Service Representative Customer

Ivannia Marcela Viquez Boniche

*** ******* ***, **. **********, Ontario L2M3Z3, Canada

Phone: 905-***-**** Email: ***********@*******.***

Summary of Qualifications

Strong customer service and communication skills

Proficient in sales, problem solving and decision making

Detail Oriented and self-motivated

Good computer skills of MS Office (Word, Excel, Power Point)

Bilingual English and Spanish.

Relevant Skills and Experience

Customer Service

Identified customer needs and match with appropriate products and services using effective selling techniques.

Performed in outbound and inbound calls, addressing a customer’s issues and concerns

Answered on the phone, inquiries from customers and received account payments.

Took customer orders for services; promoted services

Employment History

Customer Service Representative

Elda's Store, St. Catharines, ON June 2013- Jan 2018

Customer Service Representative

Sitel, St. Catharines, ON April 2010- June 2011

Direct Marketing – customer service

Universal Energy, Toronto, ON Aug 2008 – Nov 2008

Customer Service Representative

TRG Customer Solutions, Toronto, ON 2007 – June 2008

Customer Service Representative

Inteleservices, St. Catharines, ON Nov 2004 – Feb 2005

Volunteer Experience

Multicultural Center Dancer and Choreographer

L.I.N.C.A. Dancer and Choreographer

Education and Training

Community Developmental Service Worker

Trillium College St. Catharines

Fundamentals of Psychology ·

Sociology ·

Developmental Disabilities

Construction Engineering – Tech-Architec

Niagara College, Welland, On

Relevant Courses

autocad, computer applications, Mathematics of finances

High School

Holy Cross Secondary School, St. Catharines, On

References Available Upon Request

Contact this candidate