Professional Summary

**+years’ experience in leading various team on different Engineering/I.T projects and demonstrating capacity and delivery on time.

10+ years’ experience in Information Technology and 5+ Years as a specialist in Exchange Messaging Systems:

8+ years’ experience in working with Active Directory, architectural design and implementation of Exchange Messaging Systems, Mailbox Migrations, Lync/Skype For Business, Powershell Scripting to automate processes.

7+years’ experience in Azure/Office 365 (Exchange/Skype For Business/SharePoint/One drive), creating cases and performing test eDiscovery for legal hold, creating DLP rules to protect outgoing mails, working on data governance framework to create data classification and retention tags for email archives.

4+ years’ experience in working as group with SharePoint, One Drive.

5+ years working of collaboration with various group on Network, Security, Database teams..

Technical Skills

Microsoft Servers

Microsoft Exchange Server 2007/2010

Microsoft Exchange Server 2013

Microsoft Exchange Server 2016

Windows Server 2008 R2 (NT 6.0)

Exchange Messaging Systems

Database Availability Group (DAG) Client Access Array (CAA), DAC Mode, CAS Array, Hub Transport Server, Exchange management console (EMC), Outlook Web App (OWA)

Cloud Environments

Office 365, Microsoft Azure

Networking

IP, Subnet, Gateway, DNS, OSI Layer, RRAS, Routing, VOIP, DHCP, SMTP, Firewalls, IOS Command, Planning, designing and implementation of LAN and WAN, VPN, Client-Server Networks

Virtualization/Testing Environment

Microsoft Hypervisor (Hyper-V),

VMWare Workstation,

Oracle VM Virtual Box.

Storage

NAS, SAN, DAS, JBOD, RAID

Engineering

Architecture Design, Testing, Implementation, Performance Optimization, Troubleshooting and L3 Escalation Support.

Microsoft Software/Applications

Office 365, Outlook Client, MS Office Suite, Visio etc

Skype For Business/

Pool Pairing, SQL Mirroring, Persistent Chat, Web App Server, Windows Fabric, User Groups, VOIP, Policies configurations.

Hybrid Management Tools

Azure AD Connect

HCW Configurations

Office 365

Migration- Hybrid, Cutover and IMAP

Mail Flow: Centralized, Non-centralized,

Exchange Online Protection (EOP),

Exchange Admin Center (EAC), Active Directory Federation Services (ADFS), DirSync, Azure AD Connect/DirSync

Third-Party Tools

Office 365 Tenant to Tenant Migration: SysTools Office 365 Express Migrator (With Impersonation)

Teams Online

Managing policies, Creating Team Channels

SharePoint Online

Administration of sites and provisioning permissions for related projects.

MAM/MDM

Intune, AirWatch, Policies Setup for enrollment.

Active Directory

Server, Sites & Services, DNS, Group Policy, Server Design for Domain Controller

Microsoft Scripting Technologies

Microsoft PowerShell 5.0

Microsoft PowerShell 4.0

Microsoft PowerShell 3.0

Firewalls

Barracuda Firewall using DHCP

Window Layer 7 Firewall

Project Management

Experienced I.T. hands-on project manager. Waterfall methodology. Designing of process/methodology of projects and timeline.

Soft Skills

Management, Leadership, Communication, Public Speaking, Training, Technical Pre-Sales, Conferencing, Coaching, Mentoring, Team Leading

Professional Experience

December 2019 – May 2020

Module Lead

Tech Mahindra – Lansing, MI

Responsible for the design and architecture of Office 365/Exchange 2016 hybrid messaging environment.

Designed and integrated the mail flow of Office 365 with existing Exchange 2016 on-prem infrastructure and managed coexistence.

Implementation of pre-requisites and provision for Exchange on-prem federation with Office 365 using Azure ADConnect and Azure Direct Federated Services (ADFS) with modern hybrid configuration.

