Data Analyst Service Representative

Anuska Acharya

**** ***** ***, ******** ****, VA, 20111

***- *** ****

********@***.***

Major GPA: 3.88

Cumulative: 3.46

OBJECTIVE

Determined, self-motivated and passionate health informatics recent graduate seeking analyst position to refine & grow my experiences, skills and knowledge. EDUCATION

George Mason University (Aug. 2016 – May 2020)

- Bachelor’s in Health Care Administration

- Concentration: Health Informatics

EXPERIENCES

Data Analyst Intern, Fairfax County Health Department (Jan.2020- Present)

- Develop a system to report on collected data by the outreach team

- Develop evaluation metrics to measure progress of outreach done by the department

- Utilize MS SharePoint Database, Redcap, MS PowerBi to download, analyze and visualize data

- Create reports and document the process to automate the calculation in the future

- Create online dashboard for the reports

Behavior Technician, Center for Autism and Related Disorder (Aug. 2019 – Oct. 2019)

- Taught social, communicational and academic skills to clients

- Monitored behavior of clients throughout the session

- Ran lessons on behavior reductions such as aggression, escape, and obsession

- Collected, recorded and analyzed data to document progress or change in behavior

- Communicated effectively to parents and supervisors about the care of client

- Assisted and provided ideas to BCBA in creating lesson plans for different clients Guest Service Representative at Extended Stay America (Nov. 2017- July. 2019)

- Performed check-ins, check-outs, created reservations and updated accounts regularly

- Responded to inquiries of guests through phone calls and emails

- Collected payments and follow up regarding payment methods and outstanding invoices

- Ensured customer satisfaction by assisting guests with their needs

- Identified and worked to resolve any problems encountered by guests

- Created schedules for housekeepers and other employees

- Trained and supervised new employees

Student Advisor for Nepalese Student Association (Aug. 2019 – Present)

- Recruit Mason students to the organization through in-person advertising events

- Update social medias and send out emails about the current news and events for the organization

- Create survey forms and conduct assessment of the board members from time to time

- Assign tasks, and direct & oversee board members and provide feedback

- Advise president and vice-president about different events

- Apply for funding and complete paperwork to host various events on campus

- Network with on-campus and out of campus organization for collaboration SKILLS

- Programming Languages: HTML, Python

- Database: SQL, MS SharePoint Database

- Visualization and other software; MS Power Bi, Tableau, Redcap

- Microsoft Office: Word, Excel, PowerPoint, Visio, Access, Publisher

- Student member of Health Informatics and Management Systems Society (HIMSS)

- IHI Open School: Basic Certificate in Quality & Safety

- Vice-President of Nepalese Student Association (2018-2019)

- Fluent in English, Hindi, Urdu and Nepali.

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