Executive Assistant Manager

Name : KEROLOS MAKRAM FAHIM

Mobile: +971**********

Email: ***************@*****.***

Career Objective

Seeking a Position in a Big organization where i can gain experience to be an effective Part of this organization that I work for. Developing decision making and leadership skills and knowledge. EDUCATION

Bachelor of faculty of commerce, English section, Banha University, year 2008.

Major in accounting.

Courses And Computer skills

Attend UAE Labor Law Course Certified from Knowledge and Human Development Authority ( KHDA ), Guided by Government of Dubai, My Certificate Of Completion with Grade A+, Dated on 2017. Attend electronic accounting course ( Vision Academy ) Excellent in Microsoft Word, Excel, Outlook

Excellent in using Siebel CRM Application, Quick book Software . Training Experience

Customer service at Misr International Bank ( Summer 2005 ) Accountant at Ernst & young ( Summer 2006 )

Auditor at Ernst & young ( Summer 2007 )

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Current job

Executive Assistant (Government Relation / HR / Admin Division ) Al Ghurair Group of Companies:

- Brothers Gas Bottling & Distribution

- Gulf Gas Pipelines and Installation

- GasNtools

- Taqat Al Ard

- My Energy

From April 2018 till now

- Responsible to assist the Executive Manager and Front Office team in managing the day-to-day operations

- Managing travels, Accommodation, and other arrangements for the Executive manager.

- Responsible to provide all administrative support to ensure efficient operation of the Executive Office as well as Front Office.

- Provide all office administration duties such as written correspondence, mail, photocopying and ordering office supplies.

- Maintain confidential filling system for correspondence, policies, standards, regulations and various matters related to the Executive Manager office

- Schedule and coordinate appointments and meetings for the Executive manager .

- Dealing with different Government sectors in all Emirates.

- Responsible for following of issuing new and renewal of : labor contracts, labor cards, License and all related procedures of the companies in Department of Economic Development, Directorate of Residence and Foreign Affairs, Dubai Courts and GDRFA services

(typing visa – change status – stamping ), Chamber of commerce, Ministry of Economy, SEWA, FEWA, MOID, ADNOC, Civil Defence, Police Station .

- Follow-up official approvals and permits, to prevent unnecessary violations.

- Handing share transfers, change of company officeholders, and amendments to MOAs, change of company name, change of license activity and so on Arranging licenses and liaising with Government entities.

- Following with manufacturer outside UAE for renewal of our Agency Agreement and requesting from them all the required documents .

- Dealing with service provider like DU, Etisalat

- Makes sure all company documents are renewed on time such as : Trade License, Trade Name, Civil Defence Safety Certificate, Civil Defence Annual Maintenance Contract,Civil Defence Completion Certificates, Civil Defence Installation and Maintenance License, Civil Defence Agent and Distributor Certificate, Ministry of Economy Agency, Offices and Stores lease Contract, Etc …

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Previous jobs description

Executive Assistant (Government Relation / HR / Admin Division) One Touch Interior Design Group, Dubai – UAE

From June 2015 until April 2018

- Schedule and coordinate appointments and meetings for the Executive manager .

- Manage and process Tasks related to human resources and Admin Department ( Payroll, Sick, Emergency Leave, Absence,Annual Vacation, Overtime And Gratuity ) .

- Preparing all legal documents for notary public (MOA, POA) and for any other Government sectors

- Preparing Officially Letters / NOC in Arabic and English for any Government Departments .

- Handling Administrative tasks .

- Responsible for Petty Cash related to Admin and Government relation Department

- Preparation of financial reports related to petty cash expenses

- Dealing with service provider like DU, Etisalat

- Provide all office administration duties such as written correspondence, mail, photocopying and ordering office supplies.

- Develop and maintain positive working relationships with others, support team to reach common goals.

- Dealing with clients on daily basis over the phone and by email, maintaining relationships with them, ensuring their satisfaction and handling their complaints and requirements

Team leader, Prepaid new lines activation & data validation - Orange, Customer Service

Apr 2011 – May 2015

- Works as Team leader in the prepaid new lines activation and data validation department, Its sub department in Customer Service Department.

- Responsible for leading the team members to achieve the company goals and following policies and procedures.

- Responsible for monitoring, assessing & coaching the team members to keep them on track.

- Responsible for running productivity reports for the team members to make sure that the agents are achieving the required productivity.

- Responsible for Work Force and Administration Tasks.

- Managing and recording of (sickness, absence, Annual Leave) records and forms for my team.

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Team leader, Mobile number portability Department– Orange, Customer Service

Oct 2009 – Apr 2011

- Works as Team leader in the Mobile number portability department, its Sub department in Customer Service Department.

- Responsible for Retaining Customers from Leaving Orange to other Operators .

- Responsible for solving Customer’s problems and providing customers with appropriate promotions to reach Customer s’ Satisfaction.

- Running reports regularly to Monitor number of Porting in and porting out Customers.

- Responsible for leading team members to achieve the company goals and following policies and procedures and reaching the highest efficiency in retaining the customers.

- Responsible for monitoring, assessing & coaching the team members to keep them on track.

- Responsible for Work Force and Administration Tasks .

- Make the necessary arrangements for new employees to attend induction training and to communicate them with our Company Process and instructions

.

- Managing and recording of ( sickness,absence, Annual Leave ) records and forms for my team .

- Full Responsibility for Managing the Salary for my team ( Adding the Bonus or to deduct from their Salary ) as per their Achievements . Call Center Assist- Orange, Cairo – Egypt

Apr 2009 Until Oct 2009

- Assist and guide call center representatives in fulfilling their job by providing them with appropriate information about the company services, products, policies and procedures.

- Handle angry customers upon asking to be transferred to someone in charge.

Call center Representative – Orange, Cairo – Egypt Nov 2008 Until Apr 2009

- Handle customers inbound calls .

- Solve customers' problems and fulfill their requirements.

- Promote new products and services and educate the customers on how to use them while adhering to the company's policies and procedures.

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Personal Characteristics :

Excellent ability to lead groups.

High ability in dealing with numbers and calculations. Ability to learn quickly.

Positive, energetic

Handle multiple tasks.

Excellent problem solving skills.

Reliable and flexible.

Effective listening skills.

Able to work in team.

Hardworking nature and commitment towards the work Ability to meet deadlines and work under pressure. Languages

Arabic: mother tongue

English: Excellent (both written and verbal )

PERSONAL DATA

Nationality : Egyptian

Religion : Christian

Birth date : 26 / 12 / 1986

Place of Birth: Cairo, Egypt

Address : Silicon Oasis, Dubai, UAE

Marital status: single

Military status: exempted

Visa Status : Employment Visa

UAE Driving License : Available

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