Service Representative Customer
Resume:
TINA BASSETT
C U S T O M E R S E R V I C E R E P R E S E N T A T I V E
Career Objective
Hard-working professional with 16.5+ years of experience and a proven knowledge of con ict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully ll the Customer Service Representative role at your company. Contact
*********@***.***
2720 Adams Fall Ln Fort
Worth, TX, 76123
Education
ATI
Dallas, TX
Computer Business Administration Accounting
Typing Word (Jun 1990)
SOUTH GARLAND
GPA: 3.1
Garland, TX
High School Diploma (Jun 1990)
Relevant Coursework
Core
Awards & Honors
N/A
Extracurricular Activities
Work Program
N/A
Additional Skills
Accounting
Outlook Research Skills
Professional Experience
Jan 2019 – May 2019 911 CALL TAKER
City of Fort Worth, Fort Worth, TX
Answer 911 emergency calls for dispatchers
Mar 2018 – Jan 2019 CUSTOMER SERVICE REPRESENTATIVE Warrantech, Bedford, TX
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Mar 2002 – Jul 2017 OPERATIONS SPECIALIST
Chase, Fort Worth, TX
Read source documents such as canceled checks, sales reports, or bills, and enter data in speci c data elds or onto tapes or disks for subsequent entry, using keyboards or scanners.
Compile, sort and verify the accuracy of data before it is entered.
Compare data with source documents, or re-enter data in veri cation format to detect errors.
Store completed documents in appropriate locations. References
References available upon request
Contact this candidate