Writer/Editor with *+ years of experience writing and editing technical and

process documentation as well as marketing content. Possesses ability to consistently meet competing deadlines with high-quality work, dedication to efficient time management, and exceptional written and verbal communication skills. Relocating to Denver, CO area in September 2020. TECHNICAL WRITER July 2017 - Present

Fiserv, Remote

• Write and maintain training, standards, and best practices documentation

• Manage and serve as subject matter expert for business unit’s knowledge base

• Managed migration and consolidation of knowledge into a central self- service knowledge base

• Continually develop and implement training strategy for utilizing knowledge base to resolve client cases more efficiently

• Perform final review of client-facing knowledge articles before publication

• Created and maintain multiple SharePoint sites

• Manage three internal newsletters

TECHNICAL WRITER/EDITOR June 2014 - April 2017

Best Pick Reports (EBSCO Industries), Atlanta, GA

• Developed and modified processes to improve efficiency, automating processes when appropriate using VBA, Power Query, and/or JavaScript

• Wrote and maintained process documentation

• Trained associates on new and updated processes

• Acquired and analyzed data to aid in business and marketing decisions

• Wrote and edited marketing content for print and digital publication

• Ensured digital content aligned with SEO best practices

• Served as Chairman of Progress Through Ideas Committee

• Received corporate Outstanding Teammate Award

INDEPENDENT AGENT November 2014 - May 2015

Leapforce, Remote

• Rated online search results according to SEO best practices

• Determined relevance of search results for typed and spoken queries

• Identified duplicate or otherwise redundant search results

• Wrote justifications for rating decisions

• Maintained high level of rating accuracy

Bachelor of Arts in English May 2014

Kennesaw State University, Kennesaw, GA

Bachelor of Science in Psychology December 2011

Kennesaw State University, Kennesaw, GA

Relevant Coursework: Writing, Research, Statistics, Leadership Awards & Honors: Magna Cum Laude

Extracurricular Activities: Facilitator for multiple leadership programs, including Leaders IN Kennesaw and the King-Casey Women’s Leadership Experience The 7 Habits of Highly Effective People: Signature Series 2007 CAREER SUMMARY

ASHLEY PARKER

Technical Writer/Editor

EDUCATION

PROFESSIONAL

EXPERIENCE

2828 N. Burling St.

Chicago, IL 60657

addlba@r.postjobfree.com

312-***-****

CERTIFICATIONS

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