Desktop Support Engineer
Resume:
Jeffrey Gray
Houston, TX 77070
OBJECTIVE
To obtain role in IT where my prior experience, personal ability, and leadership skills can help with business growth and productivity.
QUALIFICATION HIGHLIGHTS
● Highly motivated with the ability to quickly learn and work in a dynamic fast-paced environment.
● Possess high quality customer service and personnel management skills.
● Ability to communicate effectively with non-technical and technical staff.
● Ability to isolate problems, efficiently determine solutions and implement them.
● Detail–oriented individual with excellent organizational skills and ability to TECHNICAL SKILLS (adjust as necessary but this should list out every tool you can use!)
● Tools: Kaseya, Automate, ScreenConnect, ConnectWise, Orion, Traverse, Ivanti
● Administration: Desktop support, Exchange Management (On Prem, O365), Active directory, DHCP, DNS, VPN, Domain controllers, GPO’s, VMWare/Horizon
● Operating Systems: Windows XP, 7, 8, 10. Server 2008-2019 PROFESSIONAL EXPERIENCE
Computex - Houston, TX February 2019 – Present
NOC Engineer
● Provided essential support for desktops, servers and network equipment more than 200 companies.
● Filled multiple roles
● Took the lead in resolving complex network and server issues using appropriate diagnostic procedures.
● Responsible for monitoring components of enterprise communications and network management alerts.
● Communicated effectively, both verbally and in writing with customers and management.
● Performed work within set services levels and with minimal supervision, and ability to work within a team.
Sava Senior Care - Houston, TX July 2014 – January 2019 IT Analyst
● Provided functional and technical support for PC’s, laptops, network and telecom equipment in an enterprise environment
● Performed investigations and wrote reports on new incidents and mishandled tickets.
● Responsible for managing 3 separate ticket queues.
● Troubleshoot and provide solutions to employee complaints and concerns. Jeffrey Gray
9827 Mountain chestnut road
Houston, TX 77070
● Familiar with Windows 7, Windows 10, Active Directory and Novell Zen works and a variety of other applications.
HostGator Web hosting - Houston, TX April 2013 – July 2014 Junior Admin III
● Provided functional and technical support, troubleshooting and diagnosing issues with DNS, scripts and services on Linux servers.
● Train Jr technicians on administrative tools and bash basics.
● Provided guidance to Jr Admin’s for troubleshooting and determined the creation of tickets for additional investigation while working with 5 or more customers at once.
● Managed and resolved customer complaints and concerns.
● Tested and provided feedback on new tools and pilot programs in development. AmeriMex Motor & Controls - Houston, TX June 2011 – August 2012 Quality Assurance/Test Engineer
● Comprehensive knowledge of the fundamental concepts of testing equipment, machine and component design.
● Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
● Extensive knowledge of testing the functional specifications of the system, failure analysis, and troubleshooting of large electric motors and SCR/VFD systems.
● Comprehensive knowledge of testing machinery to support customer requirements
● Obtained various hazardous location certifications from CSA, ATEX, DNV and ABS for maritime equipment.
● Oversee acceptance tests on new and repaired equipment and final quality control on outbound equipment.
Contract Computer Repair - Houston, TX August 2008 - June 2011 Owner
● Assisted in troubleshooting user problems relating to Operating System issues, Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
● Managed installation and updating of software, as well as the setup and troubleshooting of all equipment.
● Performed diagnostic testing on PC equipment and ensured printers were up and running at all.
TNI, Inc. - Austin, TX February 2005 - August 2008 Connectivity troubleshooting
● Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
● Helped customers and answered questions from other techs. Jeffrey Gray
9827 Mountain chestnut road
Houston, TX 77070
● Assisted recently trained/hired techs.
● Managed and resolved customer complaints and concerns.
● Answer questions and resolve computer problems for clients in person, via telephone or from remote location.
EDUCATION
University of Houston - Houston, TX 2008-2011
● 27 credit hours earned towards a Bachelor of Science in Mechanical Engineering Austin Community College - Austin, TX 2006-2008
REFERENCES – Available Upon Request
Contact this candidate