Sales Office
Resume:
CARIN D. KERR
*********@*****.***
Camarillo, CA
805-***-**** Residence
818-***-**** Mobile
Experienced human resource professional with a strong background in call center environments, including management. Emphasis on full cycle recruitment, new hire orientation & onboarding. As well as managing the performance appraisal process and positive employment practices.
WORK EXPERIENCE:
Field Recruiter Contracted, Aquarius Staffing - Cincinnati, OH October 2019 to January 2020, First Group for First Transit, Los Angeles World Airport, Recruitment for New LAX-it Program and LAX Parking Shuttles Field Recruiter Contracted, Aquarius Staffing - Cincinnati, OH, April 2019 to September 2019, First Group for First Transit Recruitment of Bus Drivers for Los Angeles LADOT and LADASH community transit programs, emphasis on community sourcing Field Recruiter Contracted, Aquarius Staffing - Cincinnati, OH, August 2018 to April 2019, First Group for First Student Recruitment of School Bus Drivers for Ventura County, CA Special Needs Contract with a focus on Community Outreach. Talent Acquisition Specialist, Viking Cruises - Woodland Hills, CA October 2013 to June 2018 Full cycle recruitment for all levels and departments within the corporate office, beginning with creating job descriptions, posting of positions, prescreening applicants, evaluations and negotiating terms for hires. Responsible for the complete on boarding process, including background screens, new hire documentation, new hire orientation. Supporting ongoing needs in support of the HR Director, during major growth period of company.
• Established streamlined and effective recruiting procedures.
• Increased staffing levels of call center from 40ppl to 500ppl+.
• Developed standards, procedures and policies for recruiting
• Managed the corporate wide annual review process
• Increased staff retention by identifying opportunities to select better candidates Human Resource Coordinator & Office Manager, Owens & Minor Dist. Inc. Fillmore, CA June 2010 to Feb 2012 Managed office affairs for an outlying Regional Sales Office, serving Sales VP, Directors, Account Managers and Call Center Sales Representatives totaling $6 million in yearly sales. Returned to School August 2009 to June 2010,
UCLA Extension Human Resources Certification
Recruiting Contractor, International Coffee Bean and Tea Leaf, Los Angeles, CA September 2007 to July 2008 Provided full cycle recruiting for international coffee concern for 1 of 3 regional areas within the state. Reduced open positions by 16% in 3 months, while developing a pool of qualified candidates to present to GM's for future managerial openings. Represented company in community outreach programs i.e.: City of Los Angeles, "Hire LA", Burbank and Glendale EDD programs, sharing tips and skills on job interviews, dressing for success, resume guidance as well as career counseling.
Call Center Recruitment Manager, Public Storage, Inc. - Glendale, CA September 2000 to January 2007 Responsible for all Call Center Recruitment for a department of 250+ employees. Realized a 45% savings to department within 3 months by establishing a full cycle recruiting office within the department, replacing use of all temporary staff. Developed best practices recruiting processes, measurements and standards, utilizing skill-and behavior-based selection for a 285-seat National Call Center.
• Introduced objective annual performance management program based on training and department objectives
• Established Standards of Business, improving professionalism within the department, located within corporate offices
• Consistently projected and met the same fiscal budgets for 7 years for recruiting and departmental activities, inclusive of Expenses for advertising as well as annual events such as on-site job fairs, annual picnics and seasonal holiday celebrations.
• Served for 5 years on Corporate Employee Handbook Board and Employee of the Year committee. Resume of Carin Kerr (2 of 2)
VISITOR SERVICES Management Team
J. Paul Getty Museum, Los Angeles, CA
August 1995 to June 2000
EARLIER EMPLOYMENT EXPRIENCES:
Los Angeles Daily News
Chicago Tribune, Valley News Press
MCI Telecommunications
American Express, Travelers Cheque Division
EDUCATION
UCLA HR Certificate
June 2010
Attended HR Certificate program via UCLA Extension 9/2009 to 6/2010 Keep abreast of changes via SHRM & PIRA and HRKN memberships as well as State of California Chamber of Commerce SKILLS:
Recruiting: Work with Managers, Update Job Descriptions, Source, Interview, Reporting: Record each step withing process
.
Performance Appraisals:
Work with managers to define performance goals and measurements Manage annual company process
Provide training to assist in writing measurable and compliant resumes Track milestones of each department through process Call Center Systems: VOIP, ACD's: CenterVu, Avaya, Rolm and Rockwell Applicant Tracking Systems: eARCU, RECRUITERBOX, TALEO, ORACLE Payrolls: KRONOS, ADP
Microsoft Office: Outlook, Recruitment, Selective Interviewing, Human Resources Specific to State of CA.
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