Sales Social Media

Sean Michael Shell

Current Address

**** ******** ***

Skokie IL, 60077

****.******@*****.***

Tel +1-540-***-****

Experience:

Group Sales Manager [04/2018] – [04/2020]

Marriott International

Northern Mid-America Group Sales Office, Rosemont Illinois

Accomplishments:

•Contracted $3,000,000.00 in sales since time in position; contracting room blocks of 10 – 99 rooms per night and conferences from 1 to 150 attendees

•Multi-Property Sales Manager in the Chicago Downtown market

•Recognized for providing excellent customer service toward maintaining customer loyalty and fostering repeat business

•Identified and contracted high impacted programs over peak need times (i.e. PWC - $48,000.00; Loyola University - $41,800.00)

•Collaborated with internal and external teams to implement a successful brand and market strategy within Chicago downtown market (rooms to space ratios, group ceilings, catering contributions and minimums, etc.)

•Coached and trained new sales managers on IT and marketing systems and sales strategy through the Segment Ambassador Program

•Identified as the subject matter expert for clients on hotel-specific features while highlighting brand identifiers to raise awareness for different and unique brands within our portfolio (Marriott, Westin, Aloft, etc.)

Sales Coordinator [8/2017] – [04/2018]

Marriott international

Westin Michigan Avenue, Chicago Illinois

Accomplishments:

•Proposed and contracted all property social and wedding room blocks

•Supported multiple sales managers by preparing contracts and banquet event orders (BEO), proposals, processing commissions, awarding event planner points)

•Maintained hotel social media accounts and review boards

Food and Beverage Intern [06/2017] – [08/2017]

Marriott International

Westin Michigan Avenue, Chicago Illinois

Accomplishments:

•Directed staff in coordination with culinary team to ensure successful execution of banquet events

•Completed and filed banquet checks and payroll

Banquet Manager [09/2016] – [5/2017]

Statler Hotel

Cornell University, Ithaca New York

Accomplishments:

•Directed and guided the efforts of multiple banquet captains; ensured adherence to specifics of banquet event orders and service expectations

•Responded to and handled guest/client concerns and problems

Banquet Server/Bartender [09/2014] – [06/2016]

Statler Hotel

Cornell University, Ithaca New York

Accomplishments:

•Worked in a fast-paced team environment in a large variety of different events from trustee events to small party receptions serving in addition to bartending

Academics:

Animal Sciences – Bachelor of Science, Cornell University

Globalization, Ethnicity and Development – Minor – Cornell University

Revinate – Certification – eCornell

Key Skills and Competencies:

Negotiation: Negotiated program contracts valued over $50,000.00 to include working through concessions and specialty clauses

Communications: Effectively communicated with clients and hotel stakeholders through daily emails and phone conversations. Mastering the art of understanding the emotions and intentions behind the information needed; as well as being able to clearly convey a message while also listening in a way that gains the full meaning of what’s being said to make the client feel heard and understood.

Sales Experience: Secured new and repeat business for multiple hotels in the high-demand Chicago market through honesty, hard work, and knowledge that repeat business always makes a profit

Informal Leadership: Mentor and coach for new sales managers; guiding through company systems and strategies to sell specific hotel brands

Volunteer Service:

Accomplishments

•Organizer for the Fourth Annual “Toward Justice and Human Rights” MLK workshop series at North Shore Baptist Church (https://www.northshorebaptist.org/blog/towards-justice-and-human-rights-a-workshop-series-in-honor-of-rev-dr-martin-luther-king-jr)

•Supported Army Veterinarians by preparing prescriptions, refilling surgical equipment and scheduling appointments at Fort Belvoir Veterinary Treatment Facility (https://phc.amedd.army.mil/organization/Pages/VtfDetails.aspx?VtfID=6&loc=GE)

•Chair of the Marriott Northern Mid-America Group Sales Green Committee; broadened recycling procedures and organized bi-weekly presentations on take-home green practices

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