Project Management

Miguel Angel Medrano Jr.

**** *********** ***** • Richardson, TX 75082 • 214-***-**** • ***********@*****.*** EDUCATION

Texas Tech University, Rawls College of Business Lubbock, TX Master of Business Administration, Health Organization Management May 2015 Master of Science in Business Administration, Health Care Administration Bachelor of Business Administration, Management May 2013 EMPLOYMENT

One Call – Navigere Diagnostics

Operations Supervisor - Dallas, Texas August 2017 – Present

• Initiated framework development for process improvement for a 50-member operations team

• Coached and mentored 50% of Diagnostic Leadership from associates to current role in leadership

• Oversee project, system enhancements, and trainings to improve employee productivity by 18%

• Develop operation process to reduce waste in workflow to reduce ending inventory by 25%

• Orchestrate meetings, trainings, Q/A Testing, and feedback sessions for project solutions

• Operations Lead for company wide data migration project for system change for new workflow

• Created language script for Spanish speaking associates to assist Spanish speaking patients Spreemo Health

Priority Carrier Team Associate - Dallas, Texas September 2016 – August 2017 Operations Team Lead – Dallas, Texas

• Collaborated with a 15 assoc iate team to improve operations and give performance feedback

• Carry out daily tasks, project management, and increased productivity by 21% in 6 months

• Responsible for 46% of revenue brought company wide and handle all operations for top client

• Create and maintain a collaborative team to achieve company and employee goals

• Manage Spreemo acquisition, projects, operations, timely reports, inventory, and budgeting Covenant Health

Medical Staff Services Intern – Lubbock, TX September 2014 – May 2015

• Engage with physicians, staff, provide resolutions as well as insight on key issues

• Research credentialing data to contribute to supervisor’s plan for the medical student residencies

• Manage semester graduate projects, and daily tasks, and excelling time management skills

• Aid supervisor with developing language for medical student procedure project United States House of Representatives

Congressional Intern – Washington, D.C August 2013 – December 2013 Congressman Michael C. Burgess, M.D. (TX-26)

• Solely coordinated Capitol Tours and accommodated needs of constituents in English and Spanish

• Staffed Congressman to meetings and reported constituent opinions on legislation language

• Assisted staff with projects, hearings, and researched policies in Health, Financial, and Energy

• Translated concerns/casework from Spanish speaking constituents HONORS/MEMBERSHIPS

University of Maryland - Applied Scrum for Agile Project Management June 2020 IBM - SQL Certification May 2020

Lean Six Sigma Green Belt August 2019

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