Customer service Representative

GURINDERJEET KAUR

Ottawa, ON ( I am willing to relocate)

*************@*****.*** 343-***-****

To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

WORK EXPERIENCE

Customer Experience Salesfloor Associate

Walmart - Ottawa, ON April 2020 to Present

•Dispensing respective orders

•Covering an assigned area on the salesfloor

•Zoning assigned area

•Working recovery merchandise from the

•Customer Service desk and other areas of the store

•Assisting with Front End coverage

•Moving feature merchandise to its modular home

•Executing housekeeping as required

•Communicating with other associates to ensure floor coverage is maintained

•Provides excellent Customer service through Practicing the 3 Meter Rule

•Responding to customer requests for information and service

•Assisting customer in locating merchandise

•Being knowledgeable about emergency and safety procedures

•Maintaining a clean accessible fixture room

Supervisor/Cashier/packer

MARY BROWN CHICKEN & TATERS - Ottawa, ON

March 2019 to March 2020

Contribute to team effort by accomplishing related results as needed

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

Meet personal/team sales targets

Perform cashiering duties, as required.

Provide guidance and training to other employees performing related work

Cashier & Cook

CENTRALE BERGHAM

September 2018 to February 2020

Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area

Handle all returns courteously and professionally

Determine customer needs based on personal features and other customer preference related factors

Demonstrate knowledge of store products and services to build sales.

Invite customers to come back and thank them by name whenever possible

Maintain a professional attitude with sincerity and enthusiasm reflecting customer as the most important person in our stores

cashier & Server

THAI FLAME RESTAURANT

February 2018 to April 2019

Handle all returns courteously and professionally

Opening and closing cash register

Determine customer needs based on personal features and other customer preference related factors

memorize aspects of the menu or the restaurant's history and convey those details to customers.

Demonstrate knowledge of store products and services to build sales.

Invite customers to come back and thank them by name whenever possible

EDUCATION

Diploma in Business Management & Entrepreneurship

Algonquin College - Ottawa, ON September 2018 to April 2020

SKILLS

•Proven leadership and supervisory to lead multiple projects/teams simultaneously.

•Strong leadership talents "team player" attitude and spirit, and the natural ability to establish consensus among cross-functional lines.

•Personal traits: professional; common sense; adaptability; focused; skilled trainer and team builder.

•Able to supervise, lead, support, train and motivate staff, coordinate/assign work, provide direct supervision to others, manage work quality, scheduling, and completion, implement training strategies, evaluate performance, and recognize achievement

•Strong organizational and analytical abilities applied to achieve desired goals, objectives, and results.

•Ability to communicate effectively, concisely, and persuasively, both orally and in writing.

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