Sales Representative Customer Service

MAHMAD VAHORA

***** ****** *** ******, ** ***** *********@*****.***

EDUCATION

Governor State University (GSU), University Park, IL Expected 2019-Present

South Suburban College (SSC) Expected 2017-2018

Bachelor’s in information technology

GPA: 3.5

Relevant Coursework:

CCNA CISCO I and II, Networking, Business Calculus, Microeconomics/Macroeconomics. Business Statistics, Managerial Finance. Financial/Managerial Accounting, Investments

Computer: Microsoft Excel, Windows, Mac OS, Adobe, CISCO

Language: Fluent in English, Hindi, Urdu, and Gujarat

Computer Language

Python

Operating Systems

Linus Window Oracle

PROFESSIONAL EXPERIENCE

Your Choice Autos, Car Dealership, Crestwood, IL 01/2018-08/2019

Technical Support and Sales Representative

Cultivate relationships with new customers to achieve sales objectives and provide insight into new products.

Followed up and responded to warm Internet leads and customer questions on vehicle availability, price, and options; field inquiries from Auto Trader, True Car, and Edmunds websites.

Researched new automotive releases to maintain knowledge on new products and trends.

Maintain contact with customers via email, phone calls, and regular updates on promotional offers.

Troubleshoot software and hardware issues

Configuring RIP protocols

Mobil Food and Gas, Homewood, IL

Customer Service and Sales Representative 01/2017 – 01/2019

Organized and analyzed monthly reports, revenue, and invoices of sales for the given week and placed orders accordingly

Managed general ledgers and monitored invoices

Ensured the store had petty cash accounts

Responded to all technical support requests when needed

Delivered exceptional customer experience to both customers and staff members using strong interpersonal skills

LEADERSHIP EXPERIENCE

Center of Islamic Studies and Community Development, Harvey, IL

Volunteer / Tutor 06/2017- Present

Assist in the implementation of events through set-up and break-down, including fundraising dinners and catering

Coordinate with other mentors to operate program and deliver productive experience to children

Assist with general clerical duties to ensure administrative efficiency

Respond to technical issues in system and computers

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