addpca@r.postjobfree.com

099***-*****

Coimbatore, TN, India

Experienced Team leader, Senior quality analyst and a Data analyst with demonstrated history of working in the information technology and service industry for more than a decade. Skilled in various verticals in operations, Client Support and a Team player who is willing to shoulder complete responsibility. WORK EXPERIENCE

OCT/2018 – DEC/2019 Coimbatore, Tamilnadu, INDIA

FREELANCE INTERNET RESEARCHER

DEC/2019 – PRESENT Coimbatore, Tamilnadu, INDIA

ASST. MANAGER IN OPERATIONS

ERS INFORMATION SYSTEMS PVT LTD

- Ensuring company policies are followed

- Display high levels of accountability and responsibility

- Training and developing new employees

- Work well with others, do what is needed to achieve a common goal

- Internal focus, desire and self drive to succeed

- Providing leadership and direction to all employees

- Preparing and presenting employee reviews

- Assisting sub-ordinates whenever necessary

- Motivating employees and ensuring a focus on the mission

- Completing tasks assigned by the Reporting Officer

- Open to feedback and willingness to learn

- Meet deadlines, deliver on time within projects

- Be responsive when clients contact

- Communicate clearly and professionally with clients and other freelancers, both directly and through Project Managers within the Platform

- Searching leads from manufacturing, energy sector (i.e. Wind, Solar, Oil & Gas) for upcoming conferences, seminars and workshop

- Was doing internet research and searching top level executives like CEO, Director, Vice-President of Operations. Finding their details like their name, exact designation, Email-ids, Phone numbers and input the data in a given format

- Grabbing required data from PDFs / websites

- Searching suitable candidates from online job boards like Career-builder, Monster, Linkedin

- Data uploading work like copy-paste, data entry, data formatting etc.

- Monitoring performance against SLA and flagging potential issues

- Being consistent with the allocation of assigned projects Achievement

- Received emerging leader award in the year 2017

SKILLS & COMPETENCES

Creativity

Critical thinking

Time management

Goal oriented

Future focused

Leadership

Communication

Attention to detail

NOV/2014 - APR/2016 Coimbatore, Tamilnadu, INDIA

SENIOR QUALITY ANALYST

INFORMATION EVOLUTION INDIA PVT. Ltd

- Maintaining team members’ individual Quality reports

- Preparing checklist parameters to address researchers’ pain areas

- Training the researcher on the areas of improvement and provide them with concrete action plan

- Tracking individual error report in order to train employees individually

- Analyzing and delivering areas of improvement and action plan of the researchers on a weekly basis

- Performing QC on the worked files assigned and report the findings to the department head

- Analyzing the quality of the process and improvise it to the level expected by the client

- Conducting performance reviews & rewarding researchers based on performance

- Sending QA report to the management about the quality of the process as well as each individual

- Preparing process documents and updating necessary changes APR/2016 – SEP/2018 Coimbatore, Tamilnadu, INDIA

TEAM LEAD

POINT PERFECT TECHNOLOGY SOLUTIONS

- Leveraging Skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals

- Regular planning to achieve every day target

- Motivating team members to come up with new ideas and increase the quality without compromising on quality

- Manage day-to-day operations

- Maintaining monthly & weekly report according to the client’s requirement

- Client’s direct point of contact

- Conducting business reviews to ensure clients are satisfied with our services

- Escalating and resolving areas of concern as raised by clients

- Monitoring performance against SLA and flagging potential issues

- Passing leads to the sales team and following up on progress JAN/2009 - OCT/2014 Coimbatore, Tamilnadu, INDIA

SUBJECT MATTER EXPERT

PATHFINDER BUSINESS ANALYSIS (P) LTD

- To perform research & gather relevant information

- Plan, Organize and allocate tasks to the team to achieve team targets with relevant quality

- Maintaining all team members’ individual reports and audit records

- Conducted team meetings with the team and identify the area of improvement

- Working in line with the Quality Assurance team to maintain the set Quality Standards

- Conducting assessment tests and training sessions to address gaps Preparing process documents and updating necessary changes JAN/2005 - DEC/2007 Coimbatore, Tamilnadu, INDIA

ADMIN EXECUTIVE

ACCURATE ENGINEERING & WORKS

- Handling bank operations

- Raising quotation and purchasing raw materials with standard market price

- Raising the Invoice and following-up for payments

- Following-up with sub-contractor to produce the material on time

- Maintaining transportation record

PERSONAL INFORMATION

Nationality: Indian

State: Tamilnadu

Religion: Muslim

D.O.B: 28/03/1983

Blood Group: O -ve

Marital Status: Married

INTERESTS

Playing Cricket

Working on MS Excel

Attend CSR Activity

Data Analyst – Property Tax

- Identifying reasonable tax rates and its benefits through various analyses for US Customers

- Marketing, setting-up new client account, providing information on property tax to the respective property owners

- Researching on the subject property with team of analysts and setting up their business requirements

Data Analyst – Healthcare Medical Insurance

- Executing insurance verification such as timely filing of claims to insurance, analyzing and posting the payment to the respective patient account to balance out the account

- Utilizing Medisoft Network Professional for billing the patients and sending our claims to insurance company promptly, to make certain that the claims are paid on time

- Utilizing Med force Scan to store patient's demography and insurance information to identify relevant details of the patients

- Providing end-to-end support to the client right from the insurance verification by contacting the insurance companies and confirming whether the policy holder is eligible for medical supplies

- Bachelor of Business Administration (BBA),

Year of completion: 2007

University of Madras

LANGUAGES KNOWN EDUCATION

Hindi

English

Tamil

Urdu

Place: Coimbatore

Date:

Signature:

- Awarded as ‘Associate of the Month’ for all the excellent work done and sincere efforts.

- Awarded as ‘Leader of the Month’ for handling responsibilities in an excellent manner.

- Awarded as ‘Emerging Leader’ who made significant contributions to the Organization. ACHIEVEMENTS

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