Sales Branch Manager
Resume:
CHASE CARTER
Cleveland, OH
********@***.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Area Manager
Amazon Inc - Cleveland, OH
June 2019 to Present
• Manage, lead, and develop a team of 50-100 Amazon associates.
• Launched one of the most successful AR facilities in the network, while maintaining the lowest attrition for the entire network, under 3%.
• Partner with the senior management team to establish and maintain quality control standards, building new processes that save the building overall 40% and create better efficiently
• Built a new process for meeting productivity demands that fostered efficiency and sped production rates by 30%.
• Developed and exceeded performance goals to efficiently achieve customer promise expectations and ensure accuracy and quality
• Identify and implement large-scale process improvement initiatives using data-driven techniques
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Assistant Branch Manager
Firstrust Bank - Bala-Cynwyd, PA
October 2017 to June 2019
• Partner with the Branch Manager to promote mentor and coach staff to achieve sales success.
• Management of sales and service professionals to meet and exceed P&L goals and service targets
• Assist in breaking down quarterly goals to weekly sales goals for branch sales staff.
• Lead by example with meeting and exceeding individual sales goals.
• Manage and maintain the schedule of branch staff to ensure proper coverage and foster a motivated, diverse team environment.
• Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits.
Assistant Branch Manager
Citizens Bank - Philadelphia, PA
August 2013 to October 2017
• Exceed sales goals and referral goals by developing a positive customer experience
• Management of team sales & service score, including audits.
• Coach employees on products & services that we offer to customers.
• Utilize COI's to source additional business & personal solutions for potential and existing customers.
• Proactively seek ways to develop and expand customer relationships in order to contribute towards the branch success. WORK EXPERIENCE
• Follow all Government, banking, federal polices, and procedures • Utilize profiling customer service systems to identify cross sell opportunities, also make outbound sales calls
• Utilize excellent communication & mathematical skills daily. B.A. in Liberal Studies in Liberal Studies in Liberal Studies Chestnut Hill College
2018
training
retail sales
Marketing
budget
Operations Management
Management Experience
Microsoft Office
Sales Experience
Salesforce
EDUCATION
SKILLS
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