Sales Representative Service
Resume:
Arul Adhavan Sekar
Brampton, ON
780-***-**** / *******@*****.***
OBJECTIVE: Seeking a position as a Customer service / sales Service Representative. PROFESSIONAL PROFILE
* ***** ** *****ience on Customer Service, in a contact center.
Excellent communication skills, with high level of patience and commitment.
Enhanced customer’s satisfaction by providing the best solution and advanced guidance and expertise to achieve their goals.
Dealt with all customers inquiries, delivered high quality standard and shifted unhappy Customer to loyal satisfied partners.
Outstanding coordination skills, proactive and work well under pressure
Superior computer skills (Word, Excel, Outlook…), and quick learner of any system,
Trustworthy, honest and hard worker person.
Bachelor Degree in computer science
WORK EXPERIENCE
Administrator and Customer Service representative
Bond Brand Loyalty, Mississauga, Ontario 2019 Jan - Present
Excelled on serving and educating members about their loyalty program.
Provided high standards of technical support, troubleshooting and escalating to appropriate departments.
Placed 100% accurate orders on behalf of customers and assist with their inquiries and irregularities.
Achieved high performance while used various tools and resources to solve problems and offer legendary experiences and trusted advice.
Coordinated with various departments in order to gather data, identify and help solve Complex problems.
Administrator of the company’s biggest client (Bank), for Estate and Power Of Attorney processes in addition of troubleshooting of Credit Cards registrations on the reward system.
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Customer / Retention Support Representative,
HGS Barrie, ON; Dec 2016 – Dec 2018
Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents for ROGERS customers.
Generated sales lead and Provide detailed billing explanation.
Provided setup new account for cable, internet account.
Assisted all home services inquiry such as Ignite TV, home phone and internet services.
Provide detailed support and problem solutions to clients.
Create/update work orders to keep all open Work orders current as well as create case for the specific issue to resolve.
Attended regular meeting with Team leader and floor manager in order to keep information up to date.
Troubleshoot client’s technical hardware issue such as internet modem and determine the issue by evaluating and analyzing the symptoms.
Diagnose and resolve technical hardware and software issues involving internet connectivity. Connected Solutions Executive Best Buy (Edmonton, AB; Oct – December 2015)
Actively listening customer needs and concern to get the right gadgets to them.
Detailed Description about the product specially the main components and specifications of the IPad, Tab & Notebook computers.
Given solid solutions to customers to sort out both hardware and software issues on their machines, IPad, Tab etc.
Systems Analyst (Co-op), Ontario Ministry of Government Services (Toronto, ON; Sept-Dec 2014)
Utilized advanced excel functions and macros to update internal dashboard data, generate regular reports of physical and virtual server locations across Ontario, and monitor UNIX server functions
Data gathered supported the management team in ensuring lean and efficient operations
Supported end users in renewing software licenses of end-users based on their individual requirements and using the ‘Remedy Ticketing System’
Used ticketing systems to manage and process actions taken. Sales Representative, SITEL (Chennai, India; Oct 2011- April 2013)
Set and reached sales targets set by team leaders in order to up-sell BELL products to clients Provided telephone, chat and email service to clients of Bell Canada regarding all services including Internet, Satellite TV and Home Phone
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Serving clients of the largest Telecommunication services provider BELL Canada, provided live call support as well as email follow ups to resolve technical, billing and other inquiries
Delivered an exceptional client service experience taking the time to understand their queries, resolve their issues, and receive confirmation that their needs had been met
Effectively handled a high call volume without compromising the high level of service
Develop and maintain professional relationships with customers and ensure customer satisfaction.
Provided and maintained customer service relationships and technical support with existing Bell clients
EDUCATION
Diploma with Co-op in Web Design and Development, Georgian College (Barrie, ON) 2013 to 2015
Bachelors in Computer Science, SGC College affiliated to Pondicherry University ( India; 2004- 2007)
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