Customer Service Safety

Byron Binion

*** ******* ***** ** * Prattville, AL 36066

Cell: 205-***-**** Email: ***********@*****.***

Objective

My goal is to learn and develop in an environment that is continually growing and fast pace, in hopes to obtain new experiences and hopeful opportunities for future careers.

Skills/Certifications

Military Fort Gordon, GA

US Army Reserve – Montgomery, Al Graduated November 2015-Present

MOS requires SS – Mid level: Secret Security Clearance

CompTIA SECURITY+ Certification CE - SY0-501

ITIL V3 (Actively Pursuing)

Signal Support Specialist or Technical Support/ Help Desk- Install and Repair

Signal Corp Regiment Diploma - Electronics and radio Specialist

Cyber Excellence Center Diploma – Cyber and Security Certificate

Security + Army eLearning- Training Certificate

Education

University of Alabama at Birmingham, Birmingham, AL

Bachelor of Science in Computer and Information Science Expected December 2020

Major: Computer and Information Systems

Experience

U.S. Army Reserves Montgomery, AL

Signal Support Systems Specialist 04/09/2015 to Current

Windows System Administrator (2018-Present) – required to manage, troubleshoot, and configure windows software and devices on or with NIPR and SIPR network. Received the following training and experience: Completed Military Training on A+, Networking N+, desktop/laptop, Switches, Routers, and Radio Configuration, Install and Repair, Server Administrator, SharePoint, Reimage process, Update and managed client and server workstations.

-VMWare – deploy, install, and configured each virtual windows server application and to run and manage services utilizing VMWare to operate through vCenter.

-SQL Server 2012 – deploy, installed, and configured virtual windows servers to be used with network and also managed service. Also, MySQL Server deploy, setup, and utilized.

-Active Directory – installed and configured ADUC application and setup group policy users and permissions. Required to manage and maintain directory by modifying user and device settings to general guideline requirements.

-Required to setup network using 3 servers by running script using PowerShell, installing, and configuring multiple Windows Server applications on VMWare using the vCenter while maintaining and troubleshooting server equipment and workstations.

-Exchange Server – required to deploy, install, configure, and manage Email Exchange Server for email services on private network

-Domain Controller – required to deploy, install, and setup DNS Server and add all services that would be utilized and managed on network.

-File Share, SharePoint, DDS, and other virtual server applications – required to deploy, install, and configure to server then manage, troubleshoot, and maintain services.

Install and Configure Windows 10 - Certificate and Training

I.T. Helpdesk and Support-Troubleshoot software or hardware issues

Install and repair tactical radio electronics or computer equipment

Assist with network account issues and reimage laptops and electronic equipment

Build Virtual Infrastructures on servers and setup closed network

Server Administrator- Maintain and sustain the server workstations that controls and runs the client workstations and maintain servers and other network equipment. Required to manage server applications and services

UPS Birmingham, AL

Package Handler/ Pre-Load 09/06/2013 to 02/13/2015

Responsible for sorting packages and loading them onto the right truck

Assist team members with loading trucks and keeping egress and safety first in work area

Responsibility of being Safety Leader was attending Safety meetings called by supervisors for improvements on Safety habits and hazards in the workplace

SITEL Operating Corporation Starkville, MS

Agent 09/09/2008 to 01/04/2011

Tech Support -Assisted and resolved customers complaints and issues during time with tech support and customer service

Call Center based environment based on performance and skill

Technical support, customer service, and concierge experience

Shadowed and assisted coworkers and trained prospective agents on procedures

Profile

5+ years of computer and software troubleshooting skills and experience

2 years of call center and customer service telecommunications and industrial experience with proficiency and quality

Over 1000 hours of volunteer work of repairing desktops/laptops computers, laptops, or mobile devices and provide physical labor for those less capable of doing what they need

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