Desktop Support Assistant
Resume:
CURRICULUM VITAE
Loric Yadav
#E*** Sanjay Nagar, Ghaziabad
E-mail: **********@*****.***
Phone No- +91-981*******/956*******
Objective
To work in an environment where knowledge flows and meticulous virtues are acknowledged. Applying my skills that I have acquired during my work period in the real time applications and proving my worth for it.
Brief Overview
6+ Years Professional experience in IT Infrastructure Management (System Administration and Technical Support) Managing the entire service operations, and resolving escalations.
Expertise and Skills:
Hospitality Software : Good Knowledge of (PMS) IDS Enterprises
And Fortune Next6i
Operating Systems : Windows Server 2008/2003, Windows 2008/2007/
Vista/XP/7/8/ 10
EPABX System : Panasonic 100/200
Windows Server 2008/2003 : Installation, Configuration, Administration of AD,
Group Policies, Backup, File and Print servers.
Network Security : Cyberoam:
Application Software : MS-Office 2010/2007/2003/2010/2013/XP etc.
Mailing Application : MS- Outlook 2013/2010/2007/2003, Outlook Exp.
Antivirus Management : Quickheal Toal Security, Sytmentec Admin Console,
Keseperksy, Trend Micro.
Networking Services : Wi-Fi Setup & Configuration, Hotspot, Billing Setup
& Configuration DHCP, DNS, and FTP, TCP/IP
Desktop/Network support : Windows 2008/2007/Vista/Xp, MS-Office packages,
& third-party desktop applications, Remote
support through Ammy Admin/Team viewer/Show
my desktop etc.
System Maintenance : Installation and troubleshooting of H/W, Software
& Networking devices i.e. Server,Desktops, laptops,
Printers, EPABX, Biometrics,Telephone, Access Point, Printer-server, KOT Printers etc.
Professional Experience:
Hardware & Networking support.
Co-ordinate at project site for WAN/VPN/internet etc.
Co-ordinate with IT vendors per required support.
Support on firewall & Router.
Window domain configuration & management.
Handle MPLS (Multiprotocol Label Switching).
Check MPLS Connectivity
Desktop Support
IPPBX Support.
Work on VOIP
Work on IP Phones
Switching
Handle Firewall in Network.
Installing, supporting and maintaining new hardware and software infrastructure.
Video conferencing with 3 branch offices.
Maintains CCTV Cameras, check recording and backup of recording of every branches.
Procurement of IT Products
Coordinate with software vendors.
Tally Data backup and secure tally data
Configure outlook, Repair outlook files.
DHCP, DNS.
LAN Troubleshooting.
Configure and troubleshoot Wi-Fi Router.
Assemble and dissemble of computers.
Backup of LAN Computers
Fortune Inn Grazia, Ghaziabad:
Presently working with Hotel Fortune Inn Grazia, Ghaziabad. as an Assistant-IT from 11th Nov 2013 to till date
Fortune Inn Grazia, Noida:
Hotel Fortune Inn Grazia, Noida. As Executive -IT from 20th march 2009 to 11th Nov 2013.
Preopening and Project Team member in below mention units:-
Fortune Park Klassik (Ludhiana)
Fortune Inn Grazia (Noida)
Fortune Inn Grazia (Ghaziabad)
Project Responsibilities
Complete Wiring of Data and Telephone according to Property Requirement.
Installation of Server System and Client System.
Complete setup and installation of all telephonic termination like Main distribution frame and Sub distribution frame of whole building.
Installation, Configuration and co-ordination of Panasonic EPABX System, CCTV Camera system, EPABX Interface with IDS Software.
Implementing permission & security for user’s access as per company policy.
Installation and configuration of Wi-Fi Network Billing System.
Installation and configuration of POS Touch System.
Installation and configuration of KOT Printer & Billing Printer for POS.
Installation of Network Printer.
Installation and Configuration of IDS Software on Server System & Client System.
Installation and configuration of Hardware Firewall and manage Hotel network.
Managing Information Security for the organisation.
Managing AMC and Vendor relationships for maintenance.
Involved in Setting up ERP at group level.
Managing entire IT infrastructure for the Unit
I am also responsible for Administration & Maintenance of FOTH & BOTH systems, e-Mailing System and WiFi Internet facility & technical support to the Guest and Staff.
Job Responsibility.
Manage and troubleshoot of Server System and Client System.
Manage, control and troubleshoot of Property management Software IDS on Server System & Client System.
Provide IDS Training to new joined staff.
Manage; Control & Troubleshooting of Symantec Admin Console.
Manage Network Authentication through Hardware Firewall.
Daily backup of Servers and maintaining complaint report.
Troubleshoot of all types desktop & Network related issues.
Handling Internet and printer related issues.
Configuring and troubleshooting of MS outlook, Push Mail (MOBILE), Outlook Express and windows mail.
Monitoring activity of network bandwidth and manage.
Troubleshooting Desktop, Server & Internet related issues.
Manage ADSL Modem and ILL Modem for LAN & WAN.
Installation, configuration and troubleshooting of Network Printer, POS Printer, Print Server etc.
Installing windows 8/7/Vista/XP/98.
Managing Network Connectivity and Managing Switches.
Installation and troubleshooting of Local Printer, Network Printer and Pos Printers.
User and Admin Tasks – Creation / Deletion / Change / Move IDs.
Configuring user profiles, system policies
I/O device Punching & Crimping RJ-45/11/25 Connectors.
Troubleshooting of Telephone Line Analog/Digital.
Updating of patches, service packs, for OS, application and antivirus.
Administration of clients through Ammy admin, vnc and team viewer.
Routine preventive maintenance for all clients and servers.(such as disk cleanup, defragmentation, check disk)
Maintenance complete hardware and software inventory installed at various locations.
Co-ordinate with vendor (HP, HCL, IBM, Zenith) for laptop, desktop and server problems.
Server Level
Daily monitoring the events of servers & updating of patches whenever necessary
Managing antivirus server – Symantec Security.
Managing AD– Performed user account creation, deletion, and configuration in Domain
Applying group policies and patches.
Knowledge in Dns, Dhcp services.
Installation and Configuration of Active Directory .
Daily Workout
Server Maintenance Windows Server 2008 with SQL (IDS v3.3,4.1 & Next6i)
Backup Attendance and Keycard machine
Manage CCTV, EPBX, Biometric, Key Card Machine and Backup.
Daily Wi-Fi speed checking & configuration.
Manage IDS Backup and Department call list check on daily basis.
Professional Qualification:
One Year Diploma in Computer Hardware & Networking from GNE College Ludhiana, Punjab
Academic Qualification:
Graduation(B.A) from CCSUM, Bulandshahr(U.P)
Personal Information:
Father’s Name : Shri Ram Narayan Yadav
Date of Birth : 20nd April 1984
Language Known : English, Hindi and Punjabi
Reference :
Place:
Date: Loric Yadav
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