Joel Lopez

addkfx@r.postjobfree.com

**** **** ******* **. **** Worth FL 33460

C: (917) 640- 5894

Qualifying Skills: Quality-driven professional with highly advanced organizational skills. Exceptionally adept at communication, both written and verbal. Sharp eye for detail. Proven troubleshooting skills. Solid understanding of customer service and office management. Self-starter, capable of working independently with minimal supervision. Extremely competent, reliable, and trustworthy. Experienced in Microsoft Office, Excel, and POS Systems. CORE KNOWLEDGE AREAS:

*Customer Service *Office Management *Business Communications *Computers

*Scheduling *Team Building *Information Retention *Front Desk

*Money Handling *Organization *Customer Service *Phone Etiquette EXPERIENCE:

TLC Laser Eye Center Palm Beach Lakes FL February 2018– Current Service Representative

• Responsible for in/outbound calls, communicating with customers via phone and email as assigned.

• Outbound calls also include Dr. referrals, special event leads and follow up contacts to reschedule and achieve onsite consultations at 42 locations nationwide.

• Scheduling and confirming appointments.

• Review medical history to determine viability.

• Assist customers in locating preferred centers.

Penske Automotive Toyota of West Palm Beach FL August 2017 – February 2018 Service Representative

• Responsible for in/outbound calls, communicating with customers via phone and email as assigned.

• Outbound calls also include safety recalls, recommended services, and maintenance follow up.

• Scheduling and confirming service appointments.

• Quoting service item pricing.

• Assisting customers in trouble resolution and routing to appropriate service areas. Braman Motors BMW February 2016 – May 2017

Car Porter

• Responsible for unloading trucks and checking inventory

• Retrieving vehicles for pre-sales detailing prep work

• Charging all uncharged vehicles at charging stations

• Organizing and lining front lot

• Taking delivery’s and retrieving customer vehicles Bar Louie January 2014 – December 2015

Line-cook / Bar-back

• Prepared food items consistently and in compliance with recipes, cooking and waste control guidelines

• Verified proper portion sizes and consistently attained high food quality standards

• Cleaned and organized all kitchen utensils and appliances

• Maintained a stocked bar; glasses, garnishes, mixers, alcohol Cask15 April 2013 - December 2014

Server

• Processed customer’s orders, providing customers the best experience possible

• Cleaned and restocked server stations

• Established good communication between servers and kitchen staff Library Assistant July 2012 - June 2014

Administrative Assistant/Receptionist

• Front desk management; answering phones, filing system, shipping and deliveries

• Maintained office and supplies; supervised maintenance, inventory management

• Checked in books and input customer information

EDUCATION:

Palm Beach State Community College

Expected Graduation Date: May 2019

Status: Currently enrolled

Major: Business

Bunnell High School

Graduation: 2014

Status: High School Diploma

REFERENCES AVAILABLE UPON REQUEST

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