IT Specialist

Anni Schneider

Nashville, TN 615-***-**** *************@***.***

www.linkedin.com/in/annischneider

PROFESSIONAL SUMMARY

Results-driven, highly motivated professional with an extensive background in team building. Capable of interfacing with individuals at all organizational levels to build consensus and drive outstanding results. Quickly assimilates to new procedures with little or no guidance. Delivers sustainable results through instructional techniques, motivation and coaching, staff training and development, troubleshooting, and technical support. Highly adaptable with the flexibility to travel to multiple sites. Proficient in Microsoft Office Suite, ServiceNow, Windows and Mac OS.

Areas of Expertise

Employee Training

Solid Technical Acumen

Workflow Management

Hardware/Software Installation

Team Building

Performance Management

Cross-functional Collaboration

Troubleshooting

Presentation Skills

Written/Oral Communication

Public Speaking

Mobile Device Support

PROFESSIONAL EXPERIENCE

BARGE DESIGN SOLUTIONS, Nashville, TN 7/2017 – 1/2018

Service Desk Coordinator (contract position)

Updated existing Standard Operating Procedures (SOPs) to reflect process and procedural changes.

Provided deskside hardware and software support and coached team on utilizing software programs.

Facilitated and conducted “Lunch and Learn” Training for employees to improve operational efficiency and business process improvements.

EQUINOX 5, Brentwood, TN 3/2016 – 6/2016

Project Coordinator (contract position)

Managed 100+ projects nationwide, in various stages of installation and implementation.

Drafted and presented status reports to C-level executives.

Applied superior time management to complete essential site requirements on time and within deadline.

Effectively coordinated installers, service carriers, vendors, and customers for on-site installation.

Directed conference calls between parties at multiple location installations.

DAVITA, Nashville, TN 2/2012 – 9/2015

Strategic Business Support Specialist

Managed an online support queue and delivered exemplary service by handling incoming calls, opening trouble tickets, investigating and diagnosing software/hardware/system/network issues, and providing comprehensive support to customers.

Trained and developed employees to ensure compliance with policies and procedures.

Created and executed innovative, up-to-date training manuals and materials.

Assisted in designing information architecture for new CRM and ServiceNow knowledge base.

Created new documentation, while updating and migrating existing documentation.

Identified trends in CRM on topics users were most searching for, and adjusted training techniques to proactively address user needs.

FREELANCE, Salina, KS / Denver, CO / St. Thomas, U.S.V.I. / Nashville, TN 12/2008 - Present

Independent Computer Repair Technician

Developed and implemented successful marketing strategies to increase new business and revenue growth.

Serviced both Apple and Windows-based systems.

Managed and performed troubleshooting on hardware, software, networking, and wireless issues.

Trained clients on the use of hardware and software programs.

Earlier Experience: (2001-2008)

LINCARE, INC., Salina, KS – Office Administrator

HEWLETT PACKARD, Denver, CO – Sales Support Coordinator (Contract position)

DISH NETWORK, Denver, CO – Technical Support, Senior Outbound Sales Specialist

TRISTAR ENTERPRISES, HOME CLEANING SYSTEM SALES, Wichita, KS / Denver, CO – Sales and Field Trainer / Inside Sales, Marketing / Supervisor, Marketing Dept.

EDUCATION AND CERTIFICATIONS

Computer Networking, Brown Mackie College of Kansas

Currently enrolled in A+ Certification course

ITIL Certified

HDI Certified

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