As a former collegiate football player, I am seeking challenging opportunities where I can fully use my passion and skills for the success of the organization. I am highly driven to consistently grow and learn everything I can in order to acheive all of my goals.

SKILLS

Microsoft Server 2012/2016 Active Directory Networking with Ubiquiti and Cisco Oﬃce 365/Exchange Command line and Powershell Remote/Virtual support Ticketing Systems -AutoTask Oracle/SQL Linux - Fedora and Ubuntu Computer Hardware and Software 65 WPM Spanish ACHIEVEMENTS & AWARDS

Comptia A+

MTA - Windows Server Administration

EDUCATION

Eastern Florida State College

A.S. in Computer Information Systems

4.0 GPA

EXPERIENCE

Think Anew

Help Desk Support/Associate Engineer

Managed call ﬂow by providing Tier 1 and Tier 2 remote troubleshooting for end-users and worked alongside Tier 3 engineers when needed with Ubiquiti and Cisco Issues. Modiﬁed and repaired computer hardware that would come to the oﬃce to be repaired or reimaged. Managed account creations, password resets, and other account related issues with Active Directory, Oﬃce 365, PointClickCare, and American Healthtech

Ferman Chevrolet of Tampa

Video Marketing Specialist

Created the department with two other people and established it as a full time employment opprotunity for future employees.

Managed projects and the team to ensure eﬃciency and top quality videos to post on the website, social media pages, and commercials.

Managed the social media pages for advertising and marketing purposes. Target

Target Tech

Assisted customers with purchasing their new phone or helping to repair their existing ones. Showed older customers who aren't comfotable with technology the best options for their needs by providing technical support for their cell phones.

REFERENCE

Fitzgerald Blanchette - "Think Anew"

Help Desk Lead

601-***-****

Zach Ladell - "Freelancer"

Graphic Designer

321-***-****

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