Scott Wisinski

540-***-**** addmwo@r.postjobfree.com Broadway, VA

linkedin.com/in/scott-wisinski-b2b7145b/

Quality, Management, Research and Development, Customer Experience and Excellence, Product Development and Modeling, Life Sciences

PROFESSIONAL SUMMARY

A Progressive Leader with Knowledge and Experience from Multiple Industries; Quality, Management, Research and Development, Customer Experience and Excellence, Product Development. A Proven Record of Success through Innovation, Vision, and Creativity. Develop Products through the Analysis of Emerging Trends and Understanding the ’Needs and Wants’ of Customers and Potential Customers. Dedicated to Nurturing Customer Relationships, Improving Customer Satisfaction, Experience, and Excellence.

CORE COMPETENCIES:

MS Office: MS Office Suite, Visio, Project, SharePoint, Word, Excel, PowerPoint, Visual SourceSafe.

Quality: ISO, Lean, Six Sigma Green Belt, CQI. Additional Applications: PeopleSoft, Kronos, Zendesk, Net Promoter, Satmatrix. Key Proficiencies: Quality, Developing Customer Relationships, Active Listening, Understanding the Customers Needs and Wants, Customer Satisfaction, Experience, Excellence, Trend Analysis, Product Development, Team Work and Collaboration, Professional Business Acumen, Life Sciences, Attention to Detail, Innovation, Creativity, Analytical Thinking, Multitasking and Time Management, Detailed Documentation Creation, Return on Investment, (ROI), Training Development and Delivery.

EXPERIENCE:

Research and Development Principal Consultant, Confidential Company February 2019 – February 2020

Nano-science/Nano-medicine research involving the delivery of nanoparticles to deliver drugs to targeted diseased cells for direct treatment eliminating and reducing the damage to healthy cells. Private sector Biopharmaceutical company under contract with Confidential.

Aseptic processing documentation development.

Develop and Document Lab Test Processes for Drug Insertion into Nanoparticles.

Principal Consultant, Confidential Company June 2017 – December 2018

A private company in the technology sector which is developing new technologies to improve the quality of life through new technologies.

I have conducted research and development in the field of Nanoscience and nanotechnology.

Network Operations Center Technician, Shentel Communications September 2016 – May 2017

Provided maintenance support of network operations equipment, achieved installations, and increased speed for telephony switching, fiber-optic transport, data switching and routing, DSL and, TDM and Ethernet-based services.

Supported the technical performance for video processing, power equipment, and CPE devices.

Maintained the technology and enabled voice, video, and data networks.

Developed the escalation processes for the field and network operations.

Time Warner Cable, Director of Quality Assurance March 2002 - June 2012

Through process improvement and automation, reduced CAPEX spends by $400K in annual savings.

Created and developed a test team responsible for testing customer premise and wireless equipment identifying vendor defects and fixes, improving customer satisfaction and retention by 50%, saving $400K in lost revenue yearly.

Executed the quality deficiency and resolution delivery documentation through managers, technical leads, and field engineers for all end-users involving customers, vendors, and internal business units.

Represented the company as the ’Subject Matter Expert’ on governing committees, legal proceedings, and as the ’Customer Advocate’ for the company.

Sponsored the creation of quality management practices through the assessment of test plans and quality management best practices.

Responsible for developing and delivering training on quality management systems, methodologies, principals, continuous improvement, and Lean Tools to the quality assurance team and other business units.

Created a new quality management standard operating procedures.

Managed Product Development and the stakeholders for ‘IoT’ initiatives, data analytics, modeling, and demographics.

Implemented the use of Six Sigma Lean tools, I.e., PDCA, PPAP, FMEA, SPC, RCA, and DMAIC, to troubleshoot issues found in quality testing.

Represented and facilitated meetings amongst stakeholders on cybersecurity breaches and emerging trends.

Conducted postmortems with test teams and stakeholders on ‘Lessons Learned’ and revised test practices improving efficiency, reducing test cycle time, and improving product quality and reducing costs.

With Senior Management, Transformed quality, and the company through ‘Total Quality Management’ (TQM).

Collaboration between quality and engineering, ensuring ‘Compliance’ of processes, standards, and operating procedures were in alignment with the 'Pillars of Continuous Improvement and Organizational Excellence.’

I implemented version control of all documentation and software per ISO 9001 TL9000 standards.

Recruited, hired, trained, and mentored the quality staff, developing highly skilled test engineers and test teams through the development of career roadmaps, cross-training, and instilling self-confidence and empowerment into the employees.

Mentored 3-4 college students annually for the summer intern program.

ADDITIONAL EXPERIENCE:

Road Runner, Associate Director - Network Integration March 2000 - June 2002

Examined production defects with cross-functional teams’ input, prioritized defect fixes based on severity for the subsequent code releases submitted to QA.

Successfully migrated fifty-eight divisions with the technical leads from Legacy to DOCSIS with minimal downtime.

Motorola Solutions, Field Engineering Manager / Program Manager February 1996 – February 2000

Created, developed, and managed the field service and the project management group throughout the US and Latin America for pre and post-sales.

Responsible for buildout new manufacturing facilities on and offshore.

Developed project build schedules for the design and engineering of hardware and software thru ’SDLC and Hardware Modeling.’

California Microwave Corporation, Senior Field Service Manager, Program/Project Mgmt. June 1993 – February 1996

Managed the installations of digital terrestrial microwave systems domestically and internationally.

Mentored junior project managers developing project plans and ‘Installation Best Practices.’

Verified ‘Bill of Materials’ from engineering for accuracy before submittal to purchasing.

Responsible for the development of the budget for ’Field Services.’

EDUCATION:

Bachelor of Science, Computer Science / Engineering

Georgia State University

Bachelor of Science, Psychology

Georgia State University

PROFESSIONAL AFFILIATIONS and CERTIFICATIONS:

ASQ: American Society for Quality IEEE: Institute of Electrical and Electronics Engineers SCTE: Society of Cable Telecommunications Engineers WICT: Women in Cable Telecommunications PMI: Program Management Institute IoT World Forum CSE: Campaign for Science and Engineering ISO: 9000, 9001 SIX SIGMA: Green Belt Connected World IoT

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