Permanent Address-

***,**** **-********* ******

Bokaro Steel City

980-***-****

addl1s@r.postjobfree.com

Monika Verma

CAREER OBJECTIVE

To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

I have done statistical analytics with SAS 9.2, R and MS Excel.

I have also good (both written and oral) communication skills.

PROFESSIONAL EXPERIENCE

Worked in TATA CONSULTANCY SERVICES Utility domain (UK based) from 14th June 2016 to 1st April 2020 as a process associate - experience in Citrix, SAP CRM Software. Performing end to end work like-

Smart metering activities,billing,new account creation through SAP_ISU & CRM

Raising Query, job Booking, bridging a settlement gap between Customer and Transporter.

Meeting the SLAs, Handling weekly calls with clients.

Handling teams case allocation and Day End Data churn out and update in Main data base and giving the report to higher management .

Issue resolution for vendors/ customer as a core end to end Processor of Metering .

Researching and resolving queries in different work area like MMS accounts, cross metering accounts.

Helping new team members as a process trainer

EDUCATION

COURSE

SCHOOL/COLLEGE

YEAR OF PASSING

PERCENTAGE

10th

BIV 12/A,Bokaro

2011

6.8 cgpa

12th

Holy cross School, Bokaro

2013

71.2%

Graduation

Accounts honours

Women’s college Ranchi

2016

69.56%

CERTIFICATION

R programming language and SAS

PERSONAL INFORMATION

Date of Birth: 24.03.1996

Languages Known: English, Hindi and Bengali

Gender: Female

Nationality: Indian

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