Customer Service Manager
Resume:
Greg Ross
*********@****.***
Summary of Professional Qualifications
•Extensive professional sales experience
•Extensive cold calling and lead generation experience
•Excellent Customer Service & computer skills
•Ability to meet required quotas
•Management & Supervisory experience
•Ability to work in a team or independently
•Experience
Bell Ford 3/2020-4/2020
Customer Service-BDC
ATT 11/19-3/2020
Customer Service
Diamond AC & Heating 5/19-11/19
Customer Service
Walgreens 11/18-5/19
•Customer Service
FLS 5/18-11/18
•Customer Service
Nesco Resource 12/17-5/18
Outbound Customer Service for Ciox
Gravitate To Green LLC 7/17-11/2017
Outbound Sales Solar
ICE Gallery 5/17-7/17
Account Manager
Volt Workforce 12/16 – 3/17
Inbound Customer Service
Inbound Customer Service for Turbo Tax
Calibrus 5/16 – 12/16
Inbound Customer Service
Handled inbound calls to verify purchasing for companies
Direct Energy 12/15 - 5/16
Inbound Sales/CSR (Contract)
•Handled inbound phone calls/outbound follow up calls
•Activated new accounts
•Updated account information including, contact and credit card information
Bill Luke Fiat 1/2015-12/2015
Internet Manager
•Cold calls to new potential customers to generate interest
•Called existing customers to extract referrals and up sell
Midway Chevy 2/2014-12/2014
Customer Service Rep.
•Cold calls to new potential customers to generate interest
•Called existing customers to extract referrals and up sell
Chapman Chevy 1/2013-1/2014
Customer Service Rep.
•Cold calls to new potential customers to generate interest
•Called existing customers to extract referrals and up sell
Peoria Ford 1/2012-1 1/2013
Business Development Manager
•Cold calls to new potential customers to generate interest
•Called existing customers to extract referrals and up sell
Ultra-Chem Inc. 1/2007-1 1/2012
Senior Sales Account Manager
•Created & maintaining existing accounts, customer service
•Cold-calls to generate new leads
•Developed industry and product knowledge
Education Arizona Technical Institute - Associate Degree in Electronics
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