Customer Service Pharmacy Technician
Resume:
Heather Nicole Waltrip
Granby, MO. *4844
Objective
To secure a position where my skills and education will be utilized within a progressive organization that rewards hard work by way of increased opportunity and responsibility. Qualifications
Customer Service:Extensive experience in facets of customer service ranging from direct sales, to manufacturing and assembly of goods and products. Over 4 years of hands on experience with the “Delight the Customer” service model. EMT & CPR Certification: Certified through the 5 month EMT program at Crowder College with over 52 hours of clinical experience, practiced skills needed for EMT’s in real life situations, 36 hours spent on ambulance clinicals, 12 hours of ER clinicals, and 4 hours of 911 Dispatch.
Professional Accomplishments
Scholastic Inc.
Neosho, MO
Customer service Rep/Magazine Dept. July 15th, 2015-October 21st, 2015
● Assisted Wholesale customers and vendors in locating, ordering, and processing of books and magazines.
● Provided Intel and expert knowledge of children’s magazines and literature.
● Trained on phone etiquette and handling of customers. Justin Boot
Cassville, MO
Manufacturing/Boot assembly February 15th, 2016- August 1st, 2016
● Trained on manufacturing of boots.
● Operated heavy machinery.
● Trained to handle a fast paced work environment.
● Up kept quality standards of products.
Oriental House
Cassville, MO. April 1st, 2017-June 5th 2017
•Assisting customers and upholding customer satisfaction standards
•Oversaw the daily operations of human resources, staff development, and employee health. Whitley Pharmacy
Cassville, MO. April 24th 2017- Present
Pharmacy Technician
● Ensured prescriptions are processed correctly.
● Oversee that all customer needs are met in a timely manner.
● Aided healthcare providers and patients
● Preformed daily duties of mixing medicines, measuring medications, counting pills, and labeling prescriptions.
● Practiced excellent phone etiquette.
● Worked successfully with a team in a fast paced environment.
● In charge of Over the Counter Department; ordering, shelf stocking, returns, product placement.
● Handled high stress situations with the upmost logic, calm, and collectiveness.
● Dealt with outside vendors for ordering and processing of medication.
● Upholds the highest standard of customer service. Education
● Graduated from East Newton High School in 2015
● Completed the Upward Bound Program through Crowder College during all four years of high school.
● Completed the 5 Month EMT program through Crowder College and Graduated on December 16, 2016.
● Licensed Pharmaceutical Technician in the state of Missouri from 2017-present References
● Lindy Lombard
Security Bank, Cassville. Mo
● Logan Whitley
Manager/Vice President of Whitley Pharmacy
● Billie Garner
EMS Instructor at Crowder College
● Blake Whitley
Owner/CEO/President of Whitley Pharmacy
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