Manager Sales

Mellissa Boysel

Work Experience

FLASH GLOBAL LOGISTICS, Lockbourne, Ohio

Control Desk Lead, Sept 2018 – Present

Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

Prepare invoices, shipping documents, and contracts.

Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

Receive and respond to customer complaints.

Verify customer and order information for correctness, checking it against previously obtained information as necessary.

Direct specified departments or units to prepare and ship orders to designated locations. Check inventory records to determine availability of requested merchandise.

Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

File copies of orders received, or post orders on records.

Compute total charges for merchandise or services and shipping charges.

Recommend merchandise or services that will meet customers' needs. Adjust inventory records to reflect product movement.

Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.

Inspect outgoing work for compliance with customers' specifications.

Notify departments when supplies of specific items are low, or when orders would deplete available supplies.

Recommend type of packing or labeling needed on order.

Calculate and compile order-related statistics and prepare reports for management.

Catherine’s, May 2019 - Present

Night Manager

Handle all customer complaints. Run end of shift reports and close store. Schedule other employee’s shifts. Stock clothes racks and shelves. Greet customers and make sure they are taken care of.

Sedgwick June 2016 – Sept 2018

Customer Service Rep

Resolve customer complaints regarding sales and service. Oversee regional and local sales managers and their staffs.

Monitor customer preferences to determine focus of sales efforts.

EDUCATION West High School, Columbus, Ohio

High School Diploma, Jun 2005

Additional Skills

I have many years of experience (7+) with Outlook, Excel, PowerPoint, and Word. I am great on a computer and quick to pick up on new systems. Typing is 60 wpm.

References

Brittany Higgenbotham – Manager 614-***-****

Justin Ames – Former Manager 937-***-****

Dena Mosel – Former Lead 614-***-****

Tyler Higgenbotham – Current Coworker 614-***-****

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