Social Media Service Representative

097*-*******

*************@*****.***

https://www.linkedin.com/in/airilyn-mojica-42216b1ab/

SKILLS

Bookeeping

Appointment Setting

Social Media Admin/CRM

Shopify

Experience

Customer Service Representative – 11/2017 to 02/2019

TaskUs – Quezon City, Philippines

Answering rider’s complaints and account concerns.

Handling fare adjustments after a thorough investigation on the rider’s report and driver’s account report using company’s tools.

Raising suggestions on team meetings to make our work become more efficient and effective.

Business Process Associate – 07/2011 to 07/2016

Manulife Business Process Services – Up Ayala Land Technohub Quezon, City Philippines

Entering client’s information on the database.

Screening client’s qualifications such as job and health style for the issuance of their policies.

Issuing policies for the approved clients.

Computing the client’s premiums for each policies using company’s tools.

Coordination with the financial advisors through email.

Making presentations for a better processing ideas.

Attending company’s social events for a work-life balance for a healthier work environment.

EDUCATION

Bachelor of Business Administration, Management – 2004 to 2008

New Era University, Quezon City Philippines

Professional Summary

Professional freelancer with expertise in customer service, data entry and office functions. Capable of handling multiple tasks and working in collaborative environments. Excited to learn new things to have the best career opportunity.

Airilyn Mojica

Contact this candidate