Manager Customer

Ronaksinh Solanki

** ******* **, ***********, **

(M) 647-***-**** (E)***************@*****.***

PROFESSIONAL SUMMARY

To work in a reputed organisation where I can enhance and apply my management and

leadership skills, impart my valuable accounting skills coupled with other efficient

services for the purpose of customer growth and revenue generation for the

organization.

EDUCATION

Business Management Post Graduate Certificate

St Clair College, North York, ON, Canada

Supply chain Management Post Graduate Certificate

St Clair College, North York, ON, Canada

Bachelor in Commerce

Som-lalit College of Commerce, Ahmedabad, India

WORK EXPERINCE

Logistic Coordinator,

Stream Express,

Mississauga, ON, Canada

Tasks Performed:

Prioritize daily tasks in an effective manner to positively impact all other departments

Manage and track a daily changing fleet

Plan and schedule all deliveries as efficiently as possible

Development and maintenance of logistics key performance indicators (KPIs), using KPIs to make meaningful improvements to drive logistics efficiencies.

Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.

Coordinated shipping requests for expedited delivery and documented accurately to ensure correct billing, labeling material.

Track delivery schedule and dispatched orders, ensuring timely deliveries

Be the link between customers and for all transportation-related matters

Receive incoming calls from customers with a focus on customer service, provide customers with updates on orders

Generating all documentation and information required for customer shipments & distribution.

Tracked shipments and notify customers of status or potential delays. Tracks shipments and verify receipts of shipments.

Providing logistical support daily for inbound outbound shipments, including verifying shipping and receiving procedures and overseeing accuracy.

Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.

Maintaining inventory accuracy with regular cycle counts and quality assurance.

RELEVANT EXPERIENCE (OR COURSE PROJECTS)

Team leader for tracking a network of resources and logistics to assess potential threat on a network and create a report on our observation and analysis

Conducted a series of project working technique Supply chain, Logistic, Manufacturing,Distribution .

College Capstone project (CPTPP) Mexico,

CORE COMPETENCIES

MS Office proficiency

Inventory management procedures

Customer Relationship Management

Enterprise Resource planning

Deadline and scheduling management

Company procedure adherence

Documentation

Issue resolution

Budget planning

Logistics management

Warehouse, Manufacturing,Distributions operations

LANGUAGES

English (First language)

Hindi (Advance)

Gujarati (Advance)

ACHIEVEMENTS

Binding champion in Streams logistic for Punctuality, Accuracy and Communications .

Delivery Manager to lead a team of over 15 members in Streams logistic Group, Brampton

Best Customer Satisfaction Index across all the India locations of Daga Group

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