Implementation with SPF, DKIM, and DMARC with Iron Port (Email Gateway) for mail security and protection.

Implementation of federation with Client’s partner Exchange Office 365 organization

Led push of implementation for compliance policies on premises with mobile team.

Implemented compliance with journaling to EV on premises and Marsh on Office 365.

Implemented migration of mailboxes to Office 365.

Managed user access and permission issues.

Used Microsoft Teams as support and collaboration tool for parent company, Prudential.

Troubleshot issues with Office 365 apps and connectivity through Exchange, Teams, and OneDrive.

Created security policies for mail and data protection in office 365.

Managed SSO configuration with claims rules and connections to the cloud.

Worked closely with networking and security teams for firewall configurations and port openings.

Managed threat mitigation techniques and vulnerability patching for email and data usage and access.

August 2019 – December 2019

Exchange Messaging Engineer. Office 365/Lead Migration Engineer

Jackson National Life – Lansing, MI

Lead Migration role for Mailboxes Migration to office 365.

Reviewed documentation and prepared mailboxes move to office 365.

Tested and verified already Hybrid setup infrastructure to satisfy for migration move to office 365.

Worked on Sync issues for distribution to office 365.

Worked on request to converting multiple mailboxes to Shared Mailboxes to reduce license needs on office 365.

Worked on Mailbox dependencies and take measure to reduce migration fall-out.

Worked on Deprecating TLS 1.0 and 1.1 through GPO for all Exchange servers

Worked on numerous tasks as assigned by the Manager.

Worked with mobile team to finalizing MAN/MDM Policies on Azure.

January 2019 – July 2019

Senior Enterprise Exchange Engineer

Comscore Inc – Reston, VA

Work Description: Enterprise Messaging Engineering

Global Admin right to all workload’s hybrid (in Cloud and on-prem).

Supports Enterprise Microsoft Exchange service in more about 50 locations worldwide.

RDP to Manage Domain controller in Datacenters connected to other locations -Europe, United States, America, United Kingdom and Asia.

Carry out maintenance on Exchange servers, Domain controller, WSUS in Datacenters.

Mail Flow: Centralized, Active directory changes on Prem and replicated to AZURE.

Work with Active directory to give permission and access to servers, computers, local admin, users. Creating and managing various distribution groups and security groups.

Providing collaboration between the company users and her clients by creating FTP access for files share and mapping with on different Network drives.

Manage the Company global signature via active directory for users using Exclaimer.

Work with my group for project GPO for various operations and testing GPO for global use.

Work with SharePoint for collaboration granting access.

Get feedback from the command center working 24hrs on potential sever failures using SolarWinds in monitoring servers to respond.

Use Microsoft Teams as support and collaboration tools to give global support to users worldwide.

Work with Email Gateway - Barracuda with cloud control online to monitor the company inbound and outbound email globally. Granting exemption to certain email to allow collaboration with the company partners.

Work with compliance center to investigate or trace an email route.

Get daily Alert of Health checks different main servers - Generate Pinging script that shows the state of the severs

My group provides access and permission to other I.T group: Network, Database, Patching Group, SharePoint, Window, Unix Group, Servers and Computer etc.

Responds to incident reports via ServiceNow Ticketing Systems.

August 2017 – December 2018

Senior Exchange Engineer

Leeway Management - Lanham, MD

Incorporated a small acquisition by migrating IMAP email from mailboxes on a Gmail service provider to Exchange Online and Office 365 and created a cross-tenant with the existing Exchange/Office 365 system.

Provisioned new Exchange Online mailboxes by creating Office 365 user accounts and assigned Exchange Online/Office 365 user licenses.

Communicate with users on the migration process.

Created a CSV file that contains a row for each user whose IMAP mailbox will be migrated.

Created IMAP Migration endpoint on EAC

Created and started an IMAP migration batch using the Migration dashboard in the Exchange Admin Center and completed the batches using the Exchange Management Shell.

