CARRER OBJECTIVE

To work in a challenging atmosphere where my innovative ideas will best be utilized and to broaden the horizons of knowledge based on professional ethics and moral values. CERTIFICATION ON RHCE

I have been done for RED HAT LINUX and got certified on RHCSA and RHCE Certification number :130-228-711

WORK EXPERIENCE

Total 5 years of Experience both in Dubai and India.

IT System Engineer @ EMTECH Computers Dubai, Presently Working-status effectively from Dec 2019

IT Support Executive @ Smana 3 Star Hotel, Dubai Effectively from April 2019 to Oct 2019 (6 Months) –Short Project

IT Desktop Support Engineer @ MIRAK ROYAL NATURE LLC, DUBAI Effectively from July 2017 to Feb 2019 (1 and half years of experience).

IT Administrator @ Ernst & Young GSS Co effectively from Oct 2011 to Nov 2013, Infopark Kerala, India (2 years).

Roles and responsibilities:-

EMTECH COMPUTERS AS “IT ENGINEER”

Working on End user support.

Visiting at Client site and working appropriate task as per the customer request.

Expert in Desktop Windows management.

Handling remotely for shared drive, DC, Softwares, Printer, scanner accesses. DIPU SAM J THOMAS

Address: Al Falahi building, Residential building 13 floors, 15, 27street, Al Nahda 2, Near pond park, Dubai, UAE.

E-mail: addnl4@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/dipu-sam-a7719991/ Phone: +971-*********

Visa: Employment Visa

Migration of all systems and MS office executions.

Anti virus setup and Preventive Maintenance at Clients.

SMANA HOTEL AS “IT SUPPORT EXECUTIVE”

Ability to troubleshoot hardware and software problems such as Hotel Developed Software (IDS).

Responsible for overseeing and handling network configuration, WiFi Access Points, Servers, Workstations, Networking equipment, PABX, email accounts.

Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, firewall, VPN applications and Finger Punching machine.

Preparation of all Hotel Staffs Attendance sheet in monthly basis.

Maintaining all IT Equipment inventory sheets of the Hotel.Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.

Anti virus setup and day to day support.

MIRAK ROYAL NATURE LLC AS “DESKTOP SUPPORT”

Remote assistance for PC users at 300 employee platform.

Installation of Client VMWare on Systems.

CCTV monitor and footage records.

Basic Knowledge of Cloud Computing and Security.

Firewall Configuration and network Switch connectivity.

Design, create, and implement SQL database systems in simple level based on the end user's requirements.

Basic work knowledge in MS Dynamic AX to create Purchase order.

Installation Microsoft Windows Server Operating System along Maintain, configure, installation, troubleshoot operational issues for server infrastructure.

Developed Organizational units in Active Directory (AD) and managed user security with group policies.

Managed Microsoft Office 365 package such as Outlook, OneDrive, Skype for Business, SharePoint, Powerpoint, Word and mostly MS Excel.

Handled all assembly requirements over computer parts.

New machine assembly for build operating system.

Printer setup and linking with the server if required for external software’s.

CISCO VoIP Phone setup and access user directory through application.

Handled for Network patch panel connectivity.

Troubleshooting all aspects of computer services including network, WIFI, operating system, MS-office, Internet, desktops, laptops, laser printers, laser scanners, projectors, and other computer hardware and peripherals.

Installing, configuring, and moving hardware and software components.

Reporting any misuse of IT resources or potential data security breaches to his/her supervisor to take the suitable action.

Procure if any IT parts required.

Organization of IT hardware’s and an asset management system.

Tracked GPS-fleet movements and made efficiency recommendations.

Evaluated drivers and performed background checks.

Coordinate with drivers and finding whether its proper location.

Prepared weekly and monthly floor plan reports.

Data entry for Cold Store damaged items.

“IT Administrator” @ Ernst & Young GSS, India

PC/Desktop Support Specialist.

Demonstrated ability to provide user support by means of remote access tools.

Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus software.

Able to configure and use Microsoft Enterprise, Active Directory and IBM Lotus Notes.

Documented success in responding all inquiries and tickets in a timely manner.

Reorganized help desk procedures, shortening response time from 30 to 15 minutes.

Designed and implemented a new network strategy.

Trained and coordinated activities of 5 help desk personnel, whose efforts resulted in good user experience.

L-3 Communications.

Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.

Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.

Supervise complaint ticketing system and follow timely resolution of all work orders.

Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software.

Recommend and apply solutions, including on-site repair for remote users.

Provided end-user technological support for computer and LAN related issues.

Setup, deployed, and maintained of end-user machines.

Assisted in discovery, research and resolution of technical issues.

Monitored and responded phone and e-mail requests for technical support.

Maintained Help Desk specific applications and assisted in refining procedures. ACADEMIC QUALIFICATION

Master of Science (Computer science), 2011

CMS college of science and commerce, Bharathiar University, Coimbatore TN.

Bachelor of Science(Computer science), 2009

CMS college of science and commerce, Bharathiar University, Coimbatore TN.

Achieved for Good customer service satisfaction with 97% score in EY GSS Company.

Participation in Tamilnadu state level working model competition.

Secured the second prize in Tamilnadu state level paper presentation/working model competition. ACHIEVEMENTS

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