JOHN MONCLAIRE E. MIRALLES

Mobile no: 056-*******/055-*******

Email add: addmbc@r.postjobfree.com

Address: Mussafah Shabiya 10, Abu Dhabi U.A.E

OBJECTIVES

To obtain a position in a challenging environment using proficiency in customer services, contributing enthusiasm, dedication and good work ethic combined with a desire to utilize my customer service skills obtained through experience as a Senior Barista/Cashier and waiter/Shift in Charge and in any field of hospitality management major in food and beverage service. Enable to apply my knowledge and experience at the same time learn new things to maximize and be able to apply on this job.

WORK EXPERIENCE

Senior Barista/Cashier/Shift In Charge

Costa Coffee Shop

Emirates Leisure Retail LLC,

Emirates Holiday Bldg. Business Bay

Dubai United Arab Emirates

February 7, 2016-May 2020

Job Description

Welcomes guest by asking their coffee interests and needs

Educates customers by presenting and explaining the coffee drink menu

Prepares and sells coffee drinks by following the prescribed standard recipe and procedure

Up-selling and on selling by introducing new products to attract customers

Maintain safe and healthy work environment

Updates job knowledge by participating in coffee refresher

Maintaining and improving the appearance of the store and coffee bar

Monitoring of stocks by doing weekly inventory

Making store all equipment are in good condition

Managing, Booking inventory counts for raw product materials and store stocks

Ordering and receiving supplies for store goods and invoices

Updating team member files and proper storage of 3rd party contractors

Implementing and upgrading new drinks to offer for customer

Securing team members that drinks to be served is in accordance to brand standards

Job Knowledge

Knows the difference between espresso, latte, cappuccino and flatwhite

Basic knowledge on different milk heating techniques

Good knowledge in doing Latte art

Following and maintaining brand standards required by company

Knowledge on making new recipes and innovating iced flavored drinks

Running shift and can able to lead when working with new employees

Be able to train and share product knowledge and standards to new employees

Stock arrangements and receiving daily deliveries

Basic experience in cashier, and doing weekly stock inventory

Signed Off Barista Maestro/Cashier Shift in Charge role

Waiter/Bartender

SIAM by Krua Thai (Authentic Thai Cuisine)

Ilo-ilo City, Philippines

March 2013-October 2015

Job Description

Greeting, hosting and guiding customers

Provide excellent customer service, presenting menus, taking food & drink orders

Up selling additional food and beverages products to patrons

Serve the food in timely manner

Check to ensure that customers are enjoying their meals – took action to correct any issues, interact with customers, as needed

Prepare alcohol or non-alcohol beverages

Mix ingredients to prepare cocktails

Stay guest focused and nurture an excellent guest experience

Comply with all food and beverage regulations

Prepared bill/receipts and collected payment from customers

Cleaned tables and other areas as needed, after clients departed

Restock and replenish bar inventory and supplies

F&B/Housekeeping

Punta Villa Hotel & Resort

Ilo-ilo City, Philippines

December 2012-May 2013

Job Description

Greet customers in friendly manner, present menus, inform of any specials, make recommendations and answer questions regarding food and beverage items

Take food and beverage orders and relay to kitchen and bar staff in a timely fashion

Serve all food and beverage orders efficiently using proper fine-dining techniques

Ensure that the dining room area is properly set, cleared and re-set throughout the entire shift

Clean rooms, lounges, lobbies, bathrooms and hallways

Waiter

Anne’s Catering Services

North Fundidor Ilo-ilo City, Philippines

March 2011-November 2012

Job Description

• Greet the guest in the restaurant station at the beginning and end of every meal

• Provide proficient service of food and/or beverages in a restaurant station

• Maintain active contact with the guest in the restaurant

• In charge of cleaning of parts of the eating place, back offices and workrooms as directed

• Help with F&B activities (cocktails, welcome- and goodbye parties, day tea etc.)

Service Crew/Kitchen Helper

Doy’s Bar & Grill

Tagbilaran Cit of Bohol, Philippines

June 2008-August 2008

Job Description

Performs any combination of following duties to maintain kitchen work areas and restaurant equipment and utensils in clean and orderly condition

Consistently following the proper recipes and procedures; adhering to our high standards regarding food preparation, cleaning and sanitation

KEY SKILLS AND COMPETENCIES

Strong knowledge and understanding of food & beverage, labor and safety rules & law

Good communication skills to build relations with customer face to face

Proven track record in delivering quality dining service

Great ability to promote excellent quality, customer service, cleanliness & safety

Passionate for service, exhibit a cheerful and helpful attitude

High level of initiative

Flexible with regards to working hours & hard worker

Computer Literacy-excellent in Microsoft Word, Excel & PowerPoint

CERTIFICATES RECEIVED

EFST-Certificate of Training /Essential Food Safety Training (AUH)

Basic Food Hygiene and Health Safety Training (DXB)

Certificate for winning the 1st Place in Chef’s War at St. Therese MTC Colleges La Fiesta

Certificate in Hotel and Restaurant Management

Certificate of On-Job-Training - F&B, Housekeeping personnel at Punta Villa Resort Inc.

COURSE & TRAINING ATTENDED

Food Processing NC-II

Commercial Cooking NC II

Call Center Agent Training NC II

EFS-Essential Food and Safety Training (AUH)

Food and Safety Basic hygiene Training (DXB)

EDUCATION

College Associate in Hotel & Restaurant Management

Year 2011-2013

St. Therese MTC Colleges La Fiesta Site

M.H. Del Pilar, Ilo-ilo City, Philippines

PERSONAL DETAILS

Date of Birth: April 13, 1991

Nationality: Filipino

Religion: Roman Catholic

Visa Status: Working Visa

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