RODERIC C. PEPE

+971-**-***-**** addnqf@r.postjobfree.com

Doha Road Greens 2 Bldg., Flat 312, Al Qusais, Dubai, UAE 11 years work experience in UAE with skills as Customer Service, Admin Assistant and Transport Coordinator and carrying out Freight and Logistics / In - Land transport solutions to 25 major Clients and various Customers and provided support and activities of Operations, Sales and Account department.

Core Competence include Operations Management, Supply Chain Management, Human Resources Management, Marketing Management, Sales Management,Project Management and Risk Management

CAREER HISTORY/ JOB DESCRIPTION

TRANSPORT COORDINATOR

OCTOBER 2013 TO SEPTEMBER 2019

RAS-AL KHOR, DUBAI, UAE

Job Description:

Responsible for the daily, weekly & Monthly activities associated with the transportation of products from suppliers to Customer such as Placement of Trucks, Quotations, Schedules, Monitoring, Documentations, Invoice and Payment

Coordinate and provide 75% daily operational functions and activities of Operations, Sales and Account department

Pre-Alerts to be sent on time, along with all the relevant details of the shipment, tracking and update reports to the customers accordingly on daily basis such as Cargo movements, inquiries, compliance and others related issues

Delivered an exceptional level of service to each customer by listening to concerns and answering questions and by Implementing marketing strategies which resulted in 10% growth of customer base.

By monitoring multiple databases keeps track of all company and clients inventory, developed new process for employees, drivers and clients assessment which resulted 15% increase in sales and marketing improvements.

Ensure correct estimates in transport planning and meet on time delivery (OTD) requirements and follow-up on discrepancies with suppliers and Customer Prepare bookings from both internal and external customers along with all necessary documents

& approvals required.

In-charge in loading of materials/ Goods for Land and Sea Transport In-charge in the documentation of loaded materials, Packing list, Invoices, Certificate of Origin Coordinate and monitor supply chain operation

Monitor vehicle movements, overseeing drivers’ performances and preparing daily schedule trips

Track and Trace, Proof of Delivery, Over, short, and damaged shipment issues Evaluates, records, and responds to additional/special service requests (i.e. lift-gate, inside delivery, etc.)

Work with transportation providers and freight payment team to ensure proper cost and flows, handle damage and loss claims

ADMIN ASSISTANT

AUGUST 2011 TO SEPTEMBER 2013

RAS-AL KHOR, DUBAI, UAE

Job Description:

75% Improved administration and operations daily tasks office efficiency by managing client correspondence, record tracking and data communications. Created spreadsheet for documentation in facilitating contracts, expenses, reports and invoices for easy access to maximized day to day workload efficiently. Served as central point of contact for all internal and external customers, vendors, and team members, interacting in a professional and timely manner Maintained and Standardized filing system to increase efficiency all office files, both electronic and hard copies.

Handles and filed records and documentation both in Transport and Admin Operations Incoming and Outgoing records, Bookings, Monitoring, Documentations (ie staff & drivers records, visa, employment, medical, salary etc.)

Responsible in maintaining and handling record for all in-coming and outgoing transport cargo. In- charge in handling and updating files of daily trucks loaded Handles and prepares Invoices / receipt voucher and payment voucher Responsible in receiving and checking of Delivery notes, border charges and other related documents to the driver / customers after loading. Ensure daily documents were properly filed, such as recent and up to date files of trucks, received invoices, delivery notes, and other administrative paper works Communicate with suppliers, retailers, for the smooth deliveries and coordination of customers goods or products

Keep logs and records of warehouse stocks, execute orders etc. Prepare daily accurate reports warehouse goods for customers / clients upper management. CUSTOMER SERVICE REPRESENTATIVE

OCTOBER 2007 – DECEMBER 2010

BUR-DUBAI, UAE

Z-TECH MANPOWER

SERVICES

Job Description:

Skilled Customer Service Representative with experience in the Banking and finance industry. Familiar with INTELLECT OR ICCS SYSTEM (inward or outward) with 3 years experience. Areas of expertise include Customer Service and Encoding with strong leadership and relationship- building skills.

Excellent at juggling multiple tasks and working under pressure. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction.

Opening of online banking accounts for customers, Handles Salary transfers and funds transfer Coordinate to bank staff relating to online enquiry, Receiving and encoding of daily posted Cheque

Assist customer relating to bank enquiry entertain customer complaints and request Opening of accounts, customers account/ staff account Issuance of debits cards and Cheque books for customers’ accounts/ staff accounts Monitor department’s transit accounts.

In charge of the issuance of the official letter of delinquent customers. In charge in depositing undated Cheque and securing return slip to be forwarded to respective departments.

Received, update and filing of security Cheque, ensure daily document were properly filed, such as incoming Cheque, return Cheque, PDC

Closing of accounts, customers account/ staff account Opening and closing of fixed deposits, Closing of accounts, customers account/ staff account Handles staff and customers applications such as personal loan, car loan housing loans etc. Handles credit card payments and loan payments., handles adjustment of loan payments