Pharmacy Technician Employee Relations

S ൺඅඈඇ Mൾൽඒ

**** ******** **** *** ***., Hyattsville, MD 20782

973-***-**** - *********@*****.***

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Pharmacy Technician with fifteen plus years of customer service and retail pharmacy experience. Self- starter with excellent attention to details and telephone etiquette. Seeking a position to expand my knowledge and skills to maximize my skills. S අඅඌ

Fifteen years of industry experience

with expertise in patient service and

counseling

Extensive knowledge of prescriptions

in terms of accuracy and legibility

Employee relations

Hands-on experience in dealing with

customers and their complaints and

queries.

Skilled problem solver

Well-versed in practical application of

supporting pharmacists with

administrative jobs

Wඈඋ H ඌඍඈඋඒ

04/2019 to Current Dental Insurance Coordinator

Thomas M. Wall, DDS, PC & Associates – Washington, DC Verifying patient's health insurance benefits

Explaining insurance benefits to patients

Entering data using dental practice management software Approached potential clients by using direct marketing techniques, including mailings and phone contacts

12/2019 to 02/2020 Pharmacy Messenger

National Institution Of Health – Bethesda, MD

Delivers messages, documents, packages, medication, and other items to pharmacies and hospitals

Pick up and deliver items either from business to business or within the department Performed activities such as aiding pharmacy technicians in delivery of medications to and from nursing stations

08/2013 to 04/2019 Pharmacy Tech/Customer Service Representative FOER'S Pharmacy – Washington, DC

Efficiently support patients over a multi-line phone system while fulfilling high volume order requests

Effectively calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists Proficient in database for accessing prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty

09/2012 to 08/2013 Registered Pharmacy Technician

Correct RX Pharmacy Services – Linthicum Heights, MD Assist pharmacist with preparation and packaging of medication for correctional facilities

Ensure medication is filled accurately with correct labeling appended Monitor inventory levels and replenish stock as needed Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items 01/2011 to 05/2012 Pharmacy Relations Specialist

Armada Health Care – Florham Park, NJ

Coordinated prescription disbursement with the doctor office including status of order inquiry

Resolved routine, general questions and problems submitted by customers via phone with limited variety following established guidelines and standard scripts and procedures.

Tracked customer interactions, record details, complaints, comments and actions taken

Managed unresolved customer grievances to designated departments for further investigation

Contacted customers to respond to inquiries while informing of results Conducted sale calls to introduce discount co-pay cards to various pharmacies 09/2008 to 01/2011 Registered Pharmacy Technician/ Customer Service Representative Walgreen's speciality care/Customer Service – Morristown, NJ Assisted pharmacists in preparing and packaging medication to patients Trained newly hired pharmacy technicians on proper procedures and customer service

Communicated with insurance companies regarding billing and claims Maintained proper inventory levels

04/2005 to 09/2008 Registered Pharmacy Technician/Customer Service Rep CVS Pharmacy – Millburn, NJ

Prepared prescriptions and other health care products for patients Handled billing claims with insurance companies

Performed computer entry of patient prescription information 12/2004 to 03/2005 Volunteer

Trinitas Hospital Women's Health Center – Elizabeth, NJ Responsible for the billing and payment sides of a medical practice Collected, posted, and managed patient account payments, and prepared and submitted claims forms to insurance companies and other third-party payers Eൽඎർൺඍ ඈඇ

Associate of Applied Science: Health Care Administration Prince George's Community College - Largo, MD

Pharmacy Technician

Drake College Of Business - Newark, NJ

Communications

Essex County College - Newark, NJ

Aൽൽ ඍ ඈඇൺඅ Iඇൿඈඋආൺඍ ඈඇ

CPR/ AED Certified

Rൾൿൾඋൾඇർൾඌ

References Available Upon Request

Contact this candidate