Abdul Mustafa

#**/*,******* ***********

Kenchappa Garden, Chamundinagar,

R.T.Nagar-City

Bangalore, India-560032

addlcm@r.postjobfree.com

Cell:+919*********

Objective:-

To work with a highly esteemed organization and obtain a position where my Managerial and organizational skills may be linked to enhance the vision and objective of an organization.

Retail/B2B ManagementIn charge with Total of 13.5 years of Sales & Operational experience.

Respected builder and role model of customer-focused teams; Young, enthusiastic commitment to customer and employee service as a key driver of company goal attainment. Lead by example and ensure the execution of all Customer, People, Operational Excellence and Cost.

With a good level of confidence, and an ability to interact and coordinate with people & work with a team and as a part of it, A born leader with an ability of building strong working relationship. Quick learner, very good in communication and conflict resolution with never give up attitude.

Areas of Expertise

Customer Service Management

Employee Complaint Handling

Teambuilding & Training

Operations Management

PerformanceManagement

Retail Selling

Front-End Supervision

Sales Management

Sales Drive Strategies

Professional Experience

ABM Tele mobiles India putltd. — Wilson Garden,Bangalore-560027.

05/05 to Present

Channel Hygiene Manager -Distribution,sales &enhancement[DSE](Samsung mobile division)-04/2014 till – 02/2020

Job Profile includes:

SalesHygiene Management.

Conducting retail audits across Bangalore,Rural Bangalore,Costal Karnataka Samsung stores for effective sales with Integrity

Distributor audits to avoid misuse of resources and adhering to Samsung guidelines

Driving Regular meetings and business updates with Key Stake holder and partners

Regular Review with all the business enabling functions to ensure smooth operations)

One on one meetings with TSE( Territory sales executive) for reiteration of process and business guidelines

Surveys for MOP (Market operating Price) for Samsung mobiles to keep up the Margin trends globally

Implement innovative marketing promotions for Branding and achieve the financial objective of the organization

Smarty meets with retailers for Business prospects and growth with discussions on Margin awareness

Regular audits to ensure the compliance of country norms for Samsung mobiles

Keep a tab on the trends in the Market of Competitive brands (iPhone, VIVO, Xiomai, OPPOetc.)

Sapphire Honda —Jaynagar 9th Block,Bangalore-560028.

05/05 to Present

Store Operations Manager (Auto Industry)-01/2012 to 03/2014

Job Profile includes:

Sales Management.

Operations Management

Single Point of Contact for all the Business and Customer Escalation and management of the same.

Performance Management

One-on-One meetings with Sales Staff

Driving Regular meetings and business updates with Key Stake holder and partners

Regular Review with all the business enabling functions to ensure smooth operations

Looking after Sales & Service for Authorized Centre for Honda Brand – Specific to two wheelers Segment

Implement innovative marketing promotions for Branding and achieve the financial objective of the organization.

Monitoring and reviewing store performance on weekly and monthly basis...

Assigned the tasks of analysing sales figures as well asforecasting sales volumes to boost up the profits

Play a key role in making decisions regarding stock control of Genuine Spare parts &managed stock levels.

EMDEE Apparels PTY. LTD.—#2016 100 ft.Road HAL 2ndStage,Bangalore-560008.

05/05 to Present

Territory Sales In charge-01/2010 to 01/2012

Job Profile includes:

Sales Management.

Operations Management

Single Point of Contact for all the Business and Customer Escalation and management of the same.

Performance Management

One-on-One meetings with Sales Staff

Driving Regular meetings and business updates with Key Stake holder and partners

Regular Review with all the business enabling functions to ensure smooth operations

Looking after 4 Flagship stores and Driving Operational, Marketing Activity, Visual and Customer service standards in store.(Brands : Benetton,Levis and Reebok )

Implement innovative marketing promotions for Branding and achieve the financial objective of the organization.

Monitoring and reviewing store performance on weekly and monthly basis.

Maximising store secondary sale through effective merchandising and marketing.

Deeply monitoring key performance indicators of stores..

Assigned the tasks of analysing sales figures as well asforecasting sales volumes to boost up the profits

Play a key role in making decisions regarding stock control as well as managed stock levels.

Perform essential functions like interviewing staff, performance reviews, as well as provided training programs to new retail staff.

EMDEE Apparels PTY. LTD.—#2016 100 ft.Road HAL 2ndStage,Bangalore-560008.

Sales/StoreManager-06/2005 to 01/2010

Job Profile includes:

Sales Management.

Operations Management

Single Point of Contact for all the Business and Customer Escalation and management of the same.

Performance Management

One-on-One meetings with Sales Staff

Driving Regular meetings and business updates with Key Stake holder and partners

Regular Review with all the business enabling functions to ensure smooth operations

Manage front-line operations to ensure friendly and efficient after sales andservice to Reebok Customers

Selected Contributions:

Rewarded as “BestPerforming Store” under my leadership for instrumental role in driving record-high and employees in FY`08 and FY`09 Q2.

Won “BestManager” Awardfor instrumental role in driving record-high Sales in FY`09 Q3.

Outstanding performance Award for Q2 FY`10 H1 EMDEE Store of the Year.

Outstanding Team Award for H2 FY`08 Business Result.

Increased SalesPerformanceby25% in 2008, benchmarking a record-setting improvement due to the success of employee-motivation and customer satisfaction programs.

Original KeralaJewelry. —Chennai, Tamil Nadu 600017

Floor Manager

01/2003 to 06/05

Floor manager for the Retail Operations.

Ensure customer satisfaction by providing Quick and Timely Assistance, Sharing day-to-day experience with floor engineers.

Advanced to increasingly responsible positions, Like Managing the Stock and Keeping Track of the same

Selected Contributions:

Always believe in putting extra efforts and getting recognized by quality works before expected time slot.

Letter of Appreciations and special increment for performing extraordinarily in04/2004

Conducted training programs on weekends that enhanced employee performance and helped build a motivated and core Sales workforce.

Rewarded the “Best Diamond Seller “ Award in 01/2004

Kuber Jewelers—PARRYS Corner Chennai- 600002.

09/2000 to 12/2002

Sales Executive,

Responsible for Selling and attending Customers

Managed2 Floors and was Instrumental in Driving Sales Target

Education and Training

Annamalai University,Chidambaram

Chennai Centre.

M.Com (Banking & Insurance Management).

10/2005

Annamalai University Chennai. 12/2004

BCA.

10+2 with Science 07/1998

Technical Qualifications:-

Diploma in AC Duct Fabricationfrom NSIC Technical Service Centre (A Govt. Of India Enterprise), Chennai T.N. 06/2000

Diploma In Computer Applications 09/1999

Training: Completed numerous courses and seminars in customer service, time management, Business Communications, leadership Communications, Systematic Problem Solving.

Professional/Technical Trainings:-

Completed three months training on Reebok Products

Completed APK (Advanced Product Knowledge) with Reebok Sales Unit.

Completed two days training On Diamond Knowledge and Gemology

Completed Trainings on Jewelry Pattern and Designing

Technical Skills

Problem Management Experience implementing and maintaining methodology.

Asset Management (Experience with tools/process).

Visual Basic 6.0, Microsoft Office Tools

Very good working Knowledge of Database Management Software.

Strong points:-

With a good level of confidence, and an ability to interact and coordinate with people & work with a team and as a part of it, A born leader with an ability of building strong working relationship. Quick learner, very good in communication and conflict resolution with never give up attitude.

Always believe in putting extra efforts and getting recognized by quality works before expected time slot.

Personal Details:-

Date of Birth : 05tOctober, 1977

Father’s Name : Mr. A .Gaffar

Language-Known : English, Hindi, Tamil, Kutchi, Kannada

Passport Number :

Permanent Address : #15/1, SayeedaJavidManzil

Kenchappa Garden, Chamundinagar,

R.T.Nagar -City

Bangalore, India -560032

(Abdul Mustafa)

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