****, Austin, TX

Summary - Experience:

** *****’ experience in the tech industry from solutions architect to program management to product management of SaaS products with a focus on Cloud Services and Mobile Apps. Launched B2B and B2C products - from concept to market with disruptive features using ML and new business models. Extensive experience in defining and executing product roadmaps, driving cross-functional teams - UX, product marketing, analytics and engineering - towards product vision. Defined complex tech products involving hardware, software cloud services and mobile apps.

Master’s in Software Systems, Executive MBA with a focus on Product Management and Strategy and Certified Scrum Product Owner.

Summary—Key Skills:

Product Management

Dissecting Markets – Industry and Competition Analysis, Market Segmentation Targeting and Positioning, Market Gap Analysis.

Defining Products - Voice of the Customer (VoC), define user personas, define customer experience (CX), MVP definitions, requirement specifications, translating business goals into product vision and roadmaps, create and communicate business value, define customer journey, A/B testing, user testing

GTM Activities - Product messaging, launch plans, event participation, customer engagement

Delivery - Agile, SDLC

Product Technologies

Cloud

AWS

Mobile Platforms

Android, iOS

Analytics / Data Sc.

Mixpanel, Pendo, Custom, Machine Learning.

Networking / Telecom

VoIP, SIP, TCP/IP

Databases

SQL

Language

Python, C, C++

Product Tools

Road Mapping

JIRA Portfolio, Aha!

UX

Invision, Marvel

Agile

JIRA

Industry Experience

Sr. Product Manager (Cloud Services and Mobile Apps) at Carnegie Technologies (carnegietechnologies.com)

Duration: Oct 2016 – Jan 2020

●Voice of Customer, Analyzing Market and Competition for B2B and B2C SaaS product.

●Defined class leading feature solving several user experience problems on competing products.

●Defined product strategy and roadmaps with industry-leading features on app and cloud services using ML.

●Prioritized and communicated roadmaps to CXOs, drive product execution

●Defined and communicated the value proposition to potential customers, sales and marketing teams

●Analyzed user behavior data using machine learning (ML) and defined new product/feature improvements

●Used Agile methodology, prioritize and manage product backlog

●Supported cross-functional teams on GTM, marketing events, trade shows etc.

Engineering Manager / Product Owner at Radisys (http://www.radisys.com/ acquired by Reliance Jio)

Duration: March 2015 – Mar 2016 Clients: AT&T, T-Mobile, Reliance Jio and others

●Led from concept to launch the first B2B SaaS media engine product of Radisys Media Engine. Performed market research, industry and competitive analysis. Released several versions of this product.

●Set up and owned product roadmaps, prioritized features for Radisys Media Engine product.

●Enhanced customer satisfaction of product and improved product support KPIs by attacking core customer problems on installation and configuration of the product.

●Worked across functions with sales, pre-sales and engineering teams to deliver priority features.

●Managed team of 8 software engineers.

Engineering Manager / Product Owner at Aricent Technologies ( https://www.aricent.com/)

Duration: June 2010 -March 2015 Clients – Nokia, Alcatel Lucent, Sonus Networks

●Productized SaaS-based EMS / NMS system for B2B 2G / 3G products. Simplified remote configuration, maintenance and troubleshooting of large networks, greatly improved customer satisfaction and saved about $1.5M annually in costs for Nokia customers.

●Product Owner for SaaS OAM API platform used by all Nokia network and datacom elements. Standardized API platform for management of network elements.

●Perform Customer Demos, Roadmap planning, gather customer feedback and optimize.

●Managed team of up to 18 developers and testers.

Software Architect at Wipro Technologies ( https://www.wipro.com/)

Duration: Mar 2005 – June 2010 Client – Nortel Networks

●Worked on Nortel Enterprise Telephony system – CS1000 and developed class-leading features.

●Evangelized and Architected a new Nortel Unified Communications product from ground up. This product helped Nortel Enterprise to enter the hospitality industry in the US. Generated $5M for Wipro.

●Above product architecture was also used in Nortel Contact Center. Generated additional $2M for Wipro.

●Guided the team technically and managerially using Agile methodology.

●Worked on enterprise fixed-mobile convergence product at Nortel Canada.

●Integrated Microsoft LCS (now Lync) to Nortel CTI and Call Center solutions.

●Managed team of 7 developers.

Multiple software engineering positions between 2001 and 2005 with companies in India like Microsoft, a software services company Mahindra British Telecom (now Tech Mahindra), a pharma analytics company MarketRx (acquired by Cognizant).

Education and Professional Qualifications

●MBA –Executive MBA from Indian Institute of Management Bangalore (India’s #1 B-school).

●Master of Software Systems – Full time master’s program focused on software engineering.

●Bachelor of Science - Mathematics (Honors) (Gold Medal).

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