Gary Pham

Cell: 470-***-**** Email: addm95@r.postjobfree.com www.linkedin.com/in/garypham/

Summary

Passionate customer services professional with exceptional communication. 10 years’ experience in technology sales, customers services, pre-sales and partner management. Strong technical background and knowledge in both public cloud and on-premise solution. Seeking positions that offers growth opportunities and to utilize my skills, experience in IT industry. Career Achievements & Awards

Four consecutive years exceeding 100% Quota Attainment in Microsoft (FY13-Fy17)

Microsoft Gold Club Award 2014

Microsoft Gold Club Award 2015

Oracle Excellence Club Award 2008.

Closed biggest deal ever (EAS) in EPG Commercial history in Microsoft Vietnam Professional Working Experience

1) Head of Customer Support/Sales and Operations: GPS: Sep 2019 to now

• Designed and implemented a multi-channel selling motion (internal sales, distributors, online..)

• Re-formalized internal process to reduce PO delay and turn round time and increase customer satisfaction

• Reduced customer complaint from 30% to 5% after 5 months

• Developed training materials and trained new sales staffs

• Oversaw daily operations management for 20 employees throughout 3 departments. 2) Product & Customer Services Manager: VN System LLC: Mar 2018 – Aug 2019

• Hired, coached and managing sales staffs for sales plan execution.

• Growth and achieved 100%-150% sales quota in monthly, quarterly and yearly.

• Joined and act as a leadership member to help management figure out the strategy 3) Senior Account Manager: Microsoft Corp: 2012-2017

• Established and maintained relationships with CIO, CEOs, CFO and other senior leaders

• Contributed to annual revenue of $8 to $10M by selling Microsoft cloud solution.

• Achieve in 4 consecutive fiscal years in Microsoft Vietnam

• Appointed as Gold Club and Top Performers in APAC in 2014 – 2015 – 2016. 4) Sales Manager: Oracle Corp: 2007-2012

• Sales oversight for Indochina Market

• Presented and mapping Oracle ERP, Fusion Middleware solution to per customer ‘need

• Partnered with Solution Team, Implemented Partners from POC, implementation to go-live.

• Aligned with KPMG, Deloitte, PWC, E&Y for end-to-end solution of IT advisory, modernization and re-structuring organization

5) Partner Account Executives: Microsoft Corp 2004-2007

• Manage Microsoft’ partners to sales with and sales thru as Microsoft Partner Policy

• Developed sales plan to per partners to leverage their strength and their own solution

• Review quarter business review (QBR) for Partner incentives and award as per Microsoft policy Education and Training

2016-2017: INSEAD: Business Strategy & Financial Acumen

2017: Digital transformation for banking certified by Accenture & Microsoft

2013 – 2015 : Quebec University of Canada : Executive MBA :

1994 - 1999 : Hanoi university of science and technology : Bachelor Skills: Business Technical Analyst, Graphic Design, Operations, Customers Objection Handling... Language: English, Vietnamese

LinkedIn: https://www.linkedin.com/in/garypham/

References:

Mr. Aung Maung: Microsoft – Country General Manager Email: addm95@r.postjobfree.com

Mr. Derek Lam – Oracle APAC. - APAC Senior Consulting Director Email: addm95@r.postjobfree.com

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