Ishmum Bashir ** Pilkey Crescent, Toronto, ON

T: +1-647-***-**** E: addo8r@r.postjobfree.com

Summary of Skills

■ Punctual, driven and motivated individual who is a highly detail oriented and an avid problem solver

■ Organizational skills, time management and analytical thinking acquired through abstract and technical scientific writing from senior years of undergraduate studies

■ Ability to develop technical business report under minimal supervision with time constraints

■ Professional fluency in various back-end programming languages, such as Python, Pandas, MATLAB and R

■ Adept in preparation of case studies throughout involvement in multiple technical courses.

■ with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)

■ Basic proficiency in SQL, and ability utilize Vlookup functions, Pivot Table and Visual Basics/Macros when required to work with various databases

■ Fluent in written and oral communication in English with professional proficiency Education and Certification

Honors, Bachelor of Science, Medical Physics Class of 2019 Minor in Information Technology and Management

Ryerson University

Technical Coursework

■ Nuclear Physics

■ Thermodynamics and

Statistical Physics

■ Quantum Mechanics

■ Electrodynamics

■ Dynamic System

Differential Equations

■ Financial Mathematics

■ Probability and Statistics

■ Introductory Programming

for Scientists

■ Numerical Analysis

■ Image Analysis and Data

Processing

■ Data Mining

■ Business Process Design

■ Data Information

Management

■ Systems Analysis and

Design

■ Data Modelling

Recent Certification

Biosafety Awareness May 2019

Ryerson University

Work Experiences

Customer Service Representative Love Your Centre Nov 2019 - Present

■ Demonstrated a positive image and provided highly efficient professional service in a friendly, courteous and professional manner

■ Liaised between warehouse and customer, acted as the main contact for the customer for resolving further issues

■ Handled cash payments and transactions with accuracy and precision in a timely manner

■ Provides proper customer assistance by responding to inquiries which involved processing customer invoices and order taking

■ Facilitated fulfillment of emails and contracts with clients, and also took part in ad hoc administrative duties as expected

Junior Order Specialist People Store Staffing Aug 2017 - Feb 2018

■ Detail oriented, demonstrated basic computer skills by digitally tracking and recording packaging on company provided iOS devices.

■ Collaborated with supervisors and colleagues for micromanaging inventories by using Microsoft Outlook on a regular basis.

■ Highly decisive in regards to monitoring and micromanaging tasks resolving issues under time constraints during holidays.

Prep Cook Assistant Black Creek Pioneer village Apr 2017 - Jul 2017

■ Thoroughly performed every task in a timely manner.

■ Assisted co-workers efficiently prep when required under pressure

■ Demonstrated the understanding of hygiene by maintaining work ethic

■ Efficient task completion after 15+ overtime hours on a weekly basis Lead Generator and Customer Service Representative Jun 2016 - Oct 2016 Green Planet Home Services

■ Demonstrated positive attitude during cold calling to clients for acquiring information expected for meeting the qualified lead criteria.

■ Developed strong interpersonal skills through interactions with managers and clients based on requirements.

■ Confident in a collaborative environment which facilitates in providing optimized customer service and helps to create positive customer experience during peak seasons

■ Co-ordinated with supervisors and staff by completing assigned tasks under time constraints. Outdoor Sales Representative Weed Man Canada: Professional Lawn Care Feb 2014 - Jul 2014

■ Facilitated client enthusiasm and prepared documentation for customers as suggested by Weed Man Canada.

■ Generated 30+ new customer subscriptions within 2-3 weeks to the management team with respect

■ Maintained client confidentiality as part of the job expectation.

■ Encouraged client enthusiasm that created further customer subscriptions, and further organized subscriptions

■ Encouraged customers to use more eco-friendly products as offered on weekly basis Volunteer Experiences

Patient Visiting, Data entry & Navigator University Health Network (UHN) Jul 2012 – Jan 2013

■ Co-ordinated visiting patients with the available hospital staff within a strict timeline.

■ Demonstrated accountability to ensure proper task completion by prioritizing during peak and off-peak seasons.

■ Took the initiative to divide tasks among peers to solve unresolved and overdue tasks with a result-oriented mindset.

■ Assisted hospital staff regarding data entry on EMRs and filing in a timely manner with precision and accuracy

■ Micromanaged and fulfilled 30-60 emails from the hospital internal staff in Microsoft Outlook on a daily basis.

■ Required to take personal ownership of the result and report accordingly to the supervising managers.

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