The system creates a migration request for each user listed in the CSV file containing the user name and encrypted password for the account in the IMAP messaging system.

The system starts processing migration requests. This part of the process is called initial synchronization. For each user listed in the CSV file.

Initial synchronization begins for each user listed in the CSV file, and copies messages from the IMAP mailbox to the corresponding Exchange Online/Office 365 mailbox until all the mailbox data is migrated.

Incremental synchronization is used to reroute any mail within the next 24 hours to the new Exchange Online/Office 365 mailboxes.

Migrated subsequent batches until all user mailboxes were migrated.

Validated results of migration after each batch and resolved any migration issues.

After all IMAP mailboxes were successfully migrated, updated the organization's MX record to point to the Office 365 email organization.

Deleted the IMAP migration batches, removed synchronization between systems and deleted mailboxes on the IMAP system.

Ran HealthCheck on users in Office 365

Enabled Lync/Skype-for-Business feature in Office 365 mailboxes.

Fine-tune Office 365 performance and ensured compliance with corporate policy.

Captured Office 365 security alerts and integrated the feeds to log collection services.

Instructed and advised on litigation holds and eDiscovery capabilities within Office 365.

Instructed and advised on Data Loss Protection capabilities within Office 365.

Performed validation of tenant configurations and required domains to Office 365.

June 2016 – August 2017

Senior Exchange Engineer

Valero Energy, San Antonio, TX

Moved Exchange 2013 on-premises to Office 365 using an express migration (Cut-Over) and migrated Lync 2013 server to Skype-for-Business online with Office 365.

Gathered requirements working with stakeholders and network staff to plan the migration and new environment.

Analyzed current environment consisting of Windows server 2012R2, Exchange 2013 with Outlook client.

Planned new environment analyzing needs and determining licensing needs, virtual servers and tools needed for migration, and set-up a test using Microsoft Hyper-V.

Staging and prepping by moving your data into Office 365 (email, calendars, contacts, etc.), and setting up other components as needed, such as Azure ADConnect and an Encrypted SMTP Relay.

Configured DirSync (Azure ADConnect) and ADFS for Active Directory synchronization/Federation with Azure Active Directory.

Created test accounts and did a pilot migration.

Utilized the Hybrid Configuration Wizard (HCW) on Exchange 2013 to establish send and receive connectors with Office 365.

Created migration batches in the Office 365 Admin Center, and used PowerShell to check the status of the migration, and get statistics.

Troubleshot migration errors, such as failed mailbox moves, and connectivity errors, etc.

Assigned licenses in Office 365.

Step 1: Verify the domain in the Office 365 tenant. Verify registration, ownership, and access in Office 365.

Step 2: Add the domain in Office 365 to the domains page.

Since you will need to create email addresses for your users in the Office 365 environment, the on-premises domain must be added and verified before you can initiate the migration process.

Step 3: Start the Minimal/Express Migration

Sign into Office 365 and using the Exchange Hybrid Configuration Wizard, choose “update “to prepare mailboxes for synchronization.

Use the Wizard to connect you Exchange Server with the default values.

Validate credentials for Exchange on premise and Exchange online.

In the minimal hybrid configuration wizard, updated to prepare the on-premise mailboxes for migration.

Step 4: User Provisioning

In the Office 365 Hybrid Configuration Wizard, run Directory Synchronization to create users in Office 365

In Office 365 user provisioning, synchronized users and passwords

Download and install Azure AD Connect wizard to complete the synchronization. Used Azure AD Connect wizard to synchronize users from on-premise to Office 365, using the default options-for-express settings.

On Office 365 Data Migration page, verify all users synchronized to Office 365.

Step 5: Assign Office 365 licenses to users in the Office 365 Admin Center

Assign Office 365 licenses in the Office 365 Admin Center, so your users will be assigned cloud mailboxes to which their on-premises mailbox data will be migrated.

