Medical Assistant Physician

Sal E. Bywaters

*** *. ******** **. 913-***-****

Olathe, Kansas 66061 **********@*****.***

EXECUTIVE MANAGEMENT

EXECUTIVE GOALS

Highly successful, resourceful, visionary and performance driven Practitioner with a passion for developing leadership abilities in others, brings a wealth of talent, experience and achievements that include:

• Considered an extremely effective Practitioner who ranks in the top echelon of leaders.

• Earn numerous personal and corporate honors and awards for exceptional performance.

• Technically astute with a talent for improving the efficiency and productivity of data gathering and reporting systems.

• Translating Strategic Vision into reality by developing a team of believers.

• Changing an organization’s culture and the way business is conducted.

• Turning poor performing operating units into models of efficiency and productivity.

• Breaking down communication barriers that impede organizational growth.

KEY SKILLS AND COMPETENCIES

• High-level operations assessment, refinement and implementation

• Outstanding Visioning and Long-term Strategic Planning abilities

• Superb Analysis and critical thinking skills

• Rapidly identify and resolve operational issues affecting performance

• Expedite business growth and expansion

• Improve operating performance by implementing “Best Practices”

• Superior Span-of-Control abilities in overseeing a large and complex enterprise

• Identifying and developing management talent

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• Brings together a diverse team for innovative, long-range planning and implementation

• Build collaborative relations with both internal and external business units

• Attract and retain key leadership talent

• Acts as a “Change Agent” for creating a culture that focuses on developing resident talent

• Improves profitability through process improvement initiatives

• Able to visualize and articulate radical new approaches to surviving tough economic times

• Creative and insightful thinker

• Manages multi-million-dollar Budgets

CAREER HIGHLIGHTS

• Promoted to higher levels of leadership responsibility based on outstanding performance.

• As a Customer Service Provider, brokered a deal with key Healthcare Executives to allow a terminally ill child to be at home with his Mother, while providing the patient services needed to sustain the patient’s life for just six days after being released.

• As a Marine Expeditionary Force Communications Manager, overcame communications hurdles to provide the vital interaction between ground forces and support personnel in rescuing a downed flyer behind enemy lines. The incident was made into a movie with that named star Owen Wilson.

• Promoted to Producer in the “Ninja” escalation team charged with completing unfulfilled Physician orders for discharged patients that other teams had not completed.

• Served as both a Clinical Nurse(MEDICAL Assistant) and Operations Manager for a 3 Physician office, improving operational efficiency and growing practice revenue by 300%.

• Familarity for industry best practices for solutions integration and data sharing

• 8-10 years as leadership example in the area of healthcare and Management and leadership

• Client implementation experience in a technology product and service environment (Turn Key)

• Demonstrated ability to communicate effectively with stake holders (including executive level stakeholders)

• Ability to multitask and manage across multiple projects in various stages of the delivery cycle.

TECHNICAL SKILLS

• Technically-minded, with an outstanding ability to understand, create and optimize various data-gathering, information management and data storage expertise.

• Microsoft Word, Access, Excel, PowerPoint, and Outlook

• Managing both technical and non-technical projects...

• Experience managing large technology project portfolios and/ or program desired.

Sal E. Bywaters Two

OPERATIONS EXPERIENCE

Care Centrix Overland Park, Kansas 10/2016-Present

Customer Service Operations Specialist, 2/2017-Present

• Promoted to specialized Team of 25 Customer Relations Representatives for this nation-wide TPA fulfilling Physician orders for after hospital patient services.

• Coordinate the delivery of ordered resources including durable medical equipment, home health services, infusion services and sleep monitoring devices.

• Responsible for management of my key performance indicators as a seasoned operator as a member of elite “Ninja” Team that receives the most difficult or unfulfilled cases that other teams were not able to complete.

• Given authority to resolve cases quickly by negotiating how services are performed, resolving escalated issues and brokering deals with Physician groups to expedite patient recovery.

Major accomplishments include:

• Promoted to specialized escalation team in just 5 months for exemplary performance.

• Rank in the top echelon of the company for getting exceptional results.

• Completed cases that others failed to do.

• Consistently earned the highest bonus’ possible for meeting productivity goals.

• Brokered “deals” with Physicians and others to expedite patient recovery.

• Increased staff retention by personally training, mentoring and supporting them.

• Consulted with providers to improve delivery of services while meeting insurance requirements.

Customer Solutions Expert, 10/2016-2/2017

• Quickly earned a reputation for the ability to work through the “Red Tape” in delivering needed services to discharged patients.

• Established superior working relationships with providers, Physician groups and patients in ensuring Physician orders were fulfilled expeditiously.

Irick Family Care Clinic Olathe, Kansas 2001-2012

Clinical Operations Nurse( MEDICAL ASSISTANT /EMT National registered

• Became the critical “glue” in meeting the needs of patients for continuity, excellent care, impeccable documentation and the courage to stand up for what was best for the patient.

• Managed all aspects of office operations from patient assessments to Physician consultations.

Key Accomplishments:

Assisted the practice in growing from 1 to 3 doctors.

Improved clinic profitability 300% by improving operational efficiency.

Doubled patient records availability by optimizing system processing speed.

Developed friendships with patients and their families that still exist today.

Sprint/Nextel Overland Park, Kansas 2005-2008

Project Manager

• Managed up to 500 employees and a $56 M budget to install wire-lined communication platforms.

Major Accomplishments: \

Gained $100 M in new revenue from this high-profile, urban network.

Saved $15 M in labor costs by minimizing overtime and negotiating more favorable Vendor contracts.

United States Marine Corps Various Basses

Satellite Communications Officer

• Honorably Discharged after 4 Deployments and numerous international joint exercises 15 years of devoted military service to the United States Of America.

Sal E. Bywaters Three

EDUCATION AND PROFESSIONAL DEVELOPMENT

• MA in Health Services Administration, Webster University, Kansas City, Missouri

• MA in Management and Leadership, Webster University, Kansas City, Missouri

• BS in Biological Science, Pittsburg State University, Pittsburg, Kansas

• RHIA( REGISTERED HEALTHCARE INFORMATION ADMINISTRATOR) IN PROGRESS DEVRY UNIVERSITY AUG 2020 COMPLETION.

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