Sales Representative Customer Service
Resume:
Susan Shaw
Tamarac, FL 33351
addpr9@r.postjobfree.com
OBJECTIVE
To provide superior customer service and support to clients. Utilize the skills acquired through experience and education, applying them effectively to enhance business operations. Streamline the business to client relationship, creating professional bonds, which will ultimately increase productivity in a cohesive environment. WORK EXPERIENCE
Sutherland Healthcare
Coral Springs, FL
Healthcare Advocate Rep
July 2017 – May 2020
Answer inbound calls to provide exceptional support to healthcare members. Verified members benefits, coverage, plan options, claims, payments. Maintain ongoing communication with members regarding the status of claims accurately. Accurately inform members of prescription medications coverage. Assist providers with authorizations, and precertification. Maintain documentation of status within multiple computer. Use active listening and probing question skills.
Teleperformance
Boca Raton, FL
Businesses Care Rep / Tech Support
April 2016 – July 2017
Provide account assistance, perform account research, maintain sales goals, access multiple computer systems, and answer questions regarding technical and billing review and process payments. Diagnose determining factors for customer issues and implement a fix in system for the issues. Dispatch tickets to problem and follow up calls with customer's to ensure the issue was fully resolved. Also assist with questions and inquires of account changes and activation. First Data Corp
Coral Springs, FL
Technical Client Support Representative
Oct 2002 - April 2015
Assist various merchants with comprehension of financial statements, and other business related tasks. Analyze and resolve customer issues individually and as a team. Provide inbound support to merchants in assisting with the activation of their Point of Sale device. Assisting with terminal updates and program download also troubleshoot, equipment and entitlement training across multiple platforms. In Point of Sale, Nashville, South Mainframe, CSI, Gift Card and Tele check. Merchant Activation Specialist
Utilize various PC, TUMSS and STARNET mainframe-based tools in FDPOS, performing daily responsibilities. Provides financial troubleshooting support for all network point of sale terminal and deployment services. Including training merchants on credit and debit card issuing and acquiring, STAR PIN-Debit cards and loyalty solutions. Assist with Global Gateway, GGE4, Mobile pay, Advise merchants on activating and redeeming gift card procedures on the North Platform. Tele check and Electronic Check Acceptance Services. Completes new set up of new merchant account. Identify and differentiate call types to proper support areas. Participate in department projects. Utilize Microsoft Office tools In support of those efforts and directed by management. 2
Reliance Housing Foundation
Sunrise, FL
Leasing Consultant Representative
Nov 2001 - Oct 2002
Executed lease renewals procedures to maximize resident’s retention and coordinate all move-in dates and all changes regarding move outs. Acted as a liaison between clients, and property management. Proactively worked with operations for client’s problem resolution. Managed sales process, and initiated verification process for qualified prospects residents. Assist residents with move in, and notifies residents of upcoming lease expirations/lease renewal process while assisting in marking effort to promote the property. Talk America
Ft. Lauderdale, FL Customer Care Supervisor
April 2001 -Oct 2001
Directed the activities of the customer service associates to ensure customer satisfaction and company profitability. Resolve escalated customer issues, and rectified disputes. Recruited, trained, and supervise all sales associates. Mentored new customer service agents on exhibiting excellent customer service, and professionalism.
Interactive Response Technologies
Ft. Lauderdale, FL
Technical Sales Representative
Aug 1998 - April 2001
Initiated outbound calls to prospect customers regarding vacation packages. Provide customer with information about new and exciting deals available for purchased. Precision Response Corp
Margate, FL
Technical Sales Support Representative
Performed inside sales support to potential and existing gift card customer. Conduct gift card activations, balance inquires and finalizing the redemption for gift cards. American Express
Ft. Lauderdale, FL
Customer Services Representative
Nov 1995 - Aug 1998
Expedited completion of customer orders and resolve customer complaints. Assisted Account executives and Regional Representatives with daily account activities. Customer Service Analyst Susan Shaw
8191 W Commercial Blvd
Tamarac, FL 33351
addpr9@r.postjobfree.com
SKILLS & TRAINING
• Windows 98, 2000, XP, Vista, 7, MS DOS,
• FD POS,
• North and South Platforms Denver Mainframe
systems,
• Netman,
• DCAP,
• Boss Merchant,
• Card Service International,
• Tele check,
• Data Entry,
• Alpha Numeric Input,
• Type 55 WPM Filling,
• Multi-Line Phone,
• Microsoft Office
3
Additional Skills: knowledge of Health Care regulatory guidelines. Knowledge of insurance contracts, collections, authorizations, and precertification. Experiences of Microsoft Word and Excel. Basic knowledge of Medical Terminology.
Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications. Experience skillfully collecting relevant information, building rapport and responding to customers in a compassionate manner.
Experience with conflict management to resolve issues in stressful situations VOLUNTEER WORK
Broward Outreach Center – Pompano Beach, FL
Perform various clerical and services for the clients at the shelter. Worked in the cafeteria making and serving the daily meals to the clients. Made sure the clients were safe and protected working in Security along side of the Guest Services Associate as well as doing daily housekeeping chore and laundry for the clients. EDUCATION
Miami Technical College- Miami, FL
Degree: Business Administration and Computer Business Miami Edison High School - Miami, FL
Degree: High School Diploma
Contact this candidate