Step 6: Migrate User mailboxes along with mailbox data

In the Office 365 Admin Center migrate 2 user mailboxes as a test migration.

Verify Office 365 test migration results

Migrate the remaining users from Exchange on-prem to Office 365

Verify migration results

Step 7: Update Public DNS Records

In DNS, change MX record to point to Office 365 so all new emails will be routed to Office 365.

Finish setting up other DNS records, such as CNAME, TXT, and SRV.

June 2015 – June 2016

Microsoft Exchange Messaging Engineer

Costco, Issaquah, WA

Migrated Exchange 2013 on-premises to Office 365 in a hybrid migration to result in a hybrid deployment, with Lync 2013 and configuration of Skype-for-Business online.

Met with stakeholders and project manager to gather requirements for new hybrid communications environment.

Did a POC for Exchange 2016 on premises.

Analyzed current environment consisting of Windows server 2012R2, Exchange 2013 with Outlook client.

Planned new environment analyzing needs and determining licensing needs, virtual servers and tools needed for migration, and set-up a test using Microsoft Hyper-V.

Configured DirSync (Azure AD Connect) and ADFS for Active Directory synchronization/Federation with Azure Active Directory.

Created test accounts and did a pilot migration.

Rolled-out implementation of Exchange Online and Office 365.

Utilized the Hybrid Configuration Wizard (HCW) on Exchange 2013 to establish send and receive connectors with Office 365.

Created migration batches in the Office 365 Admin Center, and used PowerShell to check the status of the migration, and get statistics.

Troubleshot migration errors, such as failed mailbox moves, and connectivity errors, etc.

Assigned licenses in Office 365.

Provided hyper-support to users post migration.

Created Knowledge Transfer (KT) documentation in plain English with simple procedures and troubleshooting guidelines, and did some training with the help desk team.

Assisted with Exchange messaging system administration while training technical staff in daily administration and troubleshooting.

Troubleshooting of connectivity issues, calendaring, and Active Directory issues

managing groups, permissions., and shared mailboxes

maintaining high availability through DAG clustering

maintaining services and configuration

creating and managing distribution groups, and security groups

Troubleshooting load balancing issues causing client connectivity and latency issues in Exchange system.

Administration of Lync 2013 for IM, A/V, and Enterprise Voice services.

Maintained the Lync Front End pool configuration for hosted services and Edge servers for external communications, allowing unified communications services both internally and for remote Exchange/Lync users.

Management and troubleshooting of the Lync 2013 server infrastructure consisting of both physical and virtual servers.

Configured ActiveSync profiles for mobile device connectivity to Exchange 2013 and tested with clients to ensure functionality

Managed tickets and requests for related to Exchange and Lync using the Remedy ticketing system to track, update, and resolve.

March 2014 – June 2015

Exchange Engineer

Oil-Dri Corporation of America - Alpharetta, GA

Implemented Exchange 2013 and implemented an Exchange 2010/2013 coexistence with migration of mailboxes from prem to prem.

Analyzed on premise Exchange metrics and used the Exchange calculator to plan for the Exchange migration.

Installed Windows server 2012R2 and ran prerequisites to prepare for Exchange installations.

Utilized VMWare for server virtualization.

Responsible for the installation of Windows Servers, configuration, and introduction of servers into the network.

Worked hands-on with other equipment and technologies such as VMWare and WM Workstation.

Worked with networking teams to ensure proper routing, authentication, communication.

Updated Exchange 2010 to Service Pack 3 to establish coexistence with Exchange 2013.

Ran health checks on the current deployment and reported to management on current infrastructure and needed changes

Ran Microsoft Best Practice Analyzer and noted suggested configuration alterations

Checked health of DAG and replication of databases

Checked for mailbox corruption on source servers and made repairs before migration.

Troubleshooting of issues with database copies and lag in replication; backups of Active Directory and use of Active Directory to prepare user data for migration.

