Data Analyst Medical

Sajjad Ali

****, ******** **., *******, **, V*G-*C8 Mobile: 236-***-****

******.***@*****.***

Profile

A Contact Centre Representative / Information Data Analyst with 5 years of experience, has exceptional ability in recognizing inconsistencies in typed content, strong communication and organizational skills, managed critical tasks with sustained focus and strong ability to support the team and clients for an enhanced customer service experience. Core Skills

Prioritizing important tasks

Data Management

Quick learner

Avid listening skills

Client / Vendor Relations

Communication & interpersonal skills

MS Office, 55 wpm

Fluent in English, Hindi, Urdu, &

Telugu

Technical Summary

SOFTWARE

Dynamics 360 (Property Management) -Outlook - OpenOffice - MS Word/Excel Professional Experience

Customer Service Agent

Paladin Security, Burnaby, BC Dec 2017 – Jan 2020

Largest independent security services provider in Canada, providing a wide range of services ranging from organizational security, home security, healthcare security, mall security and parking enforcement. Selected Achievements

● Worked as a part of Specialty Services Team in Paladin Operations Centre, a 24/7 functional Operations Centre, directed towards providing a positive interaction to various clients, including property management for both commercial and residential tenants across Canada, parking enforcement, alarm monitoring/dispatch and other specialty processes.

● In-depth understanding of various operational needs and focused on providing timely follow up to clients.

● Interacted with both security personnel and clients via inbound/outbound calls and emails to provide information and assistance.

● Used sophisticated programs to track, document, gather information, record interactions, complaints or comments, as well as actions taken.

Quality Controller Level II

Avontix Solutions Pvt. Ltd., Hyderabad, Telangana/India Oct 2016 – Aug 2017 Selected Achievements

● Provided orientation to new as well as experienced employees working from all over India and accurately measured their performance for business growth.

● Quality checked 170 minutes of data on an average daily to produce accurate and grammatically correct medical documents.

● Implemented strict confidentiality measures and made sure the team members followed the implementation strictly.

● Collaborated with multiple teams and departments for streamlined and swift data processing. 1

Sajjad Ali

5149, Dominion St., Burnaby, BC, V5G-1C8 Mobile: 236-***-**** ******.***@*****.***

Quality Analyst Level II

Saince HealthTech, Hyderabad, Telangana/India Jan 2016 – May 2016 Selected Achievements

● Sorted and retrieved information from data files in response to requests from authorized users.

● Quality checked 150 minutes of data on an average daily to produce accurate and grammatically correct medical documents.

● Maintained high level of privacy for sharing patients PHI (Patient Health Information) to other doctors using a secure encrypted network.

● Implemented confidential processes across all levels. Quality Analyst

Imedx Information Services Pvt. Ltd., Hyderabad, Telangana/India May 2014 – Dec 2015 Selected Achievements

● Mentored analysts from all over India on a regular basis via telephone and emails to provide regular feedback and helped improve business by improving the overall services.

● Verified the overall quality of the document and content of the health record complied with the universal medical documentation guidelines including confidentiality compliance.

● Assisted team manager in various activities pertaining to accounts and resolved potential issues such as updating last-minute information or edits to a document just before submission to the client.

● Made daily contact with the overseas team which relayed feedback from the clients and informed teams of new developments such as changes in workflow, turnaround time, addition of new accounts, etc. Senior Quality Analyst

M-Modal Global Services, Hyderabad, Telangana/India May 2013 – Apr 2014 Selected Achievements

● Maintained the standards of the company and made sure that the overall quality of the documents was optimal.

● Verified that the health records complied with the universal medical documentation guidelines and protocol.

● Handled documentation of multiple hospitals, accounts, doctors, and medical specialties.

● Maintained correspondence with team members from all over India working together for the assigned clients to give high quality services.

Education

Bachelor of Science (Biotechnology, Microbiology, Chemistry) Osmania University, Hyderabad, India.

B.P.C. Junior High (Biology, Physics, Chemistry) Sultan-Ul-Uloom Jr. College, Hyderabad, India.

S.S.C. (Schooling) Vidya Niketan High School, Hyderabad, India. 2005 – 2009

2003 – 2005

1990 – 2003

2

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