SUMMARY:

ServiceNow-Certified System Administrator, ServiceNow-Certified Application Developer with 4+ years of experience.

Expertise working on web technologies such as JavaScript, jQuery, XML, JSON, RESTful Web Services, HTML 5 and CSS 3.

Excellent knowledge on best practices and latest features of the ServiceNow platform.

Proven experience in integrating 3rd party applications with ServiceNow.

Experience working on ITOM-Cloud Management, ITOM-Discovery, Service Portal, ITSM and CSM.

Experience working on multiple cloud platforms like AWS, GCP, Azure and VMware.

EDUCATION:

Master’s, Computer Science

University of Texas at Dallas

GPA: 3.5/4.0

Aug 2014-May 2016

B.E., Computer Science

Osmania University-India

GPA: 3.8/4.0

Oct 2010-June 2014

TECHNICAL SKILLS:

Languages & Web: Java, HTML 5, CSS, JavaScript, Angular 2.0, jQuery, XML, JSON, RESTful Services, Jelly.

Cloud Services: Amazon Web Services, Google Cloud, Microsoft Azure.

ServiceNow Versions: Helsinki, Istanbul, Jakarta, Kingston, London, Madrid, and New York.

ServiceNow Modules: ITSM, CSM, ITOM-Cloud Management, ITOM-Discovery, CMDB.

CERTIFICATIONS:

ServiceNow- Certified System Administrator- Issued March 23rd., 2019.

ServiceNow- Certified Application Developer-Issued August 10th, 2019.

PROFESSIONAL EXPERIENCE:

Software Engineer II Deloitte and Touche LLP Jun 2019- Jun 2020

•Integrated US Advisory ServiceNow with Global ServiceNow Instance to create and synchronize Incidents, Tasks and Request Items. Used Script Include, Business Rules, UI policies, Client Scripts and REST API for this purpose.

•Created Workflows, Service Catalogs, Client Scripts and UI Policies for service requests as per requirement of various support functions.

•Integration of US Advisory ServiceNow with ReanCloud API for Azure/AWS instance provisioning.

•Used Inbound Actions to create Case, Incident and Problem when an email is sent to ServiceNow.

•Experience on Glide Scripting, JavaScript, HTML, XML, JSON. Done integration with 3rd party tools using (web services, SOAP, email, MID server).

•Created and Maintained Knowledge Bases, Articles, Knowledge Workflows and User Criteria for advisory support functions.

•Major responsibility included development and design of Service Portal. Worked on portal development that included writing down Angular JS widgets more on the client side, server side so making sure these widgets work both on desktop and as well as mobile level.

•Worked on Dashboard, Reports and Schedules.

•Loaded Data using Import sets, Data Sources and Transform Maps.

•Created custom Applications and Modules.

•Migrated update sets from development to sub production and production.

•Support and administration activities of ServiceNow US Advisory instance.

•Involved in the upgrade, testing and documenting test cases of ServiceNow instance. Upgraded from Kingston to Madrid version of ServiceNow.

Application Developer Atos, Irving, TX July 2016- Jun 2019

Implemented, documented, and maintained the ServiceNow platform to meet specific business needs to support ITIL and business processes.

Created Custom Workflows, Catalog Items and UI Actions for service requests and cloud orchestration in ServiceNow.

Wrote Catalog client scripts and UI policies to make client-side changes.

Created new CMDB tables and required associations using CI relations.

Customize the Incident, Change, Request and Problem applications and processes.

Developed a new platform known as Unified Hybrid Cloud (CMP 2.0) in ServiceNow which provides cloud services management across multiple providers such as AWS, Microsoft Azure, Google Cloud, VMware Cloud.

Worked on the setup of service and cloud account in ServiceNow for cloud providers such as AWS, Azure and GCP.

Created custom Studio Application for AWS and Azure service management that can be used on any ServiceNow platform.

Worked on the Discovery of cloud resources in ServiceNow for public clouds (AWS, Azure and Google).

Developed Custom Business rule, Script Include, Scheduled Jobs in ServiceNow to automate clean-up of demo accounts upon expiration in Apprenda. Used REST API’s of Apprenda to interact.

Built metering service to track the health and usage of the Apprenda platform and nodes using UI pages,

Events, Scheduled Scripts in ServiceNow and REST API’s of Apprenda.

Helped in the Migration of Update Sets into the production environment.

Intern- Web Developer Agency Oasis, Dallas, TX May 2015-December 2015

Worked in the development of ecommerce system in .NET to be used by other projects.

Utilized SiteCore 8 CMS solutions to design .NET application features.

Developed UI pages using ASP.NET MVC 5, HTML, JavaScript, jQuery and CSS.

ACADEMIC PROJECTS:

Search Engine for Movies [Servelts, python, HTML, CSS, JavaScript]:

Web Search Engine designed to search for information on data obtained from IMDB domain.Crawled about 1,20,000 pages and stored the data in XHTML format and created a web graph.

Indexing Techniques applied, and relevance modelling done using Cosine Similarity.

Page Rank Algorithm, HITS used for topic specific search results. Search results compared with Google and Bing.

Sentiment Analysis of Stocks Using Twitter Data [Scala, Spark, Hadoop, MapReduce, Java]:

Used Twitter data to analyze various company stocks (Ex: Yahoo, Facebook, Apple etc.).

Polarity of tweets analyzed using algorithms naive bayes, SVM classifier, logistic regression and parts of speech. Validation of the results done using Yahoo Finance data.

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