AHILESAN

*** ********** *****, ******* *******, M1 Pancharajah E 2J4. 416-***-****. addo1a@r.postjobfree.com

Summary of Qualification

Completed a certification in introduction to supervision

Over 10 years of experience in customer service

Capability to lead, plan, manage, organize, motivate, and coach individuals and teams.

Excellent incident response ability with proven positive results

Profound customer service

Successful in building strong collaborative relationships with customers, clients, managements, and staff

Problem solver and multitasker

Comprehensive Knowledge of the Ontario Human Rights Code and related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees

Proven competency in the operation of key office software such as ( MS word, Excel, PowerPoint, Access, and Outlook )

Trained new Workers and oversaw ongoing training of existing employees

Work Experience

Toronto Transit Commission June 2016 to Current

Station Collector

Toronto, Ontario

Act as exceptional TTC's frontline face to patrons/ customers

Opening and closing the station and reporting on station activities

Handling lost and found articles

Selling all forms of TTC fare media (tickets, tokens, passes) to customers from the station collector booth located in the subway stations

Performing Crash Gate work to manage pedestrian traffic through stations

Providing assistance in the event of station emergencies as instructed by Transit Control

Completing various standardized forms, reports, applicable to duties and responsibilities

Providing information on directions, transit routes, schedules, fares, and transit policy regulations

Providing frontline customer service in order to resolve any complaints received by customers

Responsible for treating passengers and employees with respect and dignity and ensuring the needs of passengers or employees with disability are accommodated in accordance to the Ontario Human Rights Code

Toronto Transit Commission May 2015 to May 2016

Building Serviceperson

Toronto, Ontario

Perform variety of heavy duty and light duty cleaning services, including stripping and sealing floors, coves and stairwells utilizing electrical and manually operated machinery ensuring safety of customers/self/co-workers

Scrubbing and washing various surfaces

Washing walls, cleaning windows and re-lambing electrical fixtures

Working at heights using ladders, scaffolds and motorized lift devices adhering to safety standards

Notify Building supervisor/ foreperson about needed repairs and replacement equipment's

Handled mixed and applied various cleaning solvents and chemicals

Monitor building security and safety by performing such tasks as locking doors after hours

Safety operated equipment such as vacuum, auto scrubber, and power washer machine

HEMA Maintenance -HNB March 2011 to December 2014

Supervisor/ Self Employed

Toronto, Ontario

Managed team of over fifteen individuals and oversaw daily operations

Recruited, coached, trained and managed team members

Resolved customer complaints and responds to customer queries via in person, phone, email and mail resulting in increased customer satisfaction

Set staff Schedules, and monitored performances by maintaining work-log

Manages inventory record of cleaning products and equipment

Inform site technician about equipment, cleaning or restroom supply needs,

Supervised day and night cleaning staff

Developed and maintained positive relationships with buildings managers

KFC- Kentucky Fried Chicken May 2008 to January 2011

Shift Supervisor

Etobicoke, Ontario

Assisted store management with meeting standards of service and quality in daily operations

Performed store opening and closing procedures, including setting up registers and checking inventory

Utilized security, safety and loss prevention strategies during shifts

Answered and resolved customer questions and concerns

Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance and guidelines to keep products within tight tolerances

Resolved customer complaints and reported issues to senior management

Supervising a crew of 5 people

Following health and safety guidelines

Education and Training

Victoria Park Collegiate Institute

High School Diploma 2007

North York, Toronto, Ontario

Seneca Newnham

Some College (No Degree): International Business

Toronto On

George Brown College

Electrical Construction and Maintenance 1

Certifications

CPR and First Aid November 27. 2019

Ontario Human Rights Code and AODA Novemeber26 .2019

Worker Health and Safety Awareness in 4 Steps November 16.2019

Supervisor Health and Safety Awareness in 5 Steps November 16.2019

Fundamentals of Health and Safety in the Workplace – Revised

November 24.2019

Supervision Skills - Managing Groups and Employee Interaction

November 25.2019

Introduction to Supervision November 24.2019

Customer Service Training November 25.2019

Currently enrolled in Fundamentals of Supervision and Management 1 at University of Waterloo.

Currently enrolled in TTC eDEV ONLINE LEADERSHIP SKILLS CERTIFICATE

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