costumer service

SUSANTHA ROHANA

Email:addmb2@r.postjobfree.com

Mobile number: 009***********.

Nationality: SRI LANKAN

OBJECTIVES

Seeking a challenging position in a well established organization where I will able to utilize my personal skill and abilities to develop myself as well enables me to make position contribution to organization growth.

SKILL

Courteous and professional with good communication skill

Effectiveness in responding to inquiries and complaints

Over 7 years of experiencevariety of star class hotels and organizations

Has an excellent customer service skill a cheerful, kind, pleasant, courteous and carrying manner extremely well organized and able to work with minimum supervision and is highly punctual.

PSBD AND DPS security licenes holder.

Holder of UAE valid light vehicle driving licene.

UAE quilified first aider.

Advance fire fighthing.

WORKING EXPERINCE

FIRE AND SAFTEY OFFICER

QASR AL SARAB DESERT RESORT BY ANANTHARA HOTELS (from DECEMBER-2014, up to now)

NOVOTEL HOTEL DUBAI WORLD TRADE CENTRE ( from june 2013-DECEMBER-2014)

SOFITEL HOTEL ABU DHABI CORNICHE (November-2011 to june-2013)

CINNAMON GRAND HOTEL COLOMBO (December-2005 to may-2008)

MARRIOT HOTEL DOHA QATAR (August-2003 to Octomber-2005)

DUTEIS AND RESPONSIBILITIES

Greeting to guest and making them feel comfortable

Maintains an up to date knowledge of the hotel and local services and supplies information to guest needs

Passing guest requests to other employees

Carrying out lost and found policies and procedures

Fire dedication and safety hazards

Access control of staffs entrance

Key handling policies and procedures

Rooms areas and unattended areas patrolling

Monitoring CCTV system and control room duty

Carrying out main lobby area and hotel main entrance policies and procedures

Controlling receiving are of hotel

Giving escort to guests from airport to hotel premises

Attending VIP and VVIP events

Perfomed as a valet parking attendent

Performed as front door doormen

Dealing with outside agencies

CASHIRE AND CUSTOMER SERVICE ATTENDANT

WOQOD CONVENINT STORE DOHA QATAR (June-2008 to july-2010)

DUTIES AND RESPONSIBILITIES

Handling cash counter

Suggestions cross and plus selling to customers

Updating sales and display area

Make sure clean and tidy relevant areas

Handling fast foods counter

Preparing stranded Costa coffee according to Costa stranded

Receiving delivery from suppliers and make sure to follow food safety stranded

Handling customers complaints

SECURITY OFFICER INCHARGE

SAMURAI SECURITY AGENCEY COLOMBO(November-1999 to may-2003)

DUTIES AND RESPONSIBILITIES

Conduct daily briefing before shift start and acknowledge all ongoing operation movements and events

Deploying security guards and conduct patrolling to supervise them

Write reports of daily activities and irregularities, such as equipments or property damage, theft, presence of unauthorized persons, unusual occurrence

Answer telephone calls to take massage, answer to questions, and provide information during non business hours

Circulate among visitors, patrons, and employees to preserve order and protect property

Answer alarms and investigate disturbance

Call police or civil defense in case of emergency such as fire or presence of unauthorized persons

Report to security manager

EDUCATION AND EXTRA QULIFICATONS

Secondary/passed G.C.E. (A/L) exam

Primary /passed G.C.E. (A/L) exam

Advance Microsoft office 2010 course (MS excel, MS word)

Internet, Email and web browsing

TRAINING AND SEMINARS ATTENDED

Trained as a OFFICER CADET in Sri lank military academy

UAE qualified first aider certify from highfield UK

Hotel and basic security training from Abu Dhabi National Security Institute (PSBD licene )

Dubai police training course (DPS licene )

Fire fighting training from cinnamon grand hotel Colombo

First aid training from cinnamon grand hotel Colombo

Orientation course from woqod Doha Qatar

Food hygiene training from bocker institute

“Cinnamon magic” mind change training program

UAE valid driving licene holder ( light vehicale )

Advance fire figthing training.

PERSONAL DETAILS

Date of birth : 29th march 1975

Marital state : married

Weight : 75kg

Height : 5’9”

Passport no : N 4740890 (expiry on 11.04.2023)

Visa status : work visa and transferable

Languages : English-good command, Arabic-familiar with, Hindi-familiar with

Character references are available upon request

I hereby certify that all are information stated here with are true and correct to the best of my knowledge and belief.

DATE: 16-03-2016 SUSANTHA ROHANA

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