Senior Engineer

Vijayakumar Nallusamy, MS

New Jersey ~ 804-***-**** ~ *****.***********@*****.***

https://www.linkedin.com/in/vijay-nallusamy-6248a913/

Accomplished Senior Engineer highly regarded for 15+ years of progressive experience in performance monitoring, process optimization and IT Service Delivery for industry-leading clients. Respected as a motivational leader and collaborator who guides team members to build and optimize best-in-class IT systems that rise above demanding requirements

Career Highlights

Earned Wyndham’s coveted “Count on Me” award for reducing SDLC and monitoring resource effort by 30% despite major operational challenges.

Attained “Best MTTR Reduction Team” Award from General Electric (GE) for positively impacting $2M in revenue.

Served as a Guest Speaker on Panel at AppDynamics Global Tour - New York sharing win stories, best practices for monitoring, gaining a reputation as a thought leader throughout the industry.

Reduced ticket resolution time by 72 % at Wyndham by creating new standard operating procedures to support future improvement projects.

Increased productivity by up to 60% at supplier sites through implementation of Six Sigma Green Belt and Lean projects for British Telecom at HCL Technologies. Reduced deployment risk and supported increases in client satisfaction.

Skills & Expertise

Platform Windows, UNIX, AWS, Rackspace, PaaS & SaaS

Languages Java, SQL

Web Tools & Tech HTML, Java Script, CSS,MVC, JSP, LDAP, F5 & Akamai (CDN)

Database Mgmt. System SQL / ORACLE / InterBase / AWS RDS

Application Servers WebLogic / Jboss

Web Servers Tomcat / Sun One / IIS

Monitoring Tools Ensighten / BMC / AHP Script / Urchin / AppManager / Akamai mPulse / AppDynamics

Configuration Management CVS / OpenGE / ANT / VSS.

CI/CD Jenkins, Bitbucket

Ticketing Tool HPSD / Remedy / Bridge Clarify / Service Now / Samanage

Skills Performance Monitoring, Project Management, Change Management, CI/CD, Process Optimization, Release Management, Troubleshooting, Contract Management, Problem Solving, Service Delivery, Adobe’s Digital Data Layer, System Development, JIRA, Confluence,ITIL

Career History

Senior Performance Monitoring Engineer Feb 2013 – May 2020

Wyndham Hotels & Resorts Inc.: Parsippany, NJ

Define server and application environments while overseeing and coordinating with up to 60+ staff. Regarded as a trusted technical resource and SME for deploying AppDynamics and training new hires on practices.

Highlighted Achievements & Projects

Developed/Implemented Runbook based on Service Level Indicators for key Wyndham applications and operationalized to meet changing requirements of the business. Reduced ticket resolution time by 72%.

Ensured success in major Wyndham migrations include LaQuinta acquisition and data center closure by providing pre and post-performance monitoring, capacity planning and integration requirements

Integrated monitoring tools to ensure metrics are correlated. AppDynamics with Adobe Analytics and Clicktale. Performed On-Call support and managed Incidents towards resolution, followed with Problem Management, Development/Maintenance and AWS/Weblogic/TIBCO/Firewall Admins for prevention of Incident.

Reduced ~$120K of IT budget by creating dashboards to showcase business and application KPI’s collected using AWS Lambda and PaaS performance metrics. Received the prestigious “Count On Me” award out of 50 + IT employees

Secured $200k+ per hour by identifying malicious actors targeting Wyndham application using bot traffic

Identified Look-To-Book bottlenecks w/3rd party vendor Sabre and coordinated across five different teams to develop and optimize integrations with business critical applications.

Built out one-of-a-kind applications covering various practices, including PaaS, Rackspace, AWS, Robotic Process Automation, Middleware, Oracle Master Data Management, Adobe Enterprise Manager(AEM), Weblogic, Tomcat, IIS and more

Highlighted Responsibilities

Monitored Wyndham’s ecommerce website and 3rd party vendors’ performance, ensuring client success while simultaneously improving the efficiency of Wyndham’s $7M annual revenue eCommerce platform

Deployed, maintain, and upgrades over 300+ agents to monitor Wyndham Enterprise Applications

Identified and fixed booking volume trend impact (500+ bookings daily) while also addressing payment widget issues, and built subsequent best practices that are now used across all IT projects.

Successfully implemented and Administrated AppDynamics Browser RUM / Mobile RUM / Transaction Analytics for JVM,PaaS & AWS metrics / Database Monitoring(DB2, Postgres, Oracle, SQL & RDS) / Server & Network Monitoring / AppDynamics Extensions / Java & .Net Agents / Alerts, Dashboards & Reports

Exposure to ELK(Elastic Search/Log stash & Kibana)

Integrated & maintained - Jenkins with Bitbucket Repository for having CI/CD pipelines.

Project Transition / Performance Manager (HCL America Inc.) Apr 2011 – Feb 2013

Land O’ Lakes/Performance Food Group: Richmond, VA/USA

Managed 25+ teams and spearheaded best-in-class transition plan using a $3M budget.

Highlighted Achievements & Projects

Reduced learning curve by 50% for new hires after guiding Green Belt & Lean projects. Provided internal consulting to other departments with similar initiatives, including creating a new training program.

Improved compliance rating from 70% to 97% on regulatory audits.

Highlighted Responsibilities

Utilized expertise with earned value management, project plans optimization, client delivery network, PMI concepts, and other practices to maximize project return on investment and rise above client requirements.

Initiated transition plan while maintaining business continuity and earning praise from Customer Management.

Orchestrated release strategies, processes, procedures, and production delivery schedules for multiple software applications, working in-line with senior executives to maintain focus on attaining long-term objectives.

Incorporated new administrative procedures in creating SOW contracts, managing contractors, and creating RFP, RFQ, tenders, and responses to RFP. Improved communication amongst 1000+ staff.

Originated a knowledge hub to convey information surrounding the change management lifecycle.

Project Transition/Service Delivery Manager (HCL INDIA) Nov 2007 – Apr 2011

British Telecom, UK Managed 9 teams while emphasizing continuous improvement for client expectations management.

Highlighted Achievements & Projects

Enabled cost reductions of $250K through smooth execution of the continuous service improvement plan (CSIP).

Elevated productivity by up to 60% at supplier sites through implementation of Six Sigma Green Belt and Lean projects. Pared down deployment risk and exceeded SLA requirements to secure additional client contracts.

Highlighted Responsibilities

Headed process improvement initiatives and built SOPs to ensure consistency in client-supplier communications. Elected as the main client contact to resolve issues and seek out ways to increase satisfaction ratings.

Additional Experience: Satyam Computer Services Ltd., Team Leader (GE) / ICOM Technologies & BCIPL, Team Member (Hasbro, Alliance Française)

Education & Certifications

Master of Science, Computer Science, Bharathidasan University

Bachelor of Science, Computer Science, Bharathidasan University

Certifications: Transition Manager from HCL Technologies / Java certification from SUN Microsystem / HPMP Certification from HCL Technologies

Additional Credentials

Languages: Tamil

Conferences/Training: AppDynamics and Splunk provided monitoring concepts / ITIL / Project Management Training (By HCL trainer) / RFP Preparation (By HCL trainer) / LEAN Software Development Principles / Six Sigma Green Belt Training / CMMi / Service Oriented Architecture / WebLogic Server Management / Teamwork / Presentation and Communication skills

Community Engagement: Volunteer to Indian Tamil community for its development in NJ Area

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