Readied current Exchange email environment for migration to Exchange 2013 on premises with updates and patches

Implemented Exchange 2013 servers in a virtualized environment using VMWare

Created DAGs for the new Exchange environment.

Configured Retention Tags and Policies in Exchange.

Monitored Exchange email queues.

Participated in the verification of DNS and Exchange 2010 systems and made changes to infrastructure to better suite migration effort

Implemented capacity planning utilizing the Exchange best practices and Exchange Calculator

Participated in virtualization of servers using the VMWare ESxi platform for server builds and provisioning.

Created PowerShell scripts to monitor DAG health and server health.

Created connectors for relay email from internal apps.

Responsible for managing all aspects of distribution lists on the Exchange environment.

Updated the Exchange Servers to the latest patch (from RU3 to RU18).

Migration:

Designed, implemented, identity and access management system with a parallel deployment and migration to a highly available platform.

Responsible for creating batches of users, via PowerShell, to move Exchange 20xx mailboxes to Exchange 20xx mailboxes.

Migrated test accounts to Exchange and verified functionality

Migrated remaining user mailboxes to Exchange 2013 email system and tested functionality

Created batches for user mailbox accounts and moved them via PowerShell scripting to the new environment

Monitored mailbox moves using migration reporting and addressed issues with bad items and failed moves

Modified retention policies, journaling rules, and archiving policies for users and databases

Create DAG configuration for High Availability of mailbox databases in a cross-site configuration

Tested load balanced configuration of CAS servers to ensure proper routing of connections

Post Flight:

Implement DAG for Exchange and add additional server node

Troubleshot issues with Exchange mailbox moves, monitored bandwidth and migration progress, and reported on status and any changes in planning that were necessary.

Decommissioned Exchange 2010 after successful shut-down period of the server.

Implemented DAG for Exchange 2013 and add additional server node

Troubleshooting Exchange Database problems, and performed restores.

Troubleshooting of issues with Outlook and Outlook anywhere connectivity

Performance tuned and optimized Exchange 2010 Server for maximum performance and operation Patched servers with updates and service packs following ITIL practices for change management Troubleshot issues with mail blockage, spam, OWA access, and slow performance, providing both on site and remote diagnosis and resolution Handled requests related to mail quotas, delegation, rights management and individual mail restores.

Managed and updated Exchange server migration documentation and interfaced with management on status of projects.

Served as Technical team lead in support of a Microsoft Exchange 2010/2013 enterprise global network.

Setup of Send and Receive Connectors, monitor NDRs and Queue build-up, mailbox moves, fail-over of DB's to passive node, failback, Message Tracking and troubleshooting.

Responsible for TCP/IP, DNS, DHCP and Basic Network Troubleshooting.

Verified user functionality and access to services via Outlook, OWA, and Outlook anywhere and assisted in resolving any issues

Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E-mail, Calendaring & Scheduling.

Blacklisted threats for incoming email by installing, configuring, and using Barracuda Networks Spam and Firewall Software.

Maintained Optimal Exchange server health by using SCOM to monitor and alert regarding Exchange and Server related events

March 2013 – March 2014

Microsoft Exchange Engineer

WESTROCK - Richmond, VA

Project: Exchange/Office 365 Admin

Perform MS Exchange system administration activities involving install, update, configure and maintain servers

Installed and the managed the active directory, Created the GPO's based on the requirements and placed them as an OU.

Installed, configured, updated, and patched exchange and Lync servers within the environment.

Administration, Troubleshooting and Monitoring of Microsoft Exchange 2007 and 2010 mail servers, Lync, Blackberry and Enterprise Vault servers and Office 365 and Office Communication Server servers. The setup consists of about 50, 000 mailboxes across the globe.

Assisted in Configuring server roles, recipients, groups and mailboxes.

Establishing the high availability using techniques such as storage groups, single copy cluster, network load balancing.

Providing technical support for the Messaging level- 2 and 3 calls which get escalated from Level 1 as well as from different business partners and teams.

Understanding the Microsoft MFA. Azure Multi-Factor Authentication

Knowledge of understanding of networking - IP, DNS, SMTP.

Build, maintain, and support including OWA, ActiveSync, Autodiscover.

Experience in Antivirus Deep Security, file and print, VMware, GPO, DELL/Client/IBM

Executing Server health checks for proactive observing and support of informing framework and observing.

Proven experience installing and administering Exchange Server 2007/2010.

Assisted with the testing implementation of Lync for IM, Voice, Video, and collaboration services.

Establish high availability using techniques.

Performing Migrations from On-premise to the Cloud based Office 365 Environment and troubleshooting errors and problems encountered during migrations.

Providing Technical Support for Post Migration Issues faced by users in the Hybrid Environment.

Setting up SMTP Archiving and Daily Health Checks for all Exchange servers.

Coordinating with different partner teams (Network, Active directory, Windows and other application support teams) whenever need arises for the resolution of infrastructure problems.

January 2012 – March 2013

I.T. Project Manager

Xybertek System Limited, Ilupeju, Lagos, Nigeria

Project: Established a National Directory Application on Website, Mobile, Print and SMS.

Project Management role and working with timeline.

Oversight on team comprising Web Developers, Network Admins and Business Development department on National Project.

Updated ‘mobile directory’ data from the admin end. An internet directory accessible through handheld internet connected devices with the help of Wireless Application Protocol (WAP).

Supervised Contents pull from our ‘online directory’ as a Short Message service (SMS) requested by subscribers through mobile services telecommunications via Third Party Telecommunication Company (PNN).

I oversaw partnership, API integrations and agreements at all levels.

February 2005 – December 2011

Maintenance Engineer

Dagbs Nigeria Limited (Snr Chevron Contractor), Ikoyi, Lagos, Nigeria

Project: Led a team to perform routine/quarterly maintenance, installation on RCF SPA 8000 sets at Chevron Operation Plant (Escravos)

Flew within 2- week intervals to either/both chevron Escravos Nigeria or/and Warri Clinic and Lekki facilities for Circuit design, implementation, Operation, maintenance, support and installation of PAS (SPA 8000) extension.

Analyzed and gave Reports of the state of the PA (Public Address) systems for Escravos security every 2 hrs within the work hours.

Responded to faulty circuit via RCF MS91line monitoring and alarm unit from the Head end within zero hour.

Revived the circuit problems through service and routine checks and connecting devices: RCF BM80001 microphone console, Receiving mixer- RM 8080, Output Transformer OT, Pre- amp - PR 4092, CD player - EL2126 CDR, Amplifiers-UP4161,UP4242, UP4482, UP4121 series, MS90, MS91, RD2008, BT5, BT8, (PBX -Telephone interface to PAS), Receiving Unit-RU8020 (switching unit); Fibre optics converter-audio (3440) and others.

As team lead, I recommend replacement, upgrade of system units or parts based on expansion, complexity and technological improvement to help to keep the whole Tank farm Safe in emergency situation.

Education

Bachelor of Engineering in Electrical and Electronics Engineering

Enugu State University of Science and Technology, Enugu, Nigeria

MCP (6151179), MCP (Microsoft Certified Professional)

Infocenter Training Institute, Kuwait City, Kuwait

Certificate on Global Development and Social Justice,

Department of Public Health, Atlanta, Georgia.

Emory University, Institute of International Education

(Sponsored by US government- Hubert Humphrey Fellows)

Certificate on Leadership (Certified Speaker, Coach and Trainer.)

John Maxwell University, Orlando, Florida

Contact:

240-***-****

addo21@r.postjobfree.com

Active Directory

MS Exchange

Office 365/Workloads

Mailbox Migrations

Teams/Skype-for-Business

SharePoint, One Drive

Barracuda Cloud Control

Iron Port

Contact this candidate