Security Officer Front Desk

Timothy Kenneth Wilson

*** ********* ****** *********, ** 30236 678-***-**** • **********@*********.***

Training/supervision/ customer oriented Resume

EDUCATION

Associates Degree in General Studies, Wright Junior College-Chicago, Ill 1979-

1981

Palmer Memorial Institute Highschool- Sedalia, North Carolina, 1968-1972

AREAS OF EXPERTISE

Supervision • Safety Management Data Entry Management • Dependability,

Reporting Skills e Analyzing Information • Dealing with Complexity • Deadline Oriented • Time Management • Organization

PROFESSIONAL EXPERIENCE

Georgia Dept of Transportation 2006-17

Warehouse Supervisor /Administrative

Responsibilities

•Accomplishes warehouse human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

•Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.

•Meets warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.

•Moves inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments. Delivers supplies and equipment to departments by receiving and transferring items.

•Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements.

•Maintains inventory by conducting monthly physical counts; reconciling variances; inputting data.

Days Inn Airport South -1540 Pheonix Blvd. College Park, Ga 303**-****-**

770-***-**** ' Front Desk Clerk/Customer Service Agent

Responsibilities

Greet guests and patrons as they arrive

•Ask if guests have a prior booking

•Manage the registration process

•Ask for identification and ensure that the provided credentials are accurate

• Handle guest check-ins and check-outs appropriately

• Operate hotel switchboard, take calls and provide information and transfer calls

•Manage accurate accounting of all rooms

•Provide guests with room keys and call for bellboys

•Take reservations over the telephone, through emails and in person

•Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions

•Refer guests to appropriate departments to resolve complaints or provide suggestions

•Compute bills and take payments

•Provide guests with directions around the hotel

Wells Fargo Security Service

233 12th street Columbus, Ga 319**-****-**

706-***-**** •Armed Security Officer

•Responds to unusual or emergency situations at client's site using the appropriate escalation of force level up to and including armed response by following established protocol.

Maintains proficiency in the use of all assigned protective equipment, restraint devices and weapons.

•Controls access to client site or facility through the admittance process; precludes unauthorized access to facilities, and the conversion, theft or intentional destruction of physical assets.

•Observes and reports activities and incidents, providing for the security and safety of client property and personnel.

Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment.

•Preserves order and acts to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

•Monitors entrances and exits; acts to prevent unapproved or unlawful entry; controls entrances, the movement of people and vehicles, and parking

United States Postal Service

Evanston, Ill • Carol Stream, ill. 601**-****-**

Supervisor, Timekeeper, Letter Carrier, and Distribution Clerk

•Deliver packages and mail to businesses and people in towns, cities, and rural areas.

•Set up a route and deliver mail six days a week on route.

•Place packages and letters in mailbox and secure with mailbox flap.

•Secure many envelopes or parcels with a rubber band.

•Retrieve outgoing mait from boxes.

•Place larger packages on porch or doorstep.

•Take packages into businesses and give to individual.

•Ensure people sign off for receipt of package.

•Arrange mail in delivery sequence.

•Collect money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail.

•Leave notices on customers' doors informing them packages could not be delivered and will be held.

•Sell stamps and money orders.

•Answer questions about postal regulations.

•Provide change-of-address cards and other postal forms when requested.

•Operate approved vehicle to deliver mail or walk on foot.

•Assist people by lifting heavy packages and placing them at their door.

•Inform individuals when mail cannot be delivered due to holidays or inclement weather.

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