Resource Manager
Resume:
Kirkpatrick Williams 318-***-**** home
***** ******** *** *** ***** 318-***-**** cell
Keithville, Louisiana 71047 ***************@*****.***
EMPLOYMENT HISTORY
Hitachi Vantara
**** ********* *r, Santa Clara, CA 95054
Resource Manager (Residency Manager)
April 2018 – April 2020
Aligned 47 technical consultants working at customer locations throughout the United States and Canada, serving as first-line supervisor for all members of the team
Organized and performed bi-weekly status calls to ensure personnel and customer satisfaction
Interviewed over 100 and hired over 20 technical consultants for customers throughout the United States and Canada
Eliminated financial discrepancies by managing a division that made over $50 million in revenue annually
Hitachi Vantara
2535 Augustine Dr, Santa Clara, CA 95054
Resource Manager (File, Content and Data Protection)
April 2016 – April 2018
Supervised over 30 technical consultants working both at customer locations and remotely throughout the United States and Canada, serving as first-line supervisor for all members of the team
Organized and performed bi-weekly status calls to ensure personnel and customer satisfaction
Returned to Hitachi Vantara over $16 million in revenue annually
Mentored consultants by providing technical training to team members in order to help further their expertise, better serve customers’ needs and enhance Hitachi Vantara’s product portfolio
Hitachi Vantara
2535 Augustine Dr, Santa Clara, CA 95054
Resource Manager (Remote Services)
April 2013 – April 2016
Directed over 40 technical consultants working remotely throughout the United States, Canada and India, serving as first-line supervisor for all members of the team
Organized and performed bi-weekly status calls and monthly visits to ensure personnel and customer satisfaction
Interviewed, hired and trained all members of the team, ensuring technical proficiency as well as soft skills excellence
Created and implemented a successful training program that was used to train over 75 team members
Routinely called upon to provide technical and soft skills training for consultants outside of my team
Communicate with customers, sales staff, or marketing staff to determine customer needs
Returned to Hitachi Vantara over $2 million in revenue annually
Hitachi Vantara
2535 Augustine Dr, Santa Clara, CA 95054
Technical Consultant (Remote Services)
August 2011 – April 2013
Routinely perform storage provisioning, zoning of servers into SAN environments using Brocade and Cisco MDS switches as well as performing SAN health checks and performance tuning
Work with HP-UX, Linux, Windows, AIX, Solaris, VMware, and other operating systems in unique environments
Work with EMC and NetApp storage systems for the purposes of zoning, replicating and migrating data between vendor equipment, as well as allocation of storage
Minimized workflow lags by training new employees on best practices and protocol while monitoring performance, scheduling manpower, and delegating tasks to maximize productivity
Scheduled and facilitated operational meetings to share best practices, insights, and project status updates for maximizing efficiencies.
Received numerous awards for technical proficiency, customer satisfaction and high utilization
Bossier Parish Community College
6220 East Texas, Bossier City, LA 71111
Adjunct Professor
August 2012 – May 2018
Prepared and delivered lectures to undergraduate or graduate students on topics such as programming, data structures, software design and operating systems, successfully training students that completed A+, Network +, Security +, Storage+ and CCNA certifications
Compiled, administered, and graded examinations to ensure students’ technical proficiency
Prepared course materials such as syllabi, homework assignments, and handouts
Evaluated and graded students' class work, laboratory work, assignments, and papers
Kept abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences
United States Air Force
Barksdale Air Force Base, LA 71111
Communications Specialist
April 1990 – August 2011
Managed over 60 communications specialists throughout the United States and deployed in several areas in the world
Communicated with system users to ensure accounts are set up properly or to diagnose and solve operational problems
Coordinated network operations, maintenance, repairs, or upgrades
Designed, built, and operated equipment configuration prototypes, including network hardware, software, servers, or server operation systems
Determined specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schemas
EDUCATIONAL HISTORY
Univ. of Houston – Houston, TX
Ph.D. Applied Psychology (May 2008)
So. Arkansas Univ. – Magnolia, AR
M.S. Applied Psychology (May 1995)
M.B.A Business Admin. (May 1994)
So. Arkansas Univ. – Magnolia, AR
B.S. Applied Psychology (May 1992)
B.S. Business Admin. (May 1992)
Community College of the Air Force
A.S. in Applied Science
A.S. in Electronic Principles
A.A. in Bioenvironmental Engineering Technology
A.A. in Computer Science Technologies
CERTIFICATIONS
CompTIA A+
CompTIA Network+
CompTIA Security+
CompTIA Storage+
Six Sigma Black Belt
Change Management Lead
ADDITIONAL SKILLS
Management in several different genres
Ability to communicate effectively orally and in writing
Excellent trainer of technical and soft skills
Proven problem solver
REFERENCES
Victoria Gilliam, Operations Manager at Willis Knighton Hospital
o8962 Rolling Ridge Dr., Shreveport, LA 71129
Felicia Bouligny
o3576 Lakeside Drive
oShreveport La, 71119
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