Pascal Durand

Hartford Ave

Beltsville, MD

443-***-****

addl99@r.postjobfree.com

in/pascal-durand-37ba1bb2

EXPERIENCE

Development Operations IT Technical Analyst, November 2019 – May 2020 Metro Systems at C-Hit (CMS Enterprise Portal) - Columbia, MD

● Conducted regular server load balancing, utilizing Akamai and F5 Network

● Presented daily technical reports to Government officials on high priority technical issues

● Monitored and maintained real-time system infrastructure health, while keeping invested verticals apprised of network updates, system integration and portal availability

● Ensured successful infrastructure updates and environment releases over 3 environments (DEV, VAL, PROD)

● Acted as ancillary POC during infrastructure failures, coordinated teams through tasks such as vertical outreach, debugging procedures, pen testing and smoke testing

● Configured and provisioned on-going management of cloud-based infrastructure, including application and database servers, security and high-availability infrastructure components

● Delivered weekly and monthly metrics reports, in accordance with government deliverable requirements IT Applications Support Specialist (Tier 2/3), December 2017 – January 2019 Artech Information Systems at United States Mint, Department of Treasury – Washington, DC

● Served as department lead for the enterprise-wide deployment of a Windows 10 project

● Managed the implementation of Windows 10 & Nessus Security Suite, routinely imaging laptops and configured mobile devices, while implementing asset security encryption, as well as providing support for IT system infrastructure

● Managed the Federal Bitlocker full disk encryption process for laptops and tablets

● Conducted Nessus scans/reports to identify pertinent security vulnerabilities in accordance with the Federal Information Security Management Act (FISMA) and designated remediation tasks where necessary

● Ensured both laptops and desktops complied with Treasury cyber security policies

● Deployed and maintained security applications for monitoring and resolving issues related to workstations (i.e. viruses, spam, phishing attempts, etc.)

● Practiced technical writing through the developed of documentation for the standardization of systems and software including desktops, laptops, cell phones and tablets, as well as SOP’s for maintenance, troubleshooting, and technical procedures pertaining to dedicated devices IT Applications Support Specialist (Tier 2/3),February 2017 – November 2017 Insignia Technology Services at United States Department of Housing & Urban Development – Washington, DC

● Secured Windows 2008/2012 and Linux servers using quarterly published House IT Security Policies

(HISPOL) for operations systems, disaster recovery plans, and redundancy and replication configurations

● Monitored VMware virtualization, NetApp and Citrix systems for performance, health, data integrity, availability and access

● Performed security scans and installations of security patches, fixes and OS vulnerabilities using GFI LanGuard

● Utilized Trend Micro and McAfee security suites to proactively protect organizational assets and networks against malicious attacks from internal and external sources

● Served as a subject matter expert in the implementation, configuration, and monitoring of all systems, networks and infrastructure to include: TeamMate, Privileged Access Manager (PAM), and Active Directory (AD)

● Managed .NET applications in the implementation of disaster recovery and backup solutions

● Provided system analysis and troubleshooting support in maintaining HUD network traffic functionality, locally and over VPN for organization installations nationwide

● Responded to issues escalated from Tier 1/2 support staff and customer-directed calls for all user applications regarding incident resolution and coordination

● Performed installation, configuration and on-going management of internal and external IT infrastructure, including networks, firewalls, full PC workstations and printers for executive personnel IT Service Desk Technician (Tier 1/2), May 2016 – February 2017 Cision – Beltsville, MD

● Served as technical support subject matter expert for a wide variety of organizational IT to include Mobile Devices, Laptops, Tablets, Printers, Multifunction Devices, Video Teleconferencing Services (VTC), Telecom, Wide Area Network (WAN), and Local Area Networks (LAN), and IT Security

● Provided troubleshooting and problem resolution assistance to end users for over 5 different proprietary software platforms on inbound ticketed online chat + telephone support requests

● Helped to resolve issues relating to Windows (XP, Vista, Server 2008, Win7 and Win10), network setup + connectivity, as well as addressed problems associated with PC software and hardware errors TRAINING & CERTIFICATIONS

Security +

Network +

CompTIA A+

Microsoft IT Support

DELL EMC Hardware Training

Configuring, Managing and Maintaining Windows Server Training

CCNA Routing and Switching Training

Server Traffic & Routing Training

Nessus Vulnerability Scan & Report Training

Security Vulnerability Remediation Training

SKILLS

Operating System Windows 10/8/7 & XP Windows Server 08/12 Mac OS X Linux Ubuntu 16 Solaris Mobile Device OS iOS Blackberry 10 Android Microsoft Remote Access Citrix XenApp Ivanti SCCM RDP LAPS UI AWS Open VPN Telnet Communication Cisco WebEx Slack Skype for Business Zoom MS Exchange Avaya One X GovDelivery Tracking Tools ServiceNow ITSM JIRA Salesforce Crystal Reports CRM Oracle 11 Office Dynamics 365 Backup Microsoft Azure Suite NTBackup

Server Akamai Jenkins LDAP F5 Network Rundeck Security Symantec Nessus McAfee Trend Micro Federal Bitlocker GFI Languard Pointsec MobileIron Authentication Active Directory (AD) Group Policy RSA PIV Enterprise User Administration (EUA) Enterprise Identity Management (EIDM) Oracle Access Manager Database Splunk SQL Server MySQL JSON Powershell New Relic Chartbeat ExtraHop IHS Protocols TCP/IP DNS DHCP VLAN IPSec

Web Sharepoint MS Office 365 MySQL FTP HTML Cloud AWS FedRAMP Okta Google Cloud iCloud OneDrive EDUCATION

Bachelor of Science – Cyber Security, University of Maryland University College (2014)

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