JEFFREY T. SOCKWELL

Contact number: 602-***-****

Email address:addl8g@r.postjobfree.com

TECHNICAL SUMMARY

5+ years deploying, and administering virtual environments using VMware ESXI 5.5/6.5

10+ years working in a PCI/PII environment

7+ years performing desktop support

Dell/EMC vBlock, VxRack Flex

Backup/Migration Tools: RecoverPoint For VM (RP4VM), Zerto, Cohesity

7+ years basic configuration and troubleshooting of Cisco and Foundry network devices

Applications: Microsoft Excel, Outlook, Power Point, Word, Visio, Project, Access, Adobe Acrobat, Photoshop CS, VitalQiP, Altiris, Infoblox, HPSM, Azure DevOps, JIRA, ServiceNow, Duo Administration, PowerShell.

Familiar with Hewlett Packard C-class chassis environment, HP rack-mount, Dell rack-mount, Cisco UCS

Systems: MS DOS, Windows 9X/XP/Me/7/10, LINUX, Cisco IOS, MS Server 2008/2012/2016, Active Directory, ServiceNow, VMware, VMware NSX, VMware Horizon, iPad/iPhone

SAFe 4 Teams Certified, 2 years working in an Agile environment

Cisco Certified

PRIMARY WORK EXPERIENCE

University of Phoenix

August 2015 to Present

Systems Admin II, VMware

Responsible for deploying and administering ESXi5.5/6.5 virtual environment across several hundred hosts residing in three data centers.

oDesigned and implemented a technology refresh of 700 physical hosts, reducing host count by a factor of three over two years’ time.

oAssisted in the architecting and implementation of Dell VxRack Flex solution.

oLeveraged RP4VM to accomplish a zero-cost migration from legacy vBlock to VxRack.

oProvides input to architecture team regarding the planned use of AWS cloud as well as capacity planning.

oResponsible for the health of over eight thousand virtual machines

oTroubleshoots system issues using esxcli, vmcmd, vSphere, ssh, and Web Client.

oManages the addition and reclamation of Hitachi storage LUNs as needed.

oUses utilities such as RVTools to reduce resource waste.

oConsults with VMware Technical Account Manager to ensure best practices are followed.

Apollo Group

November 2009 to August 2015

Systems Administrator I, Data Center Operations

Performs work to install, maintain, test, troubleshoot, and repair cable equipment, network equipment, operating systems, and servers in data center environments following established guidelines and procedures.

oWorks with internal customers and vendors to coordinate and oversee the installation of network equipment, server installations and other related equipment installations for data center operations.

oDevelops, implements, and maintains data center installation procedures and audit plans to monitor compliance with company policies and procedures, and service level agreements with contracted vendors.

oSchedules and executes off-hour activities in the data centers to ensure high availability and performance of key production systems and networks.

oDesigns, engineers and implements data center solutions that conform to industry standard best practices.

oDeploys operating systems, performs NIC bonding/teaming, and configures switch ports according to customer specifications.

oTroubleshoots network connectivity using Linux, Windows, and IOS commands as well as physical methods.

oUtilizes software tools to aggregate data and provide metrics reporting to management

oEmploys VBA in Office applications to automate metrics reporting and track projects

oPersonally tasked with oversight of 4,500 square foot disaster recovery data center, including day-to-day operation and remediation of failures.

oCoordinated and implemented the planned decommission of secondary data center

Apollo Group

March 2009 to November 2009

IT Customer Svcs Rep

Supports students, staff and faculty by providing over-the-phone technical troubleshooting of Windows-based PCs, Macs, installed and Web-based applications, network connectivity, and online classroom system functionality.

oMicrosoft Office 2003, 2004, XP, 2007, 2008

oBrowser troubleshooting

oEnterprise software installation and troubleshooting

oAnalysis and removal of virus and malware

AT&T

December 2008 to March 2009

Technical Help Desk

Supports field technicians in installation and repair of IPTV, CVoIP, and broadband Internet services over telephone system infrastructure.

oWireless network configuration

oTelephone network troubleshooting from DSLAM to premises

oOrder generation and case management utilizing Clarify CRM system

DHL

March 2008 to November 2008

Internal IT Service Desk Technician

Primary duties include hardware and software support for internal users, including:

oHewlett Packard Service Desk

oRemote troubleshooting using PcAnywhere and Dameware NT Utilities

oTroubleshoot MS Windows and applications

oNetwork connectivity

oCisco IP VPN Remote Services Client

oNetworked printers, Axis print servers

oMainframe and application access

oCreate and modify user accounts

oLDAP and Active Directory

oMicrosoft Outlook/Exchange

oSoftware installation and updates

oKronos timekeeping system

oMercury/Orion freight management systems

oFocus, Logis Air, Logis Ocean

United States Navy

June 1986 to June 2006

Avionics Technician

Aviation Electronics Technician and volunteer IT Support Technician:

oProvided support for 50-75 workstations utilizing Microsoft Windows XP and all Office Suites, including installation and configuration of all Network Printers.

oTroubleshooting for connectivity and desktop hardware issues.

oBuild and repair PCs on an as-needed basis and support and install various software applications.

Provided valuable assistance to Leif Ericson Elementary School in San Diego by performing desktop and network support of more than 200 PC and Mac computers over a three-year period. Specifics include:

oTroubleshot hardware and peripherals to include: hard drives, removable media devices, memory, video cards, network interface cards, power supplies, monitors, input devices, printers, faxes, and network-attached copier machines.

oResolved wired and wireless LAN connectivity issues, installed software, removed junk files and set up antivirus and anti-spyware controls.

oConstructed working machines from non-working donations.

oEstablished user accounts and permissions as directed by the Resource Manager.

EDUCATION & OTHER CERTIFICATIONS

SAFe 4 Teams May 2019

Cisco Certified Entry-Level Network Technician August 2013

Professional Certificate, Cisco Networking, University of Phoenix September 2012

Bachelor of Science in Information Technology, University of Phoenix April 2006

Navy Master Training Specialist February 2004

Navy Instructor February 2001

REFERENCES

Available upon request

CLEARANCE

Department of Defense Secret (currently inactive)

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