LiljanaGjika

***** ********* ***

Jacksonville Fl 32218

Cell: 248-***-****;

liligjika@mailto:addmmn@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

Languages: English, Albanian, Italian.

Thorough understanding of banking procedures, Knowledge of foreign currency.

Developing processes that reduce the time taken in processing loan applications.

Corporate accounting, Strategic planning.

Presentation and sales skills. Risk management and evaluation, Debt management.

Good knowledge of finance and accounting. Cash handling.

Computer – Skilled in MS Word and Excel.

Profound ability to recognize customers’ financial services requirements and cross sells services to meet those requirements.

Education: 1985-1989 University of Tirana

Bachelors of Science with a major in Economics and Commodities Science.

Work Experience:

July 2017 Ally Financial.Inc Customer Care/Credit Bureau Specialist Jacksonville FL

•Conduct financial analysis on automotive dealership financial statements

•Supporting documentation, including data obtained from both internal and external sources.

•Credit Dispute Data/Advantage Research/Customer Information/Account Information.

•Furnish Data for car owners Paid –in- full .Live,Lost accounts

•Complete administrative reviews of UCC filings, each account is placed on the credit Adhoc file and send to the credit agencies and other related items to document company compliance and ensure that guidelines are met.

•Using Advantage,E-oscar,Cars,Columbus,PDP,Microbilt,Inovis,Collection,Show,Ally pulse to update information from credit bureaus and respond to disputes from Equifax, Trans Union, Experian.

•Update company records, logs, reports, and internal control systems with information gathered during the review process • Ensure compliance with company policies, procedures and external regulation

2015 Wells Fargo Bank Teller Jacksonville FL

Validate and cash checks accept cash and checks for deposit.

Check accuracy of deposit slip process Cash withdrawals perform specialized tasks such as preparing cashier's checks, money orders

Mortgage payments and accurately and in compliance with bank procedures balance currency,

Cash and checks in cash drawer at end of each shift answer inquiries regarding checking and savings accounts and other bank related products attempt to resolve issues and problems with customers.

Accounts initiate and open new accounts explain, advice on and promote bank products and services to customers.

Identify referral opportunities and make relevant referrals ensure compliance with all internal controls and established policies and procedures.

Jun 2013 -2015 Macy’s Retail Sales Oakland Mall Troy,MI

Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area.

Handle all returns courteously and professionally.

Determine customer needs based on personal features and other customer preference related factors.

Suggest additional merchandise to compliment customer selection

Demonstrate knowledge of store products and services to build sales and minimize returns.

Maintain a professional attitude with sincerity and enthusiasm reflecting.

Proficient in POS and MPOS systems including-search and Send, My Client and more @ Macy’s tablet app.

Proactive in assisting customers who are using devices to shop.

2011 –2013 Macomb County Department Volunteer Warren, MI

A clerical aide performing duties of filing, mailing, copying, faxing.

Compiling information packets, and computer work. Use inquiry function on Bridges for conciliation and distribution of cases.

Assist clients in the lobby with filling out the application, kiosk program and answering questions.

Assist staff with picking cases and organization of offices.

2010-2013 Balkan American Community Center Volunteer Troy, MI

Demonstrating integrity and professionalism in all our activities.

Encouraging excellence in our community by supporting innovation, initiative, and personal growth.

Participating actively in improving the quality of life for Balkan-American community.

Creating welcoming environments and enriching experiences that is safe, friendly and fun.

Build lasting and sincere friendships by fostering interactions between the people of Balkan origin and/or ancestry and the American Community.

Teaching kids own languish, history of Albanian and Balkan.

2011 –2014 Carson’s Store Sales Associate Clinton TWP, MI

Describe product to customers and accurately explained details and care of merchandise.

Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges

Compute accurate sales prices for purchase transactions.

Excel in exceeding daily credit card application goals.

Work as a team member performing cashier duties.

Interact with customers and retail buyers to expedite orders.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

Assist customers with store and product complaints.

Implement new processes and systems for improving customer service satisfaction.

Increase store sales by150%

Achieved sales goals and service performance.

2001-2009 Iron Mountain Record Management Operation Service Specialist (CSS) Wixom, MI

Responsible for order entry, data entry and customer support.

Drive the responsibility for the timely, Open Media Processing.

Accurate and productive delivery of customer support needs.

Track results of quality and productivity standards and ongoing quality improvement programs.

To ensure quality service and communicate to the Customer Response team members.

Responsible for the daily functions and customer support.

Focus on quality customer service.

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