Customer Service Assistant

QUALIFICATIONS:

Ten years’ experience in financial services and retail/ wholesale mortgage banking industry

Real Estate sales; Certified Mortgage Loan processor and officer/ Certified Office Specialist

Skilled customer service/ help desk assistant, proficient in accounts payable/ receivable and collections

Ability to effectively organize and manage administrative procedures, excellent attention to detail

Proficient in Microsoft Office (Word, Excel, PowerPoint), QuickBooks, Use Unify, PMS and Cordo-Morc systems, Internet research, Contour, RESPA, MSP Systems, Creco, Point and Lyncs systems, Automated Desktop Underwriting, Origination, Genesis 200 Byte, Lakewood, Mortgage Ware, AS400 and Epicore systems, ISO Data Systems, Telecommunication, PBX Operator, Telethon machine, AIM System, ShipTalk.

PROFESSIONAL EXPERIENCE:

Rose Internatial Martinsburg, WV

Admin Clerk / Data Entry Clerk January 2020 to June 2020

Administration Assist Duties Filing Clerk

Filing Clerk or open Legal documents

Data Entry Clerk of Pepsico Equipment and Parts Order

Time sheets, assistance to Payroll, 7500 key stokes

CET systems, Equipment Transfer from Branch/Office,

Entry of Parts ordering of documentation to Microsoft/ Excel spreadsheets

PeopleShare Hagerstown, MD

Mail Processor October 2019

Open legal documents; Process mail

Sort credit cards and cash transactions and donations

2Q quality control security, 1500 mail open daily

Medix Solutions Bethesda, MD

Scheduler November 2018-February 2019

Administrative duties such as copy, filing, creating documents, Medical systems

Handle incoming calls concerning medical info from customers

Handle process customers paperwork for medical needs, work with all customers

Enter data precisely, Call Center Incoming/ Outgoing

Keep lines of communication open between physicians, medical staff and customers

Problem solver/ Leadership skills

Use RIS screen details to handle customers inquiries, Knowledge of medical terminology

Register patients, Meets calling quota

Catapult Staffing (First Data) Hagerstown, MD

Processing Specialist February 2018 – December 2018

Charge Back transactions

Credit analogies, data entry

Call center environment, Resolve investigates and document review

Customer service/ researching VISA/ Mastercard

Credit security/ entries/ financial issues

Spherion Staffing (Montgomery College RK) Rockville, MD

Admin Clerk January 2017-June 2018

Event scheduler

Customer service

Call center

Administrative duties such as copy, filing, creating documents

Spherion Staffing (Citibank) Frederick, MD

Document Review Mortgage Assistant July 2017-November 2017

Mortgage Assistant, administrative work

Customer Service, data entry

Processed and review Loan Document, Payoffs Ordered setting up Closing Documents

Receive Loan Setups to Loan Originations, Desktop Underwriting/ Stipulations

Pipeline 30-90 loans for review and guidelines for Closing, Pre-Qualification/ Income Calculations

DOT Title work and Appraisal review FEMA guidelines per state

Review Lender signature, Notary guidelines after closing documents / 3rd party review and to contact courthouse records for corrections, Credit Reports order

Liaison between Clients and Loan Officers

Robert Half Staffing (United Healthcare) Frederick, MD

Medical Document Review Assistant January 2017-May 2017

Review insurance documents and medical documents

Create medical reports

Mattress Warehouse Frederick, MD

Administrative Support/ Customer Service Professional November 2015 to January 2018

Make arrangement appointments pickups/ drop off, One on One Customer Service

Handle orders, process them, work with all customers

Schedule Special SUV

Problem solver/ Leadership skills

Handle International calls and inquiries

Call center environment,

Dispatcher; send emails contact any changes to appropriate persons

Apply Credit Card assistance for Payment options

Carey International Frederick, MD

Reservationist March 2015 to October 2015

Make Arrangement appointment for Car Service pickups/ drop off, One on One Customer Service,

Schedule Special Vehicles SUV etc., Problem solver/ Airport services and delays

Handle International calls, Call center environment, dispatch emails contact any changes to appropriate persons

Map out distance travel for clients

Apply Credit Card assistance for Payment options

EDUCATION / TRAINING / CERTIFICATIONS:

Atlantic International Investment Bethesda, Maryland

Certificate - Mortgage Loan Officer/ Processor 1992

Montgomery College Germantown, Maryland

License Certificate - Real Estate/ Accounting I 1998

Gaithersburg High School Gaithersburg, Maryland

Diploma 1986

References Upon Request

Contact this candidate