Training Manager

Amr Mohamed Abouzied

Al Haram, Giza, Egypt ***.********@*****.*** 02-010*-****-***

Summary and Objective

I have a solid eight years of experience in different sectors and fields from telecommunication in private sectors to ministry of investment in governmental sector, managing customers service, customer satisfaction, training, OD and other parts of the HR field, observing and analyzing different types and levels of employees. These eight years supported me getting the solid practical knowledge and the know-how in all this fields, in the other hand I gained the solid theoretical knowledge and information through lots of certificates and diplomas across the road. My main goal is to get the opportunity to gain more knowledge and apply new HR trends, while implementing and delivering the core value that I collected and gained to enhance the organization performance and its talent management. Education

Train the Trainer Professional Diploma from RITI [2017] HR Certificate from AUC [2015]

• Organizational Behavior.

• Recruitment and Selection Management.

• Compensation and Benefits Management.

• Employee Relation Management.

• Strategic Human Resource Management.

Faculty of Law, Cairo University, Egypt [2008 - 2011]

• Graduation Grade: Good

Work Experience

General Authority for Investments – HR Supervisor [Jan 2020 – present] Main responsibilities beside the other role in previous title:

• Assist HR manager with staff requirements

• Counsel HR Manager and top management on HR policies, practices, and procedures

• Audit on some HR activities.

General Authority for Investments – Senior HR specialist [Feb 2018 – Dec 2019] One of the main projects that I’ve worked on it, is developing the organization objectives and strategy and deploy it to the different sectors in the organization to maintain the same strategy for all part of the organization. Implement new idea for IT ticketing system to automate the work in order to reduce the amount of work done by humans and the time taken to do the tasks.

Main responsibilities:

• Write and develop job profiles for different positions.

• Create and develop an effective performance management system aimed at improving employee and organizational productivity.

• Design and develop HR manual.

• Develop training plans to match the minimum skills and competencies required to handle present and future jobs more effectively.

• Defines the budget that is needed to implement the training and development plan and ensure is effectively spent.

• Interviewing potential job candidates and job rotation.

TE-Data – HR Training & Development Senior Specialist [June 2017 – Jan 2018] Main responsibilities:

• Undertake a range of HR activities with occasional supervision and provide guidance and support to other team members

• Participate as a member of the work group to debate on topics related to the specialization of HR in order to ensure quality of services provided to employees

• Consult and coordinate with other departments to ensure that HR services are being met in line with business requirements

• Generate periodical and ad-hoc report analyses to ensure effective performance monitoring and reporting

• Draft and implement HR policies, procedures and processes in line with organizational plans and requirements

• Contribute to the performance/recruitment/training process in order to ensure fairness and equality the specified areas

• Assist in the development of junior staff through the provision of coaching and contributing to development planning

• Analysis and consolidate data to be generated into reports for supervisor decision-making on training needs/result

• Collect and analyze data to detect duplicated effort, extravagance, or noncompliance with rules, regulations, and management policies.

• Scan and conduct interviews for call center agents.

• Write job descriptions for KCRJs (Key customers related jobs).

• Assist in development and implementation for performance evaluation.

• Review trainees’ handout and training guide.

• Dealing with suppliers and managing the whole cycle, starting from collecting proposals negotiating and finalizing the deal.

• Report to management about audit results, employees’ utilization, and recommend changes in operations such as training or activities.

• Prepare detailed reports on audit findings.

TE-Data – HR Training & Development Specialist [June 2015 – May 2017] Main responsibilities:

• Analyze performance gaps, developing training materials based on the extract from the TNA and managers’ recommendations.

• Research and Development; Creating a library of diversified Soft Skills Training (Including Presentations, Activities, and Handouts).

• Responsible for training preparations; facilitating the venues, training calendars issuing and attendees’ scheduling in courses.

• Coordinate for any external training.

Training Topics:

• Interview Secrets.

• HR for non-HR Managers.

• Business Writing.

• Business Communication.

• Customer Service.

• Customer Satisfaction.

• Business Etiquette.

TE-Data - Outlets and logistics Support Specialist (Coordinator) [September 2013 – May 2015] Responsible for:

• Coordinate between the employees and the different departments (Medical Company, IT and HR)

• Provide all branches logistics as we were the back office for all TE-Data branches

• Review the acceptance forms, by corresponding to the systems and then filing it

• Call the customers to activate their lines and make all the required updates in the system

• Handle e-mails that we receive from contact center team.

Appen Butler Hill - Freelancer [June 2013 - 2018] Projects:

• Egyptian Arabic Words/ Web Evaluation.

• Moroccan Arabic Words Evaluation.

Lawyer [September 2012 – March 2013]

OMP – HR & Administrator Specialist (Online Marketing Professional Google) [August 2011 - June 2012]

Responsible for:

• Making Contracts.

• Making Reports and analyzing.

• Review the attendance and deductions of employees. Certifications and Courses

Courses:

• Global Reporting Initiative for SDGs [2020]

• Change Management at RITI. [2016]

• Supervisory Skills at Brilliance Business School. [2016]

• Leadership skills from LDC [leader development center] [2015] Certifications:

• Certificate of Appreciation from United Nations - Injaz Egypt [2015]

• Certificate in Arbitration as an International Arbitrator.

• Model of Human Rights as a coordinator 2010 & Certificate of Appreciation.

• Model of Human Rights as a Head OC 2011.

• Breast Cancer Foundation of Egypt as a volunteer.

• Certificate from Lear Contact Center 7 Raya.

• Certificate Global Entrepreneurship Week.

• Organizer in Stephen Covey lecture.

• Have a basic knowledge about Employees Relations & Motivations. Skill Set

Computer Skills:

• Linux (Ubuntu).

• OpenOffice/Microsoft Office.

• GIMP.

Language Skills:

• Arabic: Mother Tongue Language.

• English: Advanced.

Interests

• Cycling

• Horse Riding

• Fishing

• Skiing

• Charity

Professional Information

• Date of Birth: 20/11/1990

• Place of Birth: KSA

• Citizenship: Egyptian

• Gender: Male

• Military Status: Exempted

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