Customer Service Manager
Resume:
Hello
I’m Yasmine Ahmad
**** ****** ***, ********, ** 48124
**************@*******.***
Skills
Language: English (Native), Arabic (Spoken Fluently) Computer literacy: Excel, Powerpoint, Word Processing Experience
October 2019 - PRESENT
Baymont Inn and Suites, Downtown Detroit - Front Desk Agent
● Managed all guest check-ins by confirming reservations, assigning room and issuing and activating room key.
● Coordinated with Housekeeping to follow up on preparation of room prior to scheduled check-in. Alerted dispatch bell staff or valet staff as needed.
● Provided guests with information on hotel’s services and directions to the hotel's key attractions. Coordinated with customer service relations group regarding schedules and other promos that can be given to guests.
● Responded to queries on amenities, rates, room availability, promos, perks and other services.
● Processed guests’ payments – cash, checks, debit or credit and assisted in reconciling discrepancies in billing during checkout
September 2018 - December 2019
Triple A Insurance Company, Dearborn - Receptionist
● Greet and welcome guests as soon as they arrive at the office
● Direct visitors to the appropriate person and office
● Answer, screen and forward incoming phone calls
● Ensure reception area is tidy and presentable, with all necessary stationery and material
(e.g. pens, forms and brochures)
● Provide basic and accurate information in-person and via phone/email
● Receive, sort and distribute daily mail/deliveries
● Update calendars and schedule meetings
● Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
2
May 2016-September 2018
Cinnabon, Dearborn - Shift Manager
● Provides excellence in customer service for over 400 customers daily
● Resolve service issues by clarifying the customer's complaints and identifying and addressing needs
● Leads end-of-the-shift accounting/cash duties and Excel profit reporting
● Builds sustainable team relationships of trust through open and interactive communication
● Manages team of 15 employees working hours and scheduling Education
August 2017 - May 2020 Henry Ford College, Dearborn, Mi - Associate in General Business and Liberal Arts
Awards
Edsel Ford National Honors Society
● Organized and participated in community service events impacting over 200 community members Edsel Ford Business Professionals of America
● Competed and awarded second place in the Economic Research and Interview Skills Competition at